<p>We are looking for an experienced and resourceful Sr. Desktop Support Analyst to join our team.  This role demands deep expertise in Microsoft technologies, strong troubleshooting capabilities, and the ability to work independently while thriving in a collaborative environment. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical support across a diverse range of systems and devices.</p><p><br></p><p><br></p><ul><li>Deliver Tier III technical support for desktops, laptops, mobile devices, monitors, and enterprise applications.</li><li>Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to end users.</li><li>Manage and support Microsoft 365 applications, Teams, and Active Directory environments.</li><li>Perform imaging, deployment, and refresh of computers using tools like Microsoft SCCM.</li><li>Configure, maintain, and support Dell hardware, including warranty-related services.</li><li>Administer mobile device management using platforms such as AirWatch, ensuring seamless integration and performance.</li><li>Provide expert-level support for Windows 11 systems, optimizing performance and compatibility.</li><li>Maintain accurate and up-to-date documentation within the organization’s knowledge base.</li><li>Collaborate with cross-functional teams to identify root causes and implement long-term solutions for recurring technical challenges.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com)</p>

<p>• 5+ years of experience in desktop support or a related field.</p><p>• Candidates must possess an AAS degree or a more advanced degree</p><p>• Proficient in troubleshooting and repairing computer hardware, including Dell devices.</p><p>• Strong knowledge of Active Directory, Microsoft 365, and Teams.</p><p>• Hands-on experience with Microsoft SCCM and AirWatch for device management.</p><p>• Familiarity with mobile device management tools and practices.</p><p>• Expertise in supporting Windows 11 operating systems in a detail-oriented setting.</p><p>• Ability to work independently while maintaining excellent documentation skills.</p><p>• Strong problem-solving skills and a proactive approach to technical challenges.</p>

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