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107 results for Help Desk Support Manager jobs

End User Support Analyst

Westwood, MA
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting. Responsibilities:<ul><li>Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.</li><li>Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.</li><li>Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.</li><li>Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.</li><li>Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.</li><li>Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.</li><li>Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.</li><li>Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.</li><li>Coordinate light facilities management and office operations</li><li>Assist with IT asset management, shipping/receiving, and inventory</li><li>Work with vendors and document processes and activities</li></ul>
2026-05-12T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-05-21T00:00:00Z

IT Support Analyst

Fort Mill, SC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
<ul><li>Provide day-to-day IT support for end users, including hardware, software, and ERP system issues</li><li>Respond to and resolve help desk tickets related to desktops, laptops, applications, and system access</li><li>Support basic ERP functions (user access, data entry issues, navigation, and error troubleshooting)</li><li>Install, configure, and maintain software applications and user environments</li><li>Troubleshoot and resolve issues related to Windows OS, printers, network connectivity, and common business applications</li><li>Assist with user account management (password resets, permissions, onboarding/offboarding)</li><li>Document issues, resolutions, and processes in the ticketing system and knowledge base</li><li>Escalate complex technical or ERP-related issues to senior IT staff or vendors when needed</li><li>Assist with system updates, patches, and routine maintenance tasks</li><li>Provide basic training and guidance to users on software and system usage</li><li>Support integration points between ERP and other business tools at a basic level</li></ul>
2026-05-06T00:00:00Z

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T00:00:00Z

Administrative Support Tech

Goleta, CA
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a detail-oriented Administrative Support Tech to provide contract administrative support for a school office in Goleta, California. This role supports daily operations by assisting students, families, staff, and administrators while managing records, scheduling, and office coordination tasks. The ideal candidate brings strong customer service skills, accuracy with data entry, and the ability to handle confidential information in a fast-paced educational environment. Responsibilities: • Support front office operations by welcoming visitors, answering questions, and directing students, families, employees, and community members appropriately. • Manage administrative processes related to student registration, enrollment activity, attendance tracking, scheduling support, truancy documentation, and discipline records. • Coordinate meetings and conferences for students, parents, teachers, and specialists, and organize transportation arrangements for school trips and athletic events. • Maintain, update, and retrieve student information within the designated student records system while assisting with records requests and registration documentation. • Track keys and district-issued equipment by keeping accurate inventory logs and custody documentation. • Prepare and process paperwork for extracurricular programs and events, including verifying and submitting stipend and payroll-related information. • Submit and monitor maintenance and repair requests for facilities and equipment to help ensure campus operations run smoothly. • Assist with facility use coordination, order office and program supplies as needed, and prepare reports, forms, correspondence, schedules, and other administrative documents. • Review records and documentation for completeness, accuracy, and compliance with established requirements while safeguarding sensitive information. • Use standard office technology and software to perform clerical duties such as scanning, file organization, document preparation, and communication support.
2026-05-22T00:00:00Z

Customer Service Supervisor

Camp Hill, PA
onsite
Temporary to Hire
21 - 24 USD / Hourly
We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals. Responsibilities:• Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.• Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.• Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.• Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity.• Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner.• Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members.• Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction.
2026-05-20T00:00:00Z

Front Desk Administrator

Westminster, CO
onsite
Permanent / Full Time
43680 - 52000 USD / Yearly
About the RoleRobert Half is partnering with a growing, service-based organization in the Broomfield/Arvada area to hire an Administrative Coordinator / Front Desk professional. This company specializes in restoration and cleanup services, supporting homes and businesses during fire, water, and other unexpected damage situations.This role is ideal for someone who thrives in a fast-paced environment and enjoys helping customers during stressful situations. You will be the first point of contact for incoming service requests and play a critical role in ensuring jobs are handled efficiently. Key Responsibilities<ul><li>Answer and manage high-volume inbound phone calls</li><li>Enter and dispatch service jobs accurately and efficiently</li><li>Route calls and requests to the appropriate team members</li><li>Provide professional, empathetic customer service to clients in urgent situations</li><li>Support front desk operations and general administrative duties</li><li>Maintain accurate records using internal systems</li></ul>
2026-05-21T00:00:00Z