Robert Half is partnering with a well-established organization in the Quad Cities to add a Customer Support Lead to their growing team. This is a great opportunity for a service-focused professional who enjoys helping others, thrives in a collaborative environment, and is looking to expand their career within customer support. About the Role:As a Customer Support Lead, you’ll serve as the first point of contact for customers by handling inbound calls and supporting a wide range of needs. You’ll provide accurate information, resolve issues, and deliver outstanding service while identifying opportunities to connect customers with products and services that fit their goals. This role also serves as a go-to resource for teammates, assisting with escalated inquiries and contributing to process improvements that enhance the overall customer experience. Key Responsibilities:• Respond to customer inquiries related to accounts, services, and online platforms.• Resolve issues with professionalism and efficiency, focusing on first-contact resolution.• Build strong relationships with customers, recommending products or services to support their needs.• Accurately document interactions while following company and compliance guidelines.• Support team members with escalated or complex issues, acting as a subject matter expert.• Participate in training, meetings, and continuous learning opportunities.• Contribute ideas for service improvements and more efficient workflows. Why You’ll Love It Here:• Supportive, team-focused work environment.• Opportunities for career growth and skill development. If you’re ready to bring your customer service expertise to a respected organization in the QC and take on a leadership role in a dynamic contact center, we’d love to connect with you.

What We’re Looking For:• 2+ years of experience in a contact center or customer service role.• Comfortable working with call management systems and digital platforms.• Proven track record of meeting performance goals and KPIs.• Strong communication skills with the ability to remain calm in high-pressure situations.• A proactive, team-oriented mindset with a focus on delivering excellent service.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Moline, IL
onsite
Contract / Temporary to Hire
19.00 - 21.00 USD / Hourly
Robert Half is partnering with a well-established organization in the Quad Cities to add a Customer Support Lead to their growing team. This is a great opportunity for a service-focused professional who enjoys helping others, thrives in a collaborative environment, and is looking to expand their career within customer support. About the Role:As a Customer Support Lead, you’ll serve as the first point of contact for customers by handling inbound calls and supporting a wide range of needs. You’ll provide accurate information, resolve issues, and deliver outstanding service while identifying opportunities to connect customers with products and services that fit their goals. This role also serves as a go-to resource for teammates, assisting with escalated inquiries and contributing to process improvements that enhance the overall customer experience. Key Responsibilities:• Respond to customer inquiries related to accounts, services, and online platforms.• Resolve issues with professionalism and efficiency, focusing on first-contact resolution.• Build strong relationships with customers, recommending products or services to support their needs.• Accurately document interactions while following company and compliance guidelines.• Support team members with escalated or complex issues, acting as a subject matter expert.• Participate in training, meetings, and continuous learning opportunities.• Contribute ideas for service improvements and more efficient workflows. Why You’ll Love It Here:• Supportive, team-focused work environment.• Opportunities for career growth and skill development. If you’re ready to bring your customer service expertise to a respected organization in the QC and take on a leadership role in a dynamic contact center, we’d love to connect with you.
2025-10-09T21:23:58Z

Call Center Specialist Job in Moline | Robert Half