<p>Our client, a global leader in professional services, is seeking a Senior Manager to lead the Endpoint Engineering team within the IT Global Client Services department. This pivotal role manages a high-performing team of system engineers dedicated to delivering seamless IT operations for a large global fleet of laptops and workstations across Windows and MacOS environments. The ideal candidate combines strong technical acumen with a customer-focused mindset, excellent leadership abilities, and a passion for optimizing user experience and productivity.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and mentor a global team of 8–10 system engineers supporting over 16,000 users worldwide.</li><li>Oversee deployment, configuration, and maintenance of modern workplace tools including SCCM, Intune, JAMF, and Group Policy.</li><li>Manage enterprise application deployments and security compliance through Microsoft Defender, CrowdStrike, and related platforms.</li><li>Develop and execute patch management strategies, ensuring timely firmware, driver, and OS updates.</li><li>Collaborate with cross-functional IT and business teams to enhance productivity using M365, MDM, MAM, Conditional Access, and SharePoint.</li><li>Establish and maintain best practices for build management and release management processes.</li><li>Partner with global IT counterparts to align endpoint engineering practices with organizational goals.</li><li>Provide strategic direction, coaching, and performance management to team members, including hiring, onboarding, and career development.</li><li>Engage with project sponsors and delivery teams to design and implement secure, scalable solutions aligned with business objectives.</li><li>Evaluate emerging technologies and collaborate with other IT teams to introduce innovative capabilities that drive operational excellence.</li><li>Deliver regular performance reporting and analytics, identifying improvement opportunities and ensuring effective escalation management.</li><li>Direct the global OS architecture design and policy frameworks to enhance compliance and reduce security risk.</li></ul><p><br></p>

<p>Bachelor’s degree in Information Technology, Computer Science, or related field—or equivalent work experience.</p><p>7+ years of IT leadership experience, including 2–3 years managing endpoint engineering or infrastructure teams.</p><p>Deep expertise in Windows and MacOS environments and enterprise endpoint management.</p><p>Proven track record implementing and managing endpoint monitoring, compliance, and security solutions.</p><p>Strong understanding of cloud operations tools and modern workplace integration.</p><p>Excellent analytical, problem-solving, and communication skills with an emphasis on user experience and service excellence.</p><p>Knowledge of technical support and deskside support operations.</p><p>Familiarity with tools and practices for backup, VPN, anti-virus, patching, and encryption.</p><p>Experience supporting compliance frameworks such as SOX, ISO, or SOC, and ability to provide audit evidence.</p><p>Demonstrated ability to drive process improvements and leverage automation, IaC, or AI-driven tools to enhance efficiency.</p><p>Ability to prioritize effectively, delegate with sound judgment, and lead in a fast-paced, dynamic global environment.</p><p>Passionate about technology as a business enabler and committed to building high-performing, collaborative teams.</p>

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