<p>We are looking for an experienced leader to take charge of revenue cycle operations within a dynamic healthcare organization in Plymouth, Massachusetts. This is an exciting opportunity to drive strategic improvements, enhance operational efficiency, and lead a high-performing team in a multi-location environment. The role offers the chance to make a significant impact on patient services and organizational growth while working closely with executive leadership.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage comprehensive revenue cycle operations, ensuring efficiency and accuracy across multiple healthcare locations.</p><p>• Collaborate with clinical, administrative, and executive teams to optimize workflows and streamline processes.</p><p>• Develop and implement dashboards, best practices, and workflow enhancements to improve revenue cycle performance.</p><p>• Ensure compliance and accuracy in billing, coding, collections, and reimbursement processes.</p><p>• Lead and mentor revenue cycle teams, fostering attention to detail and alignment with organizational goals.</p><p>• Act as a strategic advisor during modernization initiatives and integration efforts.</p><p>• Monitor key performance indicators to identify areas for improvement and recommend solutions.</p><p>• Build and maintain strong relationships with payers to ensure adherence to rules and optimize reimbursement.</p><p>• Drive operational alignment across sites, promoting consistency and standardization.</p><p>• Support leadership in achieving organizational goals during transition and growth phases.</p>
<p>We are looking for a detail-oriented Patient Access Specialist to join a local team on a long-term contract basis in Lewiston, Maine. In this role, you will handle patient admissions and related administrative tasks, ensuring compliance with organizational policies and regulatory requirements. This position requires a strong commitment to providing exceptional customer service while managing patient accounts and supporting the hospital's mission. Hours: 7:45 AM to 8:15 PM Week 1: Thursday, Friday, Saturday; Week 2: Monday, Wednesday, Thursday</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure patient records meet regulatory standards.</p><p>• Provide patients with clear instructions and collect necessary insurance information while processing physician orders.</p><p>• Conduct pre-registration tasks such as gathering demographic and insurance details via inbound and outbound calls.</p><p>• Explain consent forms and patient education documents to patients, guarantors, or legal guardians while obtaining necessary signatures.</p><p>• Verify insurance eligibility and enter benefit data into the system to support billing processes.</p><p>• Inform Medicare patients about non-payment risks and distribute required documents, including Advance Beneficiary Notices.</p><p>• Perform audits on patient accounts to ensure accuracy and compliance with quality standards.</p><p>• Utilize reporting systems to identify and correct errors in accounts across various departments and facilities.</p><p>• Meet assigned point-of-service collection goals and assist patients with payment plans, including collecting past-due balances.</p>
We are looking for a dedicated Senior Business Operations Coordinator to join our team in Eden Prairie, Minnesota. In this role, you will be responsible for ensuring seamless administrative and operational support within the health insurance industry. This is a long-term contract position that offers the opportunity to contribute to a dynamic and fast-paced environment while working collaboratively with various stakeholders.<br><br>Responsibilities:<br>• Oversee licensure coordination processes to ensure compliance with regulatory requirements and company standards.<br>• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.<br>• Review and process payments, invoices, and other financial documentation with accuracy and efficiency.<br>• Conduct audits and quality assurance checks to maintain high standards across operations.<br>• Manage and update databases, ensuring data integrity and accessibility.<br>• Collaborate with internal teams and offshore partners to streamline workflows and optimize performance.<br>• Monitor and analyze aging reports, demographics, and other relevant data for process improvement.<br>• Support clinical trial operations and maintain adherence to established procedures.<br>• Utilize communication and leadership skills to guide team members and contribute to a positive work environment.<br>• Maintain and update website content related to operational processes and ensure information is current.
A Robert Half client is looking for a Member Services Representative to join their team near Hoffman Estates, Illinois. In this role, you will serve as a key point of contact for members, fostering positive relationships and assisting with their needs. The ideal candidate is detail-oriented, customer-focused, and experienced in claims processing and member services. <br> Key Details: Role: Member Service Associate (similar to CSR/Admin within financial services, insurance, banking, risk, or even healthcare billing/claims—NOT a call center position) Schedule: Mon–Fri, 8AM–4PM, 100% on-site Compensation/Benefits: $26–$29/hour, based on experience and education; overtime opportunities available + full benefits package Position Highlights: Serve as the first point of contact for insured members to process claims, answer inquiries, and update information Handle sensitive member data and documents, ensuring privacy, security, and compliance Work closely with beneficiaries throughout claims and changes (address updates, beneficiary designations, etc.) Perform administrative/research tasks and support department projects Maintain accurate records in Salesforce and other internal systems Participate in weekly team meetings and ongoing training as you grow in the role <br> If you are interested in contributing to a friendly and committed team that makes an impact for its members—and your experience aligns with any of the above—please apply!
<p>We are looking for a Senior Epic Business Analyst with 5+ years of experience in Access and Revenue - specifically the Revenue, General Ledger Financials experience - A Business Analyst who knows the workflow and business needs of the Access & Revenue cycle teams with 5+ years of experience in the Cogito Tools - Slicer Dicer, Reporting Workbench and Radar Dashboards.</p><p><br></p><ul><li>Access Data Model Certification (or equivalent experience)</li><li>Epic Clarity & Revenue Data Model Certification</li><li>Cogito and Cogito Fundamentals Certification</li><li>SQL</li><li>5 years’ Epic data and business analysis experience</li></ul><p>Salary: $98,000 - $121,000</p><p>Remote in TX, OR or WA (possibly other states)</p><p>Excellent benefits, really friendly team!</p><p><br></p><p>Benefits:</p><p>Medical, Vision, Dental, Life & Disability Insurance</p><p>Retirement Plans</p><p>Paid Vacation: PTO accruals from 120 to 264 hours annually based on years of service and employment type (WA/OR exempt/non-exempt)</p><p>Paid Holidays: Standard holidays</p><p>Sick Leave: Covered under Personal Time bank; 2 hours per pay period.</p>
<p>We are looking for a skilled Medical Billing Specialist to join our team in Elizabethtown, North Carolina. This is a long-term contract position offering an excellent opportunity to contribute to a healthcare environment dedicated to patient care and operational excellence. The ideal candidate will bring expertise in medical billing processes and a commitment to accuracy and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit medical claims to insurance companies with accuracy and attention to detail.</p><p>• Review and resolve claim denials or discrepancies to ensure timely reimbursement.</p><p>• Maintain up-to-date knowledge of medical billing codes and insurance regulations.</p><p>• Collaborate with healthcare providers and administrative staff to address billing inquiries.</p><p>• Monitor and track payments, ensuring proper documentation and record-keeping.</p><p>• Generate and analyze billing reports to identify trends and improve processes.</p><p>• Assist patients with billing-related questions and provide clear and precise communication.</p><p>• Ensure compliance with all billing policies, procedures, and legal requirements.</p><p>• Support the implementation of new billing systems or updates as needed.</p>
<p>We are looking for an organized and detail-oriented Referral Coordinator to join our clients team in Portland, Oregon. In this role, you will play a vital part in ensuring the smooth coordination of patient referrals and administrative tasks within a healthcare setting. This is a long-term contract position that offers an opportunity to contribute to a dynamic and supportive environment in the local government sector.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the referral process by coordinating with healthcare providers and patients to ensure timely scheduling.</p><p>• Maintain accurate and up-to-date patient records using Epic EMR and other systems.</p><p>• Assist patients with registration and ensure all necessary documentation is complete.</p><p>• Provide excellent customer service by addressing patient inquiries and concerns professionally.</p><p>• Manage appointment scheduling efficiently to accommodate patient and provider availability.</p><p>• Collaborate with team members to streamline workflows and improve operational processes.</p><p>• Utilize Google Suite applications to create, update, and share relevant documentation.</p><p>• Monitor referral statuses and follow up with providers or patients as needed.</p><p>• Ensure compliance with organizational policies and procedures when handling sensitive information.</p>
We are looking for a detail-oriented and friendly individual to join our team as a Patient Registration Specialist in Blue Ash, Ohio. In this Contract-to-Permanent role, you will play a vital part in ensuring a smooth registration process for patients while maintaining accurate records and providing excellent customer service. This position is within the healthcare sector, offering an opportunity to contribute meaningfully to patient care.<br><br>Responsibilities:<br>• Welcome patients and visitors warmly, ensuring a positive first impression.<br>• Maintain and update patient records with accuracy and confidentiality.<br>• Handle insurance claims and payment processing efficiently.<br>• Monitor inventory levels and order supplies as needed.<br>• Coordinate patient scheduling and registration processes.<br>• Verify medical insurance details to ensure proper billing.<br>• Assist patients with inquiries, providing clear and helpful information.<br>• Perform general administrative duties to support daily operations.<br>• Address any issues or concerns related to patient registration promptly.
We are looking for a skilled Medical Billing Specialist to join our team in Loveland, Colorado. In this long-term contract role, you will be responsible for managing essential billing operations, ensuring accuracy in claims processing, and contributing to the efficiency of healthcare administration. This position is ideal for professionals with expertise in medical billing systems who thrive in a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Submit accurate claims to insurance providers, adhering to regulatory standards and guidelines.<br>• Monitor and manage accounts receivable, resolving discrepancies and ensuring timely payments.<br>• Utilize medical billing software, including Allscripts and Cerner Technologies, to oversee daily operations.<br>• Handle appeals and follow up on denied claims to secure reimbursements.<br>• Perform medical coding and maintain detailed documentation in compliance with industry practices.<br>• Coordinate third-party billing processes and maintain effective communication with insurance carriers.<br>• Verify patient benefits and eligibility to support billing accuracy.<br>• Conduct numeric data entry and maintain meticulous records of transactions.<br>• Respond to billing inquiries from patients and healthcare providers, delivering excellent customer service.<br>• Collaborate with colleagues to optimize workflows and improve overall billing performance.
<p>We are looking for a skilled Payroll Administrator to join our team in French Camp, California. In this long-term contract role, you will play a vital part in ensuring the smooth operation of payroll processes within a dynamic healthcare environment. Ideal candidates will bring strong organizational skills and the ability to manage administrative tasks with precision and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Process payroll adjustments and schedule changes to ensure timely and accurate payments.</p><p>• Manage payroll-related administrative tasks, including documentation and compliance.</p><p>• Provide support with organizational forms and employee records as needed.</p><p>• Maintain accurate and up-to-date records for employees.</p><p>• Ensure adherence to payroll regulations and company policies.</p><p>• Collaborate with team members to address payroll inquiries and resolve discrepancies.</p><p>• Utilize ADP Workforce Now to process payroll for multi-state employees.</p><p>• Prepare payroll reports and analyze data using Microsoft Excel.</p><p>• Support payroll operations for organizations with 101-500 employees.</p><p>• Assist in improving payroll-related workflows and administrative efficiency.</p><p><br></p><p>For immediate consideration please contact Cortney Reese 209-225-2014 </p>
We are looking for a dedicated and detail-oriented individual to join our healthcare team as a Patient Registration Specialist in New Haven, Connecticut. In this role, you will play a vital part in ensuring smooth administrative operations and delivering excellent service to patients. This is a long-term contract position offering an opportunity to work closely with both psychiatry and ambulatory departments.<br><br>Responsibilities:<br>• Greet and assist patients during the registration process, ensuring their information is accurately collected and updated.<br>• Schedule appointments and manage patient bookings efficiently to optimize departmental workflows.<br>• Verify medical insurance details and address any related inquiries or issues.<br>• Maintain patient records with precision, adhering to confidentiality and healthcare regulations.<br>• Provide support for Epic system training and usage as part of daily operations.<br>• Collaborate with psychiatry and ambulatory teams to streamline processes and enhance patient care.<br>• Address patient concerns and provide clear communication regarding scheduling or administrative matters.<br>• Ensure compliance with healthcare policies and procedures throughout all registration activities.<br>• Monitor and resolve discrepancies in patient information or insurance details promptly.<br>• Offer bilingual support for patients, if applicable, to improve accessibility and communication.
We are looking for a dedicated Receptionist to join our healthcare team in Long Beach, California. This long-term contract role involves providing essential front-office and administrative support in a fast-paced clinical environment. The ideal candidate will ensure smooth daily operations and uphold the highest standards of patient service.<br><br>Responsibilities:<br>• Manage front desk operations, including patient check-ins and appointment scheduling.<br>• Conduct medical insurance verifications and handle prior authorization requests efficiently.<br>• Ensure accurate and timely completion of patient visits, including verifying provider treatment plans and documentation.<br>• Review billing and coding details and coordinate with the billing team to ensure proper processing.<br>• Answer inbound calls promptly, addressing patient inquiries and directing calls appropriately.<br>• Provide administrative assistance to the Practice Manager and Clinical Administrator as required.<br>• Maintain organized records and files to support seamless clinic operations.<br>• Deliver exceptional customer service to patients and visitors, fostering a welcoming environment.
<p>We are looking for an experienced Human Resources (HR) Manager to join a team at a healthcare-focused nonprofit organization in Norristown, Pennsylvania. This fully onsite role offers an excellent opportunity to oversee HR operations across multiple locations within close proximity. This is a Contract-to-long-term position, providing the prospect of sustained employment and growth within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee daily HR operations, ensuring compliance with organizational policies and state regulations.</p><p>• Administer employee benefits programs, including healthcare plans and proprietary payroll systems.</p><p>• Facilitate onboarding processes for new hires, ensuring a smooth transition into the organization.</p><p>• Handle employee relations matters, addressing concerns and resolving conflicts effectively.</p><p>• Utilize HRIS systems to maintain accurate employee records and streamline processes.</p><p>• Develop and implement training programs through platforms like Relias to support staff development.</p><p>• Conduct background checks, drug screenings, and ensure proper documentation for employees.</p><p>• Collaborate with leadership to support strategic HR initiatives and organizational goals.</p><p>• Monitor and manage performance evaluations to ensure staff accountability and growth.</p><p>• Coordinate occasional evening or weekend activities as required.</p>
We are looking for a skilled Revenue Cycle Analyst to join our team on a contract basis in Jacksonville, Florida. This role involves working closely with healthcare revenue cycle processes to ensure accurate medical billing and claims management. If you have experience in healthcare revenue cycles and a strong understanding of billing functions, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee and analyze healthcare revenue cycle processes to optimize efficiency and accuracy.<br>• Manage medical billing operations, ensuring timely and accurate processing.<br>• Handle medical claims by reviewing, validating, and resolving discrepancies.<br>• Collaborate with team members to streamline billing functions and improve workflows.<br>• Ensure compliance with healthcare regulations and standards in all revenue cycle activities.<br>• Utilize data analysis to identify trends and recommend improvements in revenue cycle operations.<br>• Support the transition of revenue processes back in-house, ensuring seamless integration.<br>• Provide detailed reporting on billing and claims metrics to stakeholders.<br>• Assist in supply chain-related tasks when applicable to revenue cycle management.<br>• Maintain up-to-date knowledge of industry practices and regulatory changes.
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for an Healthcare IT Application Analyst (Meditech) with experience in Healthcare IT, Healthcare Information Systems, Meditech EHR, SQL, Microsoft Apps, User Support, Data Distribution, Application Log Monitoring, and more. If this sounds like your background, then this Healthcare IT Application Analyst (Meditech) role is for you. For this opportunity, you will work in the Van Nuys, CA area.</p><p><br></p><p><strong>Position</strong>: Healthcare IT Application Analyst (Meditech)</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, CTH or FTE</p><p><strong>Top Skills</strong>: Healthcare IT, Healthcare Information Systems, Meditech EHR, SQL, Microsoft Apps, User Support, Data Distribution, Application Log Monitoring</p><p><strong>Onsite/Remote</strong>: <em>Hybrid Remote (prefer onsite)</em></p><p><strong>Company: </strong>Hospital</p><p><br></p><p>We are looking to present candidates immediately and this Healthcare IT Application Analyst (Meditech) position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).</p><p><br></p><p><strong>Job Scope: </strong></p><ul><li>Application Analyst: Support Healthcare IT Tasks - Manage, Administer & Maintain Computer Applications & Systems</li><li>Develop, Document & Execute System Maintenance / Config Procedures</li><li>Research / Recommend Innovative / Automated Approaches to Systems Admin, Policy Changes & Service Improvements Leveraging Hospital Resources</li><li>Monitor Systems and Application Logs - Verify Integrity / Availability of Servers & Systems</li><li>Manage Projects & Planning, Develop Training Plans</li><li>Develop Reports & Data Extracts, Manage Data Uploads & Downloads</li><li>Data Distribution (Labor Productivity, Rosters, Employee Record Maintenance, Time & Attendance Logs)</li><li>Support Business Intelligence & Data Analytics</li><li>Maintain Vendor Relations & Manage Upgrades, Software Update Plans & Report Writing</li><li>New Services Config & Documentation of New Features</li><li>Investigate & Troubleshoot Issues with Stakeholders</li><li>Update Newly Created Positions, Staffing & Scheduling Settings, Profiles & Labor Productivity Goals</li><li>Resolve Hospital IT Help Desk Tickets & Incidents</li><li>Execute Ongoing Performance Tuning, System Upgrades & Resource Optimization</li><li>Train Staff on New Processes, Orient New System Users, Sponsor Re-Training</li><li>Coordinate & Plan Integration of Data between Computer Systems as SME</li><li>Analyze Data Flows for Process Improvement - Optimize Benefits of System Features</li></ul>
A global biopharmaceutical company with a growing U.S. presence is seeking a Director of Pricing Policy and Analytics to lead pricing policy evaluation and build an advanced analytics function within the U.S. Pricing & Contracting team. This role plays a key part in shaping pricing strategies, assessing the impact of evolving healthcare policy, and supporting executive decision-making through data-driven insights.<br><br>In this role, you will:<br><br>Evaluate the impact of U.S. healthcare policy (e.g., IRA, CMS reforms, international reference pricing) on pricing strategies and market access.<br><br>Design and implement data-driven pricing dashboards and analytical models to support pricing decisions and strategic planning for in-line and pipeline assets.<br><br>Benchmark pricing strategies across therapeutic areas and geographies; track payer/PBM behavior, formulary trends, and contract performance.<br><br>Oversee advanced analytics efforts, including price elasticity analysis, scenario modeling, and value-based pricing strategy development.<br><br>Use claims data and forecasting tools to inform data-backed reimbursement strategies.<br><br>Collaborate cross-functionally with Market Access, Government Affairs, Legal, Regulatory, Finance, and Commercial teams to ensure pricing approaches are consistent, competitive, and compliant.<br><br>Key stakeholders include:<br><br>U.S. Market Access & Patient Services<br><br>Government Affairs<br><br>Finance & Government Pricing<br><br>Legal and Compliance<br><br>What we’re looking for:<br><br>8–12 years of experience in pharmaceutical pricing and contracting, pricing policy, market access, or advanced analytics, particularly within brand/specialty products.<br><br>Master’s degree preferred (e.g., MBA, Finance, Healthcare Management, or related field).<br><br>Strong knowledge of U.S. healthcare reimbursement landscape and pricing frameworks; global exposure a plus.<br><br>Hands-on experience with value-based contracting and policy analysis.<br><br>Proficiency with SAS, R, Python, or Tableau for data modeling and visualization.<br><br>Excellent communication skills and the ability to simplify complex data for senior leadership.<br><br>Ideal candidate traits:<br><br>Analytical mindset with a proactive, hands-on approach.<br><br>Entrepreneurial spirit with the ability to manage multiple initiatives in a fast-moving environment.<br><br>Detail-oriented and highly organized.<br><br>Additional Details:<br><br>Travel: Approximately 10%<br><br>Work model: Hybrid (3 days per week in Princeton, NJ office)<br><br>Benefits include:<br><br>401(k) with match<br><br>Medical, dental, and vision insurance<br><br>Company-paid life and disability coverage<br><br>HSA/FSA options<br><br>Legal and pet insurance<br><br>Paid parental leave<br><br>Mental health resources<br><br>Employee discounts and incentive compensation programs
<p>A Healthcare Company in Glendale is looking for a skilled and compassionate Bilingual Armenian Medical Receptionist. The Bilingual Armenian Medical Receptionist role offers an opportunity to work in a dynamic healthcare environment while providing essential support to patients and staff. The ideal candidate will be bilingual in Armenian and English, ensuring effective communication and exceptional service to our diverse patient population.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors with professionalism, ensuring they feel comfortable and well-informed.</p><p>• Verify insurance details, collect copayments, and ensure all necessary forms and documentation are completed accurately.</p><p>• Manage patient intake and check-out processes, including precise data entry into the healthcare system.</p><p>• Collaborate with clinical staff to facilitate efficient office operations and timely patient flow.</p><p>• Handle requests for medical records, including scanning, filing, and ensuring secure storage.</p><p>• Provide administrative assistance such as managing correspondence, faxing, and maintaining office supplies.</p><p>• Uphold patient confidentiality and adhere to healthcare regulations at all times.</p>
<p>Are you looking to start your healthcare career in a supportive, entry-level environment? This <strong>Patient Access Representative</strong> role offers the perfect opportunity. As a <strong>Patient Access Representative</strong>, you will play a crucial role in managing admissions, verifying insurance, and delivering excellent service. This position is ideal for recent graduates of trade schools or individuals with customer service experience looking to transition into healthcare. With a focus on patient registration and administrative support, the <strong>Patient Access Representative</strong> ensures a positive experience for patients from the moment they walk in.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet patients and initiate the registration process in a professional and friendly manner.</li><li>Collect and accurately record payments at the point of service.</li><li>Verify insurance coverage and identify financial resources for patients.</li><li>Obtain and process necessary documentation for billing and compliance.</li><li>Handle routine patient concerns and service recovery, escalating complex issues appropriately.</li><li>Maintain communication with staff, physicians, patients, and guests via phone, email, or in person.</li><li>Meet individual productivity goals and performance metrics as assigned by department leadership.</li><li>Support all operational areas within Patient Access Services.</li></ul>
<p>Are you passionate about providing outstanding patient service in a surgical care environment? We are looking for a <strong>Physician Liaison and Scheduler</strong> to support our Division of Cardiothoracic Surgery. As a <strong>Physician Liaison and Scheduler</strong>, you will play a vital role in coordinating care, enhancing communication, and improving the patient experience. The <strong>Physician Liaison and Scheduler</strong> will act as a key point of contact between patients, referring offices, surgical teams, and administrative staff.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for patients, families, and referring physicians regarding upcoming cardiothoracic surgeries.</li><li>Coordinate with the Cardiac Surgery Service Line and adult surgery schedulers to ensure accurate and timely scheduling of surgical procedures.</li><li>Support the Division Administrator and work closely with the surgical care team to streamline workflows and enhance communication.</li><li>Manage physician schedules and maintain accurate documentation in the EMR (EPIC preferred).</li><li>Ensure all pre-operative documentation and patient instructions are complete and organized.</li><li>Communicate effectively with internal departments and external offices to relay surgical planning details.</li><li>Respond to patient inquiries with professionalism, clarity, and empathy.</li><li>Provide administrative support including data entry, report generation, and follow-up correspondence.</li></ul>
<p>We are seeking a <strong>Legal Assistant</strong> to join a Tax, Trusts & Estates team in Minneapolis. This is an excellent opportunity to provide high-level administrative support in a dynamic, client-focused environment. If you thrive in a fast-paced setting, have strong organizational skills, and enjoy delivering exceptional service, we’d love to hear from you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide comprehensive administrative support to attorneys and paralegals.</li><li>Serve as a liaison for clients, ensuring excellent communication and service.</li><li>Manage client/matter openings, including conflicts checks and engagement letters.</li><li>Maintain attorneys’ calendars, anticipate deadlines, and implement follow-up procedures.</li><li>Draft, edit, and proofread legal documents.</li><li>Enter and review attorney time entries for accuracy and compliance.</li><li>Assist with billing processes, including proforma review and invoice distribution.</li><li>Organize and maintain client files (electronic and hard copy).</li><li>Handle incoming/outgoing mail and process reimbursement/vendor requests.</li><li>Coordinate meetings, travel arrangements, and CLE registrations.</li><li>Delegate tasks to administrative assistants as needed.</li><li>Deliver a high level of customer service to attorneys and clients.</li></ul><p><br></p>
Our client, a well-established company in the medical industry, is seeking a proactive and hands-on Customer Service Call Center Supervisor for an onsite, permanent contract-to-permanent opportunity. The organization has just over 100 employees and is dedicated to providing exceptional service and support to its clients and patients. This role offers strong growth potential and the prospect of permanent employment for high performers. <br> Key Responsibilities: <br> Supervise and manage a call center staff of up to 15 employees, overseeing day-to-day operations and team productivity. Ensure staff effectively handle incoming medical billing inquiries and contractual questions in a prompt, detail oriented manner. Lead recruitment, hiring, onboarding, and training processes for new and current call center employees. Monitor call volumes, hold times, and performance standards, using data analytics to track team and individual metrics. Coach and mentor team members, assisting with escalated and challenging customer calls to maintain service quality. Drive employee development through regular feedback, performance reviews, and ongoing training. Manage and contribute to revenue cycle billing operations, ensuring accuracy and timely resolution of cases. Maintain strong organizational systems and reporting practices using Microsoft Office Suite and other relevant software. Ensure compliance with healthcare industry regulations and company policies. Collaborate cross-functionally with internal departments to approve contracts and support resolution of medical billing matters. Requirements: <br> Proven experience supervising a call center team, preferably within the medical, healthcare, or revenue cycle management field. Strong understanding of medical billing cycles and contracts. Demonstrated ability to deescalate complex customer issues and provide effective solutions. Solid organizational and multitasking skills, with the capacity to prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Excellent verbal and written communication skills. Ability to coach, mentor, and lead staff while maintaining a positive team culture. Experience tracking performance metrics and using analytics for operational improvement. This role is a contract position with the possibility of permanent employment based on performance. <br> Ready to make an impact? Apply today to help lead and support a dedicated team at the heart of healthcare customer service operations. Please apply and contact: Kelly Fellows for immediate consideration at 865-370-2219
We are looking for an experienced Project Manager to oversee and drive the successful completion of complex projects in a dynamic service-oriented environment. This role requires a strategic thinker with excellent leadership skills, a strong attention to detail, and the ability to manage competing priorities effectively. Based in Westlake, Ohio, the position offers the opportunity to work across diverse industries, including healthcare and insurance, while fostering strong client relationships.<br><br>Responsibilities:<br>• Lead and manage multifaceted projects from inception to completion, ensuring timely delivery within scope and budget.<br>• Coordinate and communicate effectively with clients and stakeholders to understand project requirements and maintain strong relationships.<br>• Develop and implement strategic plans, including resource allocation, risk management, and process improvements.<br>• Facilitate team collaboration and resolve conflicts to ensure smooth project execution.<br>• Provide training and education to clients and teams on processes, tools, and methodologies.<br>• Monitor project progress, track deliverables, and report on outcomes with detailed documentation.<br>• Apply critical thinking to identify challenges and develop innovative solutions.<br>• Ensure quality standards are met through rigorous attention to detail and continuous improvement practices.<br>• Utilize tools like Atlassian Jira to manage workflows and track project milestones.<br>• Adapt to dynamic schedules and workloads while maintaining organized and efficient project management.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>A large, mission-driven organization within the public sector health and human services domain is seeking a <strong>Business Systems Architect / Senior Business Systems Analyst</strong> to lead a strategic effort focused on optimizing and modernizing a complex case management technology ecosystem. This is a confidential search for a long-term initiative that requires a blend of systems strategy, business architecture, and hands-on analysis.</p><p><strong>About the Role</strong></p><p>This individual will be responsible for evaluating current system capabilities, defining business and system architecture, and mapping processes across multiple platforms to drive consistency, efficiency, and strategic use of technology. The initial focus will be on the organization’s case management systems, which span Salesforce, Microsoft Dynamics, and several additional applications used across different business units.</p><p>The goal is to streamline, align, and modernize these systems to support future scalability and operational effectiveness. This role may involve either working independently or partnering with internal subject-matter experts who deeply understand existing workflows.</p><p><strong>Key Responsibilities</strong></p><ul><li>Assess current-state case management systems and supporting applications across multiple business areas.</li><li>Define system capabilities, business architecture, and process flows to recommend opportunities for standardization and consolidation.</li><li>Partner closely with internal business teams and technical teams to distill complex requirements and translate them into actionable solution strategies.</li><li>Develop detailed documentation including workflows, capability maps, system interaction diagrams, and functional requirements.</li><li>Serve as a thought partner in shaping a long-term solution strategy leveraging low-code/no-code tools.</li><li>Work with cross-functional teams from IT, business stakeholders, and external partners to guide solution design and ensure alignment with organizational goals.</li><li>Provide recommendations that balance current-state realities with future-state architectural vision.</li><li>Support decision-making around whether to backfill internal SMEs or leverage external expertise.</li></ul><p><br></p>
