We are looking for a detail-oriented Patient Access Specialist to join our team on a long-term contract basis in Lewiston, Maine. In this role, you will handle patient admissions and related administrative tasks, ensuring compliance with organizational policies and regulatory requirements. This position requires a strong commitment to providing exceptional customer service while managing patient accounts and supporting the hospital's mission. Responsibilities: • Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure patient records meet regulatory standards. • Provide patients with clear instructions and collect necessary insurance information while processing physician orders. • Conduct pre-registration tasks such as gathering demographic and insurance details via inbound and outbound calls. • Explain consent forms and patient education documents to patients, guarantors, or legal guardians while obtaining necessary signatures. • Verify insurance eligibility and enter benefit data into the system to support billing processes. • Inform Medicare patients about non-payment risks and distribute required documents, including Advance Beneficiary Notices. • Perform audits on patient accounts to ensure accuracy and compliance with quality standards. • Utilize reporting systems to identify and correct errors in accounts across various departments and facilities. • Meet assigned point-of-service collection goals and assist patients with payment plans, including collecting past-due balances.

• Proven experience in customer service, particularly in a healthcare or administrative setting. • Proficiency in data entry and handling patient account information. • Familiarity with insurance verification processes and medical necessity checks. • Strong organizational skills with the ability to multitask efficiently. • Excellent communication and interpersonal skills to provide compassionate service. • Knowledge of payment collection processes and patient financial liabilities. • Ability to adhere to strict regulatory compliance requirements. • Experience with quality auditing and reporting systems is a plus.

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Lewiston, ME
onsite
Temporary
16.50 - 17.25 USD / Hourly
We are looking for a detail-oriented Patient Access Specialist to join our team on a long-term contract basis in Lewiston, Maine. In this role, you will handle patient admissions and related administrative tasks, ensuring compliance with organizational policies and regulatory requirements. This position requires a strong commitment to providing exceptional customer service while managing patient accounts and supporting the hospital's mission. Responsibilities: • Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure patient records meet regulatory standards. • Provide patients with clear instructions and collect necessary insurance information while processing physician orders. • Conduct pre-registration tasks such as gathering demographic and insurance details via inbound and outbound calls. • Explain consent forms and patient education documents to patients, guarantors, or legal guardians while obtaining necessary signatures. • Verify insurance eligibility and enter benefit data into the system to support billing processes. • Inform Medicare patients about non-payment risks and distribute required documents, including Advance Beneficiary Notices. • Perform audits on patient accounts to ensure accuracy and compliance with quality standards. • Utilize reporting systems to identify and correct errors in accounts across various departments and facilities. • Meet assigned point-of-service collection goals and assist patients with payment plans, including collecting past-due balances.
2025-10-10T20:08:43Z

Patient Access Specialist Job in Lewiston | Robert Half