We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position is ideal for someone who is detail oriented and excels in providing technical assistance and resolving IT issues effectively. The role will involve supporting end-users, managing service desk requests, and ensuring a seamless technology experience.<br><br>Responsibilities:<br>• Respond promptly to service desk inquiries and resolve technical issues efficiently.<br>• Troubleshoot and support Microsoft Windows 10 systems and applications.<br>• Manage user accounts and permissions within Active Directory.<br>• Provide guidance and solutions for basic IT troubleshooting tasks.<br>• Document and track service desk tickets to ensure timely resolution.<br>• Assist in the installation and configuration of hardware and software.<br>• Collaborate with team members to address complex technical challenges.<br>• Maintain a high level of customer service while addressing user concerns.<br>• Monitor system performance and escalate issues as needed.<br>• Continuously update knowledge of IT systems and tools to improve support capabilities.
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
<p>We are looking for a skilled Desktop Support Analyst to join a growing team in Postville, Iowa! If you like to be busy, this is your next opportunity!! In this role, you will serve as the primary point of contact for IT-related issues through the ticketing system and be the hands, eyes, and feet for their supporting MSP, ensuring smooth operations and resolving technical challenges. The position requires hands-on expertise in managing hardware, software, and network systems to support organizational needs effectively. One will be able to learn and/or apply one's current knowledge and experience! A great place to call home and take ownership in projects! Apply today, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn). </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to and resolve IT support tickets related to printing, login issues, screen problems, and other desktop concerns.</p><p>• Administer and troubleshoot Active Directory (AD), Azure, and Microsoft Office 365 environments.</p><p>• Configure and maintain Windows desktops and servers, ensuring optimal performance.</p><p>• Manage backups, perform system reboots, and oversee Hyper-V virtualization tasks.</p><p>• Implement and maintain security measures, including assigning permissions and monitoring system access.</p><p>• Support telephony systems and ensure smooth communication setups.</p><p>• Configure and troubleshoot network devices, including Cisco switches and Fortinet firewalls.</p><p>• Utilize tools like Entra and Intune to manage device and identity configurations.</p><p>• Collaborate with the IT Manager and other stakeholders to address ongoing technical needs and improvements.</p><p>• Conduct routine maintenance and updates on organizational IT systems to ensure reliability.</p>
<p><strong>Are you passionate about Salesforce and eager to apply your expertise to solve technical challenges?</strong> We’re looking for a skilled professional to join our dynamic support team. We are looking for someone who understands how Salesforce functions behind the scenes and can support a product that uses Salesforce as its core platform. In this role, you’ll provide advanced Salesforce CRM application support, troubleshoot complex issues, and help optimize workflows for a large user base. If you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences, this could be the perfect opportunity for you.</p><p><strong>What You’ll Do</strong></p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects</p><p>• Manage user and license administration for a Salesforce organization with 1,000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets</p><p>• Use tools like Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features including case management and automation processes</p><p>• Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions</p><p>• Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency</p><p><br></p><p><strong>Interested?</strong></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
<p>We are looking for an experienced IT Support Analyst to join our team on a short- term contract basis out of Oakland, Ca. In IT Support role, you will provide technical assistance to a primarily remote workforce, ensuring seamless operations across macOS and Windows environments. Based in Oakland, California, this IT Support position offers an exciting opportunity to contribute to the FinTech industry while leveraging your IT support expertise. This IT Support role is an onsite position. </p><p><br></p><p>Responsibilities:</p><p>• Deliver Level 1 and Level 2 IT support services for remote users, addressing hardware, software, and access-related issues.</p><p>• Troubleshoot and resolve technical problems with macOS and Windows laptops, including operating systems and applications.</p><p>• Manage identity and access management tools, such as Okta, to ensure secure and efficient user access.</p><p>• Utilize Jira Service Desk to document, track, and resolve support tickets effectively.</p><p>• Provide support for Google Workspace applications, assisting with tasks related to Gmail, Drive, Calendar, and basic administrative functions.</p><p>• Conduct basic network troubleshooting to resolve connectivity issues, including Wi-Fi and VPN configurations.</p><p>• Oversee the shipping, receiving, configuration, and tracking of laptops and peripherals.</p><p>• Assist with employee onboarding and offboarding processes, including hardware lifecycle management.</p><p>• Ensure thorough documentation and adherence to IT best practices throughout all support activities.</p>
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems with our operations facilities. You will work with a dynamic global team involved with supporting the employees, systems, and applications within our corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support our IT environment. </p><p><br></p><p><strong>Title: Warehouse IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: $35-40 per hour </strong></p><p><strong>Duration: 12 month contract open to extensions </strong></p><p><br></p><p>This position will be hybrid working at our Haslet/Ft. Worth, TX area distribution centers. The IT Support Technician II will need the ability to work a flexible schedule/shift including weekends, days, and nights as well as support an on-call rotation at various work locations in the greater Ft. Worth area.</p><p><br></p><p>You’ll Make a Difference by</p><p>• Allocating, maintaining, and troubleshooting IT equipment</p><p>• Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – InTune – and/or SOTI MobiControl</p><p>• Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions</p><p>• Working with network engineers and external vendors for warehouse technical support</p><p>• Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications</p><p>• Managing relationships and coordinating efforts with external technology suppliers</p><p>• Tracking, managing, and quickly resolving all issues through the JIRA ticketing system</p><p>• Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues</p><p>• Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)</p><p>• Contributing to the creation of standard procedures that better streamline DITS team workflow</p><p>• Assisting in training new hires</p><p>• Supporting customers from multiple buildings in the area, as well as remote customers</p><p>• Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time</p><p>• Traveling within your local or regional area to support our customers</p><p>• Performing other duties as assigned to meet business needs</p><p><br></p><p><br></p>
<p>We are looking for a skilled IT Support Technician to join our team in Albuquerque, New Mexico. The IT Support Technician is responsible for providing onsite and remote technical support to clients. This role focuses on first-response troubleshooting, hardware setup, basic networking tasks, and escalation to higher-tier engineers when necessary. The position requires strong customer service skills, attention to detail, and the ability to follow established procedures and documentation.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide <strong>onsite technical support</strong> for client locations during normal business hours</li><li>Perform<strong> troubleshooting</strong> for desktops, laptops, printers, scanners, and peripherals</li><li>Assist with <strong>user account setup</strong>, password resets, and basic Microsoft 365 support</li><li>Install, replace, and configure <strong>workstations, monitors, docking stations, and basic network equipment</strong></li><li>Perform <strong>basic network checks</strong> (connectivity, cabling, patch panels, switch ports)</li><li>Document all work clearly in the ticketing system, including time entries and resolution notes</li><li>Follow escalation procedures for issues requiring Level 3 support</li><li>Maintain professional appearance and communication when interacting with clients</li><li>Adhere to company security, compliance, and safety policies at all times</li><li>Assist with workstation deployments, upgrades, and refresh projects</li><li>Support basic VoIP phone setups and troubleshooting</li><li>Perform routine maintenance tasks as assigned</li><li>Assist senior technicians during larger onsite projects</li><li>Participate in ongoing training and skill development</li><li>Other duties as needed.</li></ul><p><strong>Career Progression</strong></p><p>This role is designed as a<strong> </strong>pathway into:</p><ul><li>Level 2 Field Technician</li><li>Help Desk Engineer</li><li>Systems / Network Engineer</li></ul><p>Advancement is based on performance, technical growth, and business needs.</p>
<p>We are looking for an experienced Technical Support Analyst to join our team on a contract basis. In this role, you will provide technical assistance and support across two locations, ensuring smooth operation and resolution of IT-related issues. This position requires a proactive individual with strong problem-solving skills and expertise in Apple devices and systems.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier I helpdesk support to users across two sites, addressing technical issues promptly and effectively.</p><p>• Diagnose and troubleshoot hardware, software, environmental, and user-related problems, collaborating with vendors when necessary.</p><p>• Conduct research on unresolved issues and propose solutions to improve user experience.</p><p>• Manage device lifecycles, including acquisition, deployment, collection, erasure, and sale.</p><p>• Perform repair and maintenance tasks for various equipment and technical services, such as printers.</p><p>• Create and update documentation for procedures and practices to ensure consistency and efficiency.</p><p>• Promote the continuous enhancement of technology support processes.</p><p>• Handle additional duties as needed to support the IT team and organizational goals.</p>
<p>The Desktop Support Specialist provides hands‑on technical support to end‑users, resolves hardware and software issues, and ensures a high‑quality user experience across all workstations and devices. This role will also play a key part in an organization‑wide migration from Google Workspace to Microsoft 365, assisting with user readiness, technical troubleshooting, and transition support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>End‑User Support</strong></p><ul><li>Provide Tier 1–2 technical support for employees across desktops, laptops, peripherals, and mobile devices.</li><li>Troubleshoot issues related to operating systems, productivity tools, connectivity, printers, and workstation performance.</li><li>Support onboarding and offboarding processes, including device setup, account creation, and access provisioning.</li><li>Deliver clear, customer‑focused communication and maintain a strong service‑oriented approach.</li></ul><p><strong>Systems Troubleshooting & Maintenance</strong></p><ul><li>Diagnose and resolve issues involving Windows and macOS environments.</li><li>Maintain and update devices using standard imaging, patching, and software deployment tools.</li><li>Ensure compliance with security policies, endpoint protection requirements, and access controls.</li><li>Document issues, resolutions, and knowledge articles within the ticketing system.</li></ul><p><strong>Google Workspace → Microsoft 365 Migration</strong></p><ul><li>Assist with end‑user transition activities including mailbox migrations, file transfers, and training support.</li><li>Provide hands‑on troubleshooting related to Outlook, OneDrive, SharePoint, Teams, and Microsoft device management tools.</li><li>Help users adapt to new workflows as collaboration moves from Google Drive, Gmail, and Google Docs to the Microsoft ecosystem.</li><li>Support migration cutovers, data validation, user questions, and post‑migration stabilization efforts.</li></ul><p><strong>Collaboration & Operational Support</strong></p><ul><li>Partner with IT teams to escalate complex issues and support infrastructure‑related tasks as needed.</li><li>Track asset inventory and assist with hardware lifecycle management.</li><li>Recommend process improvements and contribute to internal documentation and best practices.</li></ul>
We are looking for a skilled Help Desk Analyst II to join our team in Appleton, Wisconsin. This role involves providing hands-on technical support and expertise to ensure smooth operations for users and devices. As part of this long-term contract position, you will work onsite Monday through Friday, collaborating closely with team members in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Prepare and configure devices for new and existing users, ensuring readiness for deployment.<br>• Respond to deskside support requests and troubleshoot technical issues efficiently.<br>• Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks.<br>• Provide coverage for onsite support during team absences or scheduling changes.<br>• Perform hardware replacements, desktop imaging, and device setup tasks.<br>• Utilize management tools to oversee device configurations and deploy software updates.<br>• Update and manage user groups within Active Directory, ensuring proper access permissions.<br>• Collaborate with team members in real-time via chat to address and resolve technical challenges.
We are looking for a Help Desk Analyst III to join our team in Norman, Oklahoma. In this hands-on role, you will provide technical support and troubleshooting services to a diverse client base, including residential and commercial customers. This is a Contract-to-Permanent position, offering an opportunity to work directly with clients and vendors while contributing to the growth and success of our IT operations.<br><br>Responsibilities:<br>• Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues.<br>• Install, configure, and troubleshoot internet systems for residential and commercial customers.<br>• Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity.<br>• Manage and support servers, networks, workstations, and Office 365 applications.<br>• Collaborate with vendors and clients to ensure seamless IT service delivery.<br>• Conduct system upgrades and migrations to improve infrastructure performance.<br>• Maintain detailed documentation of issues, solutions, and client interactions.<br>• Deliver exceptional customer service by communicating technical solutions in a clear and precise manner.<br>• Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement.<br>• Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies.
<p>We are partnering with a client based in Midtown, Atlanta, GA that is looking to add a Systems Support Analyst to their growing IT team. This is a great opportunity for someone who is Mac-focused, service-oriented, and enjoys providing white-glove support in a creative, fast-paced environment. You’ll support multiple internal teams while working closely with a small, collaborative IT group.</p><p>This role is hybrid (in-office and remote) and offers strong growth potential as the organization continues to expand.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support to end users via in-person, remote, chat, and email</li><li>Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support</li><li>Deliver white-glove customer service and clear communication to users at all levels</li><li>Image, configure, and onboard new users and machines (primarily Macs)</li><li>Install, test, and configure workstations, peripherals, and software</li><li>Support Adobe Creative Cloud and creative production tools</li><li>Use Kandji (Iru) for Mac endpoint management (Jamf experience a plus)</li><li>Log, track, and document support requests in the help desk system</li><li>Escalate complex or urgent issues to senior team members as needed</li><li>Support and maintain office AV equipment for internal and client meetings</li><li>Assist with inventory tracking for hardware, software, and licenses</li><li>Partner closely with a small (4-person) IT team to support day-to-day operations</li></ul>
We are looking for a skilled Product Technical Support Analyst to join our team in Clearwater, Florida, on a Contract to permanent basis. In this role, you will provide top-tier technical support to customers, leveraging your mechanical and electrical expertise to ensure smooth operation and satisfaction. This position offers the opportunity to work in a healthcare-focused environment, addressing challenging technical issues while delivering exceptional service.<br><br>Responsibilities:<br>• Address customer inquiries to diagnose and resolve technical problems effectively.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to troubleshoot equipment issues.<br>• Maintain professionalism and deliver outstanding customer service, even in high-pressure situations.<br>• Collaborate with team members to share insights and ensure efficient problem-solving.<br>• Create and update detailed documentation for technical procedures and training purposes.<br>• Stay updated on emerging technologies and incorporate them into daily work processes.<br>• Assist in the repair and maintenance of mechanical equipment as required.<br>• Ensure consistent and reliable handling of customer support tasks.<br>• Foster teamwork and a positive work environment through clear communication and collaboration.
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an IT Support Analyst for a client located in Torrance, CA. IT Support Analyst will will provide technical support to end-users, troubleshoot hardware and software issues, maintain IT systems, and ensure a seamless technology experience for employees. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach.</p><p><br></p><p><strong>Environment:</strong></p><ul><li>Azure AD/Okta</li><li>MS 365 Suite</li><li>Windows/MAC</li><li>ZenDesk ticketing (any other similar ticketing systems)</li><li>Set-up of conference rooms (Teams, Google, A/V systems)</li></ul>
<p><strong>About the Role:</strong></p><p>Are you fluent in RPG, CL, and the mystical language of green screens? Do you dream in fixed-format code and occasionally wonder why the AS400 is still running everything important in the world? If so, we need you!</p><p><strong>Responsibilities:</strong></p><ul><li>Develop, maintain, and enhance AS400 applications (because yes, they still exist—and they’re mission-critical).</li><li>Collaborate with business teams to turn requirements into elegant, old-school magic.</li><li>Debug issues like a detective in a world where the clues are all in uppercase.</li></ul><p><strong>Requirements:</strong></p><ul><li>Strong experience with AS400/iSeries programming (RPG, CL, DB2).</li><li>Ability to work independently and occasionally explain to younger developers what a “green screen” is.</li><li>A sense of humor—because you’ll need it when someone asks, “Can’t we just move this to the cloud?”</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Competitive salary and benefits.</li><li>Work with technology that’s older than some of your coworkers—but still more reliable.</li><li>Be the hero who keeps the legacy alive while everyone else is chasing microservices.</li></ul><p><strong>Apply Today!</strong></p><p>If you’re ready to keep the AS400 humming and prove that old-school is still cool, send us your resume. Bonus points if you can tell us your favorite RPG joke.</p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and troubleshooting assistance for our team in Covington, Louisiana. This is a long-term contract position that requires a proactive individual with strong problem-solving skills and a solid understanding of Windows operating systems and Active Directory.<br><br>Responsibilities:<br>• Respond to technical support inquiries and resolve issues promptly to ensure end-user satisfaction.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access and security protocols.<br>• Provide assistance with Microsoft Windows 10 installations, updates, and configurations.<br>• Diagnose and resolve hardware and software issues across various devices.<br>• Track and prioritize service desk tickets to maintain efficient workflow.<br>• Deliver clear and concise technical guidance to users experiencing difficulties.<br>• Collaborate with team members to identify recurring issues and propose effective solutions.<br>• Maintain detailed documentation of support activities and resolutions.<br>• Assist in the setup and maintenance of workstations and peripheral equipment.<br>• Monitor system performance and proactively address potential issues.
We are looking for a skilled Deployment Technician to join our team in Orange, Connecticut. In this Contract to permanent position, you will play a vital part in supporting end users and ensuring smooth technology operations. This is an excellent opportunity for professionals with a strong background in desktop support and IT deployments.<br><br>Responsibilities:<br>• Provide comprehensive desktop support to resolve technical issues for end users.<br>• Perform upgrades to Windows 10 and 11 operating systems, ensuring seamless transitions.<br>• Execute PC refresh and lifecycle refresh processes to maintain optimal system performance.<br>• Configure and deploy computer hardware, ensuring proper installation and functionality.<br>• Manage Active Directory tasks, including user account creation and maintenance.<br>• Collaborate with team members to address deployment challenges and deliver solutions.<br>• Maintain detailed documentation of configurations, deployments, and system updates.<br>• Conduct troubleshooting and resolve hardware and software issues effectively.<br>• Support end users with technical inquiries and deliver exceptional customer service.
<p>We are partnering with a client based in Duluth, GA that is looking to add a motivated and hands-on IT Support Technician to their team. This is a great opportunity for someone who enjoys working on the hardware side of IT, is eager to learn, and wants to grow their technical skill set in a supportive, team-oriented environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support for end users, troubleshooting hardware and software issues</li><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)</li><li>Assist with software installation, configuration, and basic system maintenance</li><li>Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure</li><li>Support and troubleshoot Windows, Mac, and Linux operating systems</li><li>Assist with Active Directory user and device management</li><li>Support warehouse systems, including SAP/Latitude (prior experience not required; willingness to learn is important)</li><li>Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed</li></ul>
<p>We are looking for a skilled Help Desk Analyst to provide technical support and assistance to customers encountering issues with software, hardware, or computer systems. Your expertise will be essential in diagnosing problems, offering solutions, and ensuring customer satisfaction through effective communication and technical proficiency.</p><p><br></p><p>Responsibilities:</p><p>• Train team members on diagnostic techniques and troubleshooting methods to enhance technical knowledge.</p><p>• Create, update, and refine training manuals and knowledge articles for software and hardware systems.</p><p>• Identify and resolve system errors through detailed analysis and technical expertise.</p><p>• Maintain regular communication with customers to ensure issues are fully resolved and satisfaction is achieved.</p><p>• Install, update, and configure software to address technical problems and improve system functionality.</p><p>• Utilize remote access tools to diagnose and fix software or hardware issues efficiently.</p><p>• Collaborate with other departments to align technical solutions with customer needs.</p><p>• Document and track issues using ServiceNow to streamline resolution processes.</p><p>• Provide timely responses to customer inquiries and offer guidance on system usage.</p><p>• Evaluate and recommend improvements for technical support processes to enhance service delivery.</p>
