132 Results for Desktop Support Analyst Jobs

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Help Desk/Desktop Support Field Technician

Pontiac, Michigan
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for a Desktop Support Field Technician to deliver hands-on and remote technical assistance for end users in Metro Detroit. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting Microsoft-based environments, and providing dependable service across desktop and mobile platforms. The position focuses on maintaining productivity through timely troubleshooting, device setup, user support, and accurate ticket documentation. Responsibilities:• Deliver in-person and remote support for end-user technology issues involving workstations, applications, and Microsoft 365 services.• Maintain and troubleshoot Windows 10 and Windows 11 devices, along with core tools such as Outlook, Teams, OneDrive, and SharePoint.• Administer user access by handling account setup, password assistance, and routine directory services tasks within Active Directory and Entra ID.• Prepare, install, and support laptops, desktop systems, printers, and related accessories to ensure reliable daily operation.• Assist with device provisioning, onboarding activities for new employees, and support efforts tied to Intune-managed equipment and hardware refresh cycles.• Investigate and resolve connectivity problems affecting Wi-Fi access, network performance, and other local infrastructure issues.• Record, track, and close support requests within the IT ticketing platform while keeping documentation clear and up to date.
2026-09-24T00:00:00Z

Help Desk Analyst II

Lee, Massachusetts
onsite
Temporary / Contract
28 - 31 USD / Hourly
Tier 2 IT Support Specialist Location: Lee, MA (100% Onsite)Duration: 6-Month Contract with Potential ExtensionCompensation: Up to $31.00/hourBenefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contractHours: 40 Weekly, Monday through Friday Overview Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul>
2026-09-30T00:00:00Z

Help Desk Analyst II

Baltimore, Maryland
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-09-22T00:00:00Z

IT Support Specialist

Ann Arbor, Michigan
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies. Responsibilities:• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
2026-09-30T00:00:00Z

IT Support Specialist

Jacksonville, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Specialist to provide technical support for desktops, laptops, mobile devices, and end users across the organization.Responsibilities<ul><li>Troubleshoot Windows 10/11 and Microsoft 365 issues</li><li>Create and manage Active Directory user accounts</li><li>Support printers, peripherals, and mobile devices</li><li>Resolve technical issues through a ticketing system</li><li>Perform workstation deployments and upgrades</li><li>Provide remote support to end users</li></ul>
2026-09-17T00:00:00Z

IT Support Specialist

Whitesboro, New York
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users and workplace technology in Whitesboro, New York. This role focuses on resolving hardware, software, network, and device issues while helping maintain secure and efficient day-to-day IT operations. The ideal candidate brings strong Microsoft environment experience, sound troubleshooting skills, and the ability to support technology used in a manufacturing setting.
2026-09-03T00:00:00Z

IT Support Specialist

San Pedro, California
onsite
Temporary / Contract
32 - 33 USD / Hourly
Robert Half is seeking a hands-on IT Support Technician to provide onsite support across multiple terminal locations. This role will support end users, desktop and laptop deployments, networking, hardware installations, printers, mobile devices, and day-to-day IT operations in a fast-paced environment where technology uptime directly supports business operations. This is an excellent opportunity for someone with experience supporting operational environments such as logistics, warehousing, manufacturing, transportation, maritime, or distribution organizations. <ul><li>Ability to effectively troubleshoot Windows workstation issues, including domain join failures, network share access issues, and endpoint deployment challenges. </li><li>Experience supporting Active Directory, user provisioning, permissions management, and access control. </li><li>Working knowledge of basic networking concepts including TCP/IP, DNS, DHCP, switches, VPNs, and Wi-Fi troubleshooting. </li><li>Experience connecting and deploying network-connected devices within enterprise environments. </li><li>Experience utilizing ITSM tools such as ServiceNow, including ticket management, incident resolution, documentation, escalation management, and knowledge base maintenance. </li><li>Exposure to virtualized environments such as VMware, Hyper-V, Citrix, Azure Virtual Desktop, or similar technologies. </li><li>Strong troubleshooting methodology with the ability to communicate technical concepts and resolution steps clearly to both technical and non-technical stakeholders.</li></ul>
2026-09-11T00:00:00Z

Application Support Engineer

Cannonsburg, Pennsylvania
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a healthcare services organization in Cannonsburg, Pennsylvania. This Long-term Contract position is well suited for someone who enjoys investigating technical issues, assisting end users, and partnering with teams across the business to keep essential applications running smoothly. The role combines hands-on troubleshooting with cross-functional collaboration to improve system reliability, usability, and operational efficiency. Responsibilities: • Deliver ongoing support for core business applications, ensuring users receive timely assistance and minimal disruption to daily operations. • Investigate application errors, access problems, and system-related concerns to determine root causes and restore normal functionality. • Manage incoming service requests by assessing urgency, setting priorities, and providing responsive support to technical and non-technical users. • Partner with department stakeholders to understand recurring issues, recommend corrective actions, and help implement practical solutions. • Contribute to software updates, validation activities, and rollout efforts by assisting with testing and deployment support. • Maintain clear records of incidents, resolutions, and support workflows to strengthen knowledge sharing and process consistency. • Coordinate with internal technology teams and external vendors to address defects, improve system behavior, and resolve escalated issues. • Monitor application performance and identify opportunities to enhance stability, usability, data quality, and reporting across connected platforms.
2026-09-08T00:00:00Z

Application Support Engineer

Glasgow, Kentucky
onsite
Temporary / Contract
36.5 - 40 USD / Hourly
We are looking for an Application Support Engineer to deliver frontline and intermediate support for essential business applications in Glasgow, Kentucky. This Long-term Contract position will focus on maintaining stable application performance, resolving user and system issues, and partnering with technical and business teams to keep daily operations running smoothly. The role also contributes to compliance, access governance, and audit readiness across supported systems. Responsibilities: • Deliver Level 1 and Level 2 support for core enterprise applications, responding to incidents and service requests with timely troubleshooting and resolution. • Investigate problems involving application processing, interfaces, batch activity, printing, security, and user access, and escalate complex matters to specialized teams or vendors when needed. • Support JD Edwards and related platforms used across business operations, helping ensure dependable system availability and effective user assistance. • Oversee interface and transaction activity between internal platforms and external partners, identifying rejected, delayed, or duplicate transmissions and coordinating corrective action. • Provide operational support for RF-enabled and connected applications that support warehouse, inventory, manufacturing, and distribution functions. • Manage tickets through the IT service management platform, ensuring each case includes clear diagnostic details, business impact, and documented outcomes. • Contribute to IT controls and compliance activities by assisting with access reviews, provisioning validation, privileged access checks, and audit evidence collection. • Help maintain change control standards by confirming approvals, testing records, and implementation documentation are complete for production updates. • Create and update knowledge articles, support procedures, and troubleshooting documentation to improve consistency and reduce recurring issues. • Track recurring incidents and service trends, then share recommendations that improve application reliability and support efficiency.
2026-09-30T00:00:00Z

Application Support Engineer

Pittsburgh, Pennsylvania
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to deliver high-quality assistance to merchant partners and help optimize their experience across technical and operational workflows. This Long-term Contract position is based in Pittsburgh, Pennsylvania, and focuses on supporting client implementations, resolving application issues, and improving day-to-day support processes. The ideal candidate will combine strong troubleshooting ability with clear communication and a practical understanding of integrations, documentation, and cross-functional collaboration. Responsibilities: • Support merchant partners with guidance on platform usage, implementation approach, troubleshooting, marketing-related questions, and accounting process alignment. • Investigate and resolve integration challenges involving ecommerce storefronts, APIs, and back-end order management environments. • Create and refine support procedures that improve service quality, consistency, and operational efficiency. • Produce clear technical documentation for recurring issues, workflows, configurations, and resolution steps. • Collaborate with internal teams to establish effective processes that span support, product, and engineering functions. • Gather client insights and translate recurring feedback into actionable recommendations for product and engineering improvements. • Monitor application performance issues and respond to support requests with timely, solution-oriented communication.
2026-09-24T00:00:00Z

Application Support Engineer

Woodbridge, New Jersey
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-09-25T00:00:00Z

Application Support Engineer

Jacksonville, Florida
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-09-09T00:00:00Z

Help Desk Technician

Lancaster, Texas
onsite
Temporary to Hire
24.03 - 26.44 USD / Hourly
We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices. POSITION: DESKTOP SUPPORT TECHNICIANLOCATION: LANCASTER, TX ONSITEDURATION: 6 MONTH CONTRACT TO PERMANENTRATE: $24.03 - $26.44 Responsibilities:• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.
2026-09-25T00:00:00Z

Tech Support Manager

Little Rock, Arkansas
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for a Tech Support Manager to oversee inventory and asset operations for a fast-paced organization in Little Rock, Arkansas. This role is responsible for ensuring equipment, technology, and operational materials are accurately tracked, properly maintained, and available when needed. The ideal candidate brings a strong command of asset control practices, cross-functional coordination, and data-driven decision-making to improve visibility, compliance, and cost efficiency. Responsibilities: • Oversee the complete asset and inventory lifecycle, from acquisition and intake through assignment, upkeep, auditing, and final disposition. • Maintain dependable inventory records and provide clear, up-to-date tracking of assets across multiple sites or operational areas. • Perform scheduled counts, reconciliations, and compliance reviews to verify accuracy and address inconsistencies promptly. • Evaluate stock levels and usage patterns to identify shortages, excess supply, and aging or outdated inventory before they impact operations. • Partner with procurement, operations, IT, warehouse teams, and external suppliers to support the timely delivery and deployment of equipment and materials. • Manage company-owned assets such as hardware, tools, technology devices, warehouse equipment, and other operational resources. • Establish and refine inventory control methods, documentation standards, and governance practices to strengthen accountability. • Produce reports and analysis on asset utilization, loss prevention, depreciation, and cost-saving opportunities to support planning and budgeting. • Investigate missing, damaged, or mismatched inventory records and implement corrective actions to reduce future discrepancies. • Administer asset identification processes, including tagging, barcode tracking, serial number management, and supporting documentation.
2026-09-09T00:00:00Z

Help Desk/IT Support

Del Mar, California
onsite
Temporary / Contract
30.875 - 35.75 USD / Hourly
We are looking for a dependable Help Desk/IT Support specialist to provide hands-on technical assistance for a government organization in California. This Long-term Contract position will support employees with day-to-day IT needs, including account administration, workstation setup, and responsive issue resolution in a primarily onsite environment. The role is well suited for someone who enjoys delivering strong customer service, learning quickly, and contributing across a broad range of desktop and infrastructure support tasks. Responsibilities: • Deliver front-line technical support to staff by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Set up new employees for success by preparing devices, creating profiles, provisioning accounts, and ensuring smooth onboarding and offboarding activities. • Administer user access within Active Directory and Microsoft 365, including password resets, account maintenance, and permission updates. • Monitor and respond to service desk requests, manage ticket flow effectively, and maintain clear communication with end users throughout issue resolution. • Provide onsite desktop support for Windows-based systems, printers, and other end-user technology across the organization. • Assist with basic networking and server-related support needs, escalating more complex issues when necessary. • Support technology readiness for meetings and occasional council sessions by helping ensure equipment and connectivity function properly. • Partner with the IT Manager during knowledge transfer to maintain continuity of support while covering the leave period.
2026-09-22T00:00:00Z

Technical Support Engineer

Austin, Texas
onsite
Permanent / Full Time
78000 - 90000 USD / Yearly
Technical Support EngineerOn-site | Austin, TX | Full Time Robert Half is partnering with an Austin-based technology company to hire a Technical Support Engineer. This role will support the organization's technology environment, collaboration platforms, endpoint infrastructure, and workplace technology. It combines hands-on technical support with infrastructure administration, automation, system reliability, and conference room technologies. The ideal candidate is equally comfortable troubleshooting executive support issues, managing workplace technology, improving operational processes, and supporting enterprise systems and cloud platforms. Responsibilities:<ul><li>Provide exceptional technical support for employees, executives, and key stakeholders.</li><li>Support and maintain endpoint devices, collaboration tools, workplace technology, and core business systems.</li><li>Troubleshoot hardware, software, network, and application issues while driving timely resolution.</li><li>Manage conference room, audio/visual, and video conferencing technologies to ensure a seamless user experience.</li><li>Coordinate hardware deployments, repairs, inventory management, onboarding, and offboarding activities.</li><li>Develop and maintain technical documentation, knowledge base articles, and self-service resources.</li><li>Identify opportunities for automation, process improvement, and operational efficiency.</li><li>Partner with infrastructure, security, and business technology teams on projects and strategic initiatives.</li><li>Participate in on-call support and after-hours maintenance activities as needed.</li></ul>
2026-09-18T00:00:00Z

Technical Support Engineer

Austin, Texas
onsite
Temporary / Contract
37 - 45 USD / Hourly
Technical Support EngineerOn-site | Austin, TX | Contract-to-Hire Robert Half is partnering with an Austin-based technology company to hire a Technical Support Engineer (contract-to-hire). This role will support the organization's technology environment, collaboration platforms, endpoint infrastructure, and workplace technology. It combines hands-on technical support with infrastructure administration, automation, system reliability, and conference room technologies. The ideal candidate is equally comfortable troubleshooting executive support issues, managing workplace technology, improving operational processes, and supporting enterprise systems and cloud platforms. Responsibilities:<ul><li>Provide exceptional technical support for employees, executives, and key stakeholders.</li><li>Support and maintain endpoint devices, collaboration tools, workplace technology, and core business systems.</li><li>Troubleshoot hardware, software, network, and application issues while driving timely resolution.</li><li>Manage conference room, audio/visual, and video conferencing technologies to ensure a seamless user experience.</li><li>Coordinate hardware deployments, repairs, inventory management, onboarding, and offboarding activities.</li><li>Develop and maintain technical documentation, knowledge base articles, and self-service resources.</li><li>Identify opportunities for automation, process improvement, and operational efficiency.</li><li>Partner with infrastructure, security, and business technology teams on projects and strategic initiatives.</li><li>Participate in on-call support and after-hours maintenance activities as needed.</li></ul>
2026-09-18T00:00:00Z

IT Support Engineer

Savannah, Georgia
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an IT Support Engineer to provide advanced technical support for end users and client environments in Savannah, Georgia. This contract-to-permanent position is ideal for someone who enjoys solving complex desktop, system, and network issues while delivering a high standard of service. The person in this role will handle escalated support needs, maintain core IT systems, and contribute to a stable and secure technology environment. Key Responsibilities<ul><li>Provide Tier 3 technical support across multiple client environments</li><li>Troubleshoot and resolve complex issues related to networking, systems, and infrastructure</li><li>Lead and execute IT installations and deployment projects (network, hardware, cloud, and security)</li><li>Configure and maintain network infrastructure (switches, LAN/WAN, DNS)</li><li>Manage and support VoIP systems and connectivity issues</li><li>Administer and troubleshoot Active Directory environments</li><li>Support Microsoft 365 (Exchange, Teams, SharePoint, user management)</li><li>Maintain and support VMware / virtualized environments</li><li>Implement and maintain IT security best practices</li><li>Collaborate with internal teams and clients to ensure smooth project delivery and support</li></ul>
2026-09-16T00:00:00Z

IT Support Engineer

Jacksonville, Florida
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-09-16T00:00:00Z

ERP Support Analyst

Rochester Hills, Tennessee
remote
Temporary to Hire
38 - 44 USD / Hourly
We are looking for an ERP Support Analyst to join a manufacturing organization in Rochester Hills, Michigan in a contract-to-permanent capacity. This position plays a central role in supporting a core ERP environment, improving business workflows, and helping teams resolve application issues that affect day-to-day operations. The ideal candidate brings a blend of technical system knowledge, analytical problem-solving, and the ability to work effectively with users, leadership, and external service providers. Responsibilities: • Manage day-to-day administration of the IBM i environment, including user access, resource oversight, and monitoring of system activity and messages. • Serve as the lead functional expert and internal owner for the organization’s primary ERP platform, guiding system use and ongoing support efforts. • Investigate application incidents, document findings, and coordinate resolution of system-related problems across core business tools. • Evaluate current operational processes, identify opportunities for workflow automation, and help shape practical improvement recommendations. • Partner with department leaders to address recurring system challenges and reduce disruptions to productivity. • Produce clear process documentation through interviews, workflow reviews, diagrams, and analysis of business procedures. • Support software rollouts, enhancement testing, and validation activities to help ensure reliable application performance after updates. • Prepare or contribute to user training materials and assist end users in adopting applications effectively. • Help coordinate project activities and support structured change management efforts tied to application and system updates.
2026-10-01T00:00:00Z

Help Desk Analyst II - Direct Hire

Des Moines, Iowa
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Help Desk Specialist / Desktop Specialist – Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW! Location: ONSITE DAILY DES MOINES, Iowa Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!NO Sponsorship. At Least 1 year of PROFESSIONAL experience. Why Join This Company? 💼Do you love helping others and solving tech challenges? "White Glove" service working with difficult users. 🖥️ Are you an IT Support Professional who thrives on delivering exceptional technical end user support ? We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!***For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume directly to me. ** DM me on my LinkedIN profile.*****🛠️ What You Will Do: Your day-to-day:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Ticketing Management System experience✔️ Addressing High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ Supporting Office 365 apps, Active Directory,✔️ Troubleshooting network connectivity issues 🌐 (DNS, DHCP, TCP/IP).*** Providing White Glove service to High Touch employees and executives ! Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 O365 experience💡 Solid hardware & software troubleshooting skills.💡 Ticketing systems💡 Knowledge of basic networking: DNS, DHCP, TCP/IP 🔌.🖱️ Experience with Citrix. 🔁 Knowledge of Cisco Meraki switches & Cisco firewalls. AzureSoft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient, & helps users feel at ease.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region- email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. AND ONE CLICK APPLY.
2026-09-21T00:00:00Z

Senior IT Support Analyst

Ankeny, Iowa
onsite
Temporary to Hire
0 - 0 USD / Yearly
Seeking a Senior IT Support Analyst to provide advanced technical support, endpoint management, and troubleshooting in an enterprise environment. This individual will serve as a senior escalation resource while supporting modernization and automation initiatives.
2026-09-28T00:00:00Z

IT Help Desk Specialist

Los Angeles, California
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
IT Help Desk Specialist Company OverviewA growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities. Role SummaryThe IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration. Key Responsibilities<ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul>Additional Details<ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
2026-09-29T00:00:00Z

Tier 2 Onsite Technical Support Analyst

Sandy, Massachusetts
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Tier 2 Onsite Technical Support Analyst to deliver responsive, high-quality technical support for users in Utah. This role focuses on resolving escalated desktop, network, server, and endpoint issues while providing onsite assistance and maintaining a strong customer service experience. The ideal candidate brings solid troubleshooting skills, works well independently, and partners effectively with service desk teams and client IT contacts to keep systems secure, stable, and efficient. Responsibilities:• Handle support requests escalated from Tier 1 analysts, investigate root causes, and drive issues through to resolution within expected service timelines.• Provide onsite assistance to end users and client IT teams by diagnosing hardware, software, operating system, and connectivity problems across supported environments.• Troubleshoot more advanced incidents affecting workstations, servers, virtual systems, and network services, including urgent response outside standard business hours when needed.• Perform basic technology deployments, configuration updates, and support tasks within client environments while ensuring minimal disruption to operations.• Maintain accurate ticket notes, service records, troubleshooting logs, and status updates to support visibility, reporting, and knowledge sharing.• Create and deliver user guidance, technical documentation, and practical instruction to help employees use supported equipment and applications effectively.• Collaborate with internal technical groups and business stakeholders to identify service improvements, recommend system changes, and support new technology solutions.• Review system activity, server events, and security-related alerts to identify issues early, apply corrective actions, and support compliance with established security standards.• Support the development of Tier 1 staff by offering guidance, sharing technical knowledge, and helping reinforce consistent service desk practices.• Monitor open incidents and service requests to help ensure prompt follow-up, strong customer communication, and a positive support experience for clients
2026-10-01T00:00:00Z

Second Shift Help Desk Analyst

Columbus, Ohio
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care. Responsibilities:• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.• Diagnose common software and connectivity problems by applying structured troubleshooting methods.• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.• Install, configure, and maintain standard desktop applications and workstation settings as required.• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement
2026-10-01T00:00:00Z

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