Job Summary: Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization. Responsibilities: • CONTACT CENTER SUPPORT • CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS • COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF • MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING • HOME OFFICE SUPPORT • IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER. • MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS • OVERSEE HOME-OFFICE INVENTORY • WHITE-GLOVE EXECUTIVE SUPPORT • REMOTE CLINIC SUPPORT • PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS • EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS • GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION Qualifications: • EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK) • PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS • STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT • PRINTER TROUBLESHOOTING (HP, EPSON, CANON) • NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING • PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT • FAX: RJ-11 AND E-FAX TROUBLESHOOTING • EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES • DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS • COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS. • DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS. • EXCELLENT PROBLEM-SOLVING SKILLS. • ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS. • STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.

PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging, Service Desk, Ticketing System

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Parsippany, NJ
onsite
Permanent
55000.00 - 65000.00 USD / Yearly
Job Summary: Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization. Responsibilities: • CONTACT CENTER SUPPORT • CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS • COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF • MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING • HOME OFFICE SUPPORT • IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER. • MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS • OVERSEE HOME-OFFICE INVENTORY • WHITE-GLOVE EXECUTIVE SUPPORT • REMOTE CLINIC SUPPORT • PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS • EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS • GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION Qualifications: • EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK) • PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS • STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT • PRINTER TROUBLESHOOTING (HP, EPSON, CANON) • NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING • PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT • FAX: RJ-11 AND E-FAX TROUBLESHOOTING • EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES • DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS • COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS. • DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS. • EXCELLENT PROBLEM-SOLVING SKILLS. • ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS. • STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
2025-10-13T20:33:42Z