We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives.<br><br>Responsibilities:<br>• Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support<br>• Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization<br>• Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms<br>• Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees<br>• Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards<br>• Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems<br>• Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure<br>• Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components<br>• Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations<br>• Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking

• At least 3 years of experience in desktop support, technical support, systems administration, or a closely related IT support role<br>• Strong hands-on troubleshooting skills with Microsoft Windows environments and common enterprise support tools<br>• Experience managing Active Directory accounts, permissions, and user administration within cloud-based or hybrid identity platforms<br>• Working knowledge of networking fundamentals, including VPN connectivity, switching, wireless access, and remote support concepts<br>• Familiarity with endpoint management practices, device deployment, and administration of modern support tools<br>• Experience working in a ticket-based service desk or technical support environment with competing priorities<br>• Clear communication skills with the ability to document work effectively and provide attentive customer-facing support<br>• Industry certifications, scripting exposure, or experience with cloud, virtualization, security, or compliance tools are a plus

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