We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care.<br>• Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible.<br>• Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards.<br>• Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation.<br>• Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed.<br>• Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks.<br>• Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required.<br>• Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process.

• Technical training, hands-on experience, or equivalent knowledge related to desktop support and fitting software assistance.<br>• Familiarity with supporting Bluetooth functionality and mobile devices, with preference for experience across both Android and iOS.<br>• Proven ability to configure, install, remove, and troubleshoot both hardware and software components on end-user systems.<br>• Strong customer service approach with a consistent focus on responsiveness, service quality, and user satisfaction.<br>• Working knowledge of Microsoft Office and common Microsoft Windows desktop environments, including Windows 10.<br>• Clear verbal and written communication skills with the ability to explain technical information in a detail-focused manner.<br>• Basic understanding of networking concepts and practical troubleshooting methods for common connectivity issues.<br>• Ability to stay organized, handle competing tasks, and work effectively in a high-volume support environment.

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