<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking a hands-on IT Support professional to join a fast-growing organization. This role provides day-to-day technical support across a blended Windows and macOS environment, supporting end users, enterprise SaaS applications, and modern identity and endpoint management platforms.</p><p><br></p><p>Qualifications</p><p>Hands-On Experience with the following:</p><ul><li>Skilled in supporting blended Windows and macOS environments,</li><li>SaaS applications</li><li>Azure AD, 365</li><li>Endpoint management platforms (Intune)</li><li>Microsoft 365 support and administration</li><li>Familiarity with ticketing systems such as Zendesk or any other similar ticketing system</li><li>Ability to manage multiple priorities in a fast-paced, high-growth environment</li><li>Strong troubleshooting, documentation, and customer service skills</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are looking for an experienced Senior IT Support specialist to join our team in San Francisco, California. This position requires a strong background in Microsoft 365 technologies and Intune administration, including deployment and configuration. This is a contract opportunity, where you will play a key role in ensuring seamless support for approximately 300 end users.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and administer Microsoft Intune, including deployments, configurations, and rollouts.</li><li>Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management.</li><li> Configure and maintain Microsoft 365 technologies such as Active Directory, Office, and Azure.</li><li>Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V confe<em>rencing</em> solutions to enable seamless collaboration.</li><li>Provide day-to-day desktop support for end users, ensuring efficient resolution of technical issues.</li><li>Collaborate with team members to troubleshoot and resolve complex IT problems.</li><li>Maintain accurate documentation of configurations, processes, and solutions.</li><li>Deliver exceptional support while working remotely, with occasional in-office presence.</li><li>Ensure the security and integrity of IT systems through proactive monitoring and updates.</li><li>Assist in optimizing IT operations for enhanced user experience and system performance.</li></ul>
<p><strong>**Work Schedule: Part-time (24 hours/ 3 days/week) ; schedule is flexible dependent on best schedule for the individual**</strong></p><p><br></p><p>Our client is seeking a proactive, detail-oriented Part-Time IT Technician to provide support across Windows and iOS devices—including PCs, laptops, and iPads—in a dynamic food manufacturing environment. You will be responsible for imaging systems using SCCM and assisting end-users with Microsoft 365 (M365) applications such as Outlook, Teams, and OneDrive. This hands-on role requires a blend of technical skill, customer service focus, and adaptability to rapidly evolving workplace technology needs.</p><p><br></p><ul><li>Provide Tier 1 and Tier 2 support for Windows and iOS devices, troubleshooting hardware and software issues for desktops, laptops, and iPads.</li><li>Image PCs and laptops using SCCM; manage device deployment and recovery processes.</li><li>Deliver prompt and effective support for Microsoft 365 applications (including Outlook, Teams, and OneDrive) and resolve common user issues.</li><li>Set up and configure new equipment, including system updates and device enrollment in corporate systems.</li><li>Document incidents, service requests, and resolutions in the help desk system.</li><li>Collaborate closely with internal IT teams, production staff, and third-party vendors as needed.</li><li>Perform routine IT maintenance, monitor system health, and escalate complex problems per standard procedures.</li></ul><p><br></p>
<p>We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!</p><p><br></p><p>Responsibilities:</p><p>• Deliver courteous and efficient support to internal users through the IT Service Desk.</p><p>• Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.</p><p>• Maintain detailed records of all service calls and resolutions using the designated tracking system.</p><p>• Provide remote technical assistance to users as required.</p><p>• Collaborate in team meetings and share constructive feedback for process improvements.</p><p>• Manage service desk communications in the absence of the Lead Service Desk Technician.</p><p>• Participate in after-hours support using company-issued mobile devices.</p><p>• Complete service requests and updates within the tracking tool promptly.</p><p>• Maintain attentive and positive interactions with clients and colleagues.</p><p>• Contribute to ongoing efforts to enhance service desk procedures and workflows.</p>
We are looking for an experienced IT Support specialist to join our team in Postville, Iowa. This contract-to-permanent position involves providing expert technical assistance for hardware, software, and network systems while ensuring smooth daily operations. The role includes troubleshooting and resolving issues efficiently across multiple platforms to maintain optimal functionality.<br><br>Responsibilities:<br>• Address and resolve service desk tickets related to printing, login issues, and screen problems.<br>• Configure and manage telephony systems, Active Directory, Azure AD, and Office 365.<br>• Utilize tools like Entra and Intune for monitoring and deployment tasks.<br>• Provide support for Windows desktop systems and server environments.<br>• Manage virtualization systems such as Hyper-V and perform routine system maintenance.<br>• Assign security-related tasks and escalate issues when necessary.<br>• Perform backups and system reboots to ensure data integrity.<br>• Configure and troubleshoot Cisco switches and Fortinet firewalls to ensure network stability.<br>• Maintain and optimize desktop hardware and imaging processes.<br>• Assist with SQL Server management as needed to support business operations.
<p>We are looking for a skilled PC Technician to join our team in Altoona, Pennsylvania. This contract-to-permanent position offers an excellent opportunity to work with cutting-edge technology while providing technical support and maintenance for production print products.</p><p><br></p><p>Responsibilities:</p><p>• Perform diagnostics, maintenance, and repair tasks on production print products, including troubleshooting hardware and connectivity issues.</p><p>• Operate and maintain tools and gauges to effectively repair and diagnose production machinery.</p><p>• Travel to customer locations within the assigned territory, manage inventory supplies, and communicate scheduling updates to clients.</p><p>• Build strong and trusted relationships with customers by representing the company with attention to detail and ensuring high levels of satisfaction.</p><p><br></p>
<p>Are you passionate about delivering top-tier customer service and thrive in a fast-paced environment? Our client, in Tulsa, Oklahoma, is seeking a Help Desk Analyst to join their dynamic team. In this role, you'll serve as the first point of contact for customers seeking technical assistance, providing expert phone support and troubleshooting a variety of IT issues.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Respond to client inquiries via phone, email, and chat with professionalism and empathy</li><li>Diagnose and resolve technical problems across desktop, network, and application environments.</li><li>Document all issues, solutions, and follow-up actions clearly in their ticketing system.</li><li>Work collaboratively with team members and escalate complex issues as needed.</li><li>Educate users on best practices to enhance their IT experience.</li></ul><p><br></p><p><br></p>
<p>The IT Support Technician Level 1 will be responsible for the initial configuration, preparation, and shipment support of advanced IT hardware and network infrastructure. This role requires close adherence to provided technical documentation and company standards to ensure equipment readiness for deployment.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program current Cisco switch and firewall products using specifications and data provided by Atos.</li><li>Configure Dell and Lenovo servers according to defined configurations and requirements.</li><li>Prepare, label, and organize all related cabling following Atos standards for shipment and installation.</li><li>Assist in the staging, quality assurance, and packaging of equipment ahead of delivery deadlines.</li></ul><p><br></p>
We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems.<br><br>Responsibilities:<br>• Deliver prompt and attentive customer service to meet departmental performance goals.<br>• Provide technical assistance on installations, upgrades, and troubleshooting for various systems.<br>• Accurately document customer interactions and resolutions with attention to detail.<br>• Communicate technical issues effectively to customers and collaborate with internal teams.<br>• Utilize tools and resources to manage service desk tickets and resolve issues efficiently.<br>• Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.<br>• Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server.<br>• Ensure compliance with quality assurance standards and methodologies.<br>• Maintain up-to-date knowledge of relevant software and systems.<br>• Respond to telephone support requests in a timely and effective manner.
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
We are looking for an experienced IT Asset/Hardware Analyst to join our team on a long-term contract basis. In this role, you will support the management of IT assets and hardware within an enterprise environment, ensuring efficient operations and compliance with organizational standards. This position is based in Bonita Springs, Florida, and offers an opportunity to collaborate across various departments to meet business needs.<br><br>Responsibilities:<br>• Manage IT assets, including hardware inventory and software license agreements, to ensure accurate tracking and compliance.<br>• Provide technical support for desktop and laptop systems, utilizing a wide range of tools and technologies.<br>• Collaborate with management, technical teams, and business users to gather requirements and deliver solutions.<br>• Complete assigned tasks promptly and with precision, requiring minimal supervision.<br>• Work closely with team members to balance operational tasks, project work, and user requests.<br>• Coordinate and oversee IT-related projects as assigned, ensuring timely completion.<br>• Support and troubleshoot Microsoft Windows 10 and 11 operating systems, as well as Office 365 and other Microsoft products.<br>• Utilize ServiceNow or similar ticketing systems to manage and resolve technical issues.<br>• Communicate effectively with clients and team members through clear oral and written communication.<br>• Partner with different departments, including sales, marketing, finance, and customer support, to address IT-related needs.
<p>We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage technical cases from initiation to closure, ensuring timely and accurate resolution.</p><p>• Maintain clear and attentive communication with customers throughout the support process.</p><p>• Document all activities, testing outcomes, and resolutions with attention to detail.</p><p>• Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.</p><p>• Troubleshoot software-related technical issues as your expertise develops.</p><p>• Identify and address process inefficiencies, proposing improvements to streamline workflows.</p><p>• Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.</p><p>• Utilize tracking systems to monitor progress and ensure all cases are updated promptly.</p>
<p>We’re seeking a <strong>Desktop Support Specialist</strong> to provide hands‑on technical support to end users in a fast‑paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and being the go‑to person for IT issues.</p><p>What You’ll Do</p><ul><li>Provide Tier 1–2 support for desktops, laptops, and mobile devices</li><li>Troubleshoot hardware, software, network, and connectivity issues</li><li>Support Windows environments, Office 365, and common business applications</li><li>Set up, image, and deploy new devices</li><li>Document issues and resolutions in the ticketing system</li></ul><p><br></p>
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to join our team in Jenkintown, Pennsylvania. In this role, you will provide critical technical support to ensure smooth operations for end users across various systems and platforms. This is a Contract to permanent position, offering an excellent opportunity to expand your skills and grow within the organization.<br><br>Responsibilities:<br>• Provide hardware support by installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.<br>• Assist users with software-related issues across platforms like Google Workspace, Microsoft Office 365, and campus-specific applications.<br>• Offer immediate troubleshooting assistance for classroom technology, including audiovisual equipment and video conferencing tools.<br>• Manage user accounts by handling password resets, multi-factor authentication setups, and onboarding processes.<br>• Maintain accurate records of hardware assets and software licenses to ensure effective inventory management.<br>• Develop user-friendly documentation and deliver basic training sessions to enhance digital literacy across the organization.<br>• Respond to service desk tickets promptly, diagnosing and resolving technical issues efficiently.<br>• Support basic networking tasks, including Wi-Fi troubleshooting and foundational setup.<br>• Collaborate with team members to ensure consistent and reliable IT support for all users.
<p>Robert Half has an opening for a Product Technical Support with a client here in Clearwater, FL.</p><p>This is a full-time position, with a 90-day onboarding period before converting to a permanent/salaried employee.</p><p>This is a fully on-site position in their Clearwater office. $21-24/hr depending on experience. **There is also an opportunity to earn a 3-10% annual bonus.</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p>Summary:</p><p>We are looking for a dedicated In-Bound Technical Product Support Specialist to join our team in Clearwater, Florida. This role focuses on providing exceptional technical assistance to customers while ensuring high levels of satisfaction and efficiency. Candidates will have the opportunity to apply their mechanical, electrical, and troubleshooting expertise in a dynamic healthcare-related environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries to diagnose and resolve technical issues efficiently</li><li>Utilize mechanical and electrical knowledge, including tools like voltmeters, to identify and solve equipment problems</li><li>Deliver exceptional customer service by de-escalating challenging situations and maintaining professionalism</li><li>Collaborate with team members to ensure seamless communication and problem resolution</li><li>Develop and maintain comprehensive documentation for technical processes and training purposes</li><li>Adapt to new technologies and procedures while continuously enhancing technical skills</li><li>Demonstrate reliability and consistency in handling customer support tasks</li><li>Provide accurate troubleshooting guidance and solutions over the phone in a call center environment</li><li>Assist with repairs and maintenance of mechanical equipment as needed</li><li>Uphold high standards of teamwork and a positive attitude in all interactions</li></ul>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Dallas. This role focuses on providing technical support for identity and access management systems, ensuring seamless and secure operations across enterprise platforms. The ideal candidate will possess strong troubleshooting skills and a commitment to maintaining compliance with security protocols.</p><p><br></p><p>Responsibilities:</p><p>• Support and maintain identity and access management solutions, including Multi-Factor Authentication, Single Sign-On, and Privileged Access Management.</p><p>• Implement and oversee global processes for identity and access management.</p><p>• Collaborate with stakeholders to identify and gather requirements for system integration with access management platforms.</p><p>• Manage user account provisioning and deprovisioning, password resets, and troubleshooting access-related issues.</p><p>• Ensure compliance with security standards and regulatory requirements through centralized governance.</p><p>• Recommend and execute process improvements to enhance identity and access management systems.</p><p>• Provide technical guidance and training to team members and external partners.</p><p>• Monitor and address service desk tickets efficiently while maintaining a high level of accuracy.</p><p>• Manage multiple tasks simultaneously while adhering to deadlines and maintaining attention to detail.</p>
<p>We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support</p><p>• Performing basic Active Directory tasks including password resets and permission updates</p><p>• Assisting with basic VM troubleshooting and resetting virtual machines</p><p>• Providing hands-on support to resolve technical problems efficiently</p><p>• Supporting and training users on IT-related issues and best practices</p><p>• Maintaining records of system configurations, troubleshooting steps, and IT procedures</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support</p><p>• Managing computer hardware and configuration management</p><p>• Deploying and maintaining Mac Computers and other devices.</p>
We are looking for an experienced Network Engineer to join our team in Sioux Falls, South Dakota. In this role, you will play a key part in maintaining and optimizing our network infrastructure to ensure seamless connectivity and security across systems. This is a long-term contract position within the life insurance industry, offering the opportunity to work on innovative projects and collaborate with a dedicated team.<br><br>Responsibilities:<br>• Provide expert technical support for networking hardware such as routers, switches, firewalls, and access points.<br>• Diagnose and resolve issues related to network connectivity, performance, and configuration errors.<br>• Install, configure, and manage networking devices and associated software applications.<br>• Collaborate with IT professionals to design, implement, and upgrade network infrastructure solutions.<br>• Monitor network performance and security, addressing vulnerabilities and threats proactively.<br>• Document network configurations, troubleshooting procedures, and maintenance protocols for future use.<br>• Assist in planning and executing network infrastructure projects, including hardware upgrades and migrations.<br>• Stay informed about industry trends and new technologies, particularly Cisco networking products and solutions.<br>• Ensure compliance with network security standards and best practices to protect against threats.
We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
We are looking for a skilled PC Technician to join our team in Rocky Hill, Connecticut. This contract-to-permanent position offers an excellent opportunity to utilize your technical expertise and customer service skills in a dynamic environment. The ideal candidate will demonstrate strong communication abilities, attention to detail, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to PC hardware and software configurations.<br>• Provide effective troubleshooting support for Office applications, including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.<br>• Manage help desk email and IT ticket tracking systems to ensure timely resolution of user requests.<br>• Collaborate with team members and hospital staff to address computing infrastructure challenges efficiently.<br>• Utilize knowledge of network topology and protocols to support basic network operations.<br>• Ensure accurate documentation of technical issues and solutions for future reference.<br>• Deliver excellent customer service by clearly communicating with both technical and non-technical users.<br>• Prioritize and manage multiple tasks and projects to meet deadlines effectively.<br>• Install, configure, and maintain PC hardware, ensuring optimal performance.<br>• Provide guidance and training to users on system functionalities as needed.
