Add your latest resume to match with open positions.

142 results for Desktop Support Analyst jobs

Help Desk/Desktop Support Analyst

Turtle Creek, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment. Responsibilities: • Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration. • Manage user accounts in Active Directory and Office 365, maintaining security and accessibility. • Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely. • Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges. • Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.
2026-04-16T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

Help Desk/Desktop Support Analyst

Wyandotte, MI
onsite
Contract / Temporary to Hire
18 - 21 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Riverview, Michigan. In this Contract to permanent position, you will provide comprehensive technical support to end users, ensuring the smooth operation of computer systems, applications, and platforms. The ideal candidate will have a proactive approach to troubleshooting, strong communication skills, and a passion for delivering exceptional customer service. Responsibilities: • Provide technical support to end users by diagnosing and resolving hardware, software, and network issues. • Install, configure, and maintain workstations, peripheral devices, and network components. • Document and manage help desk tickets, ensuring timely resolution and accurate record-keeping. • Perform on-site analysis and resolution of IT issues, recommending and implementing effective solutions. • Apply software updates, patches, and upgrades as needed to maintain system functionality. • Support email systems, network connectivity, telecommunications, and peripheral equipment. • Assist with the deployment, monitoring, and maintenance of IT systems, including data backups and security standards. • Maintain an inventory of IT assets and ensure compliance with organizational IT policies. • Prepare and update documentation, following established operating procedures. • Participate in on-call rotations and work off-shift hours as required to meet project deadlines.
2026-04-16T00:00:00Z

Help Desk/Desktop Support Analyst

Saco, ME
onsite
Temporary
0 - 0 USD / Yearly
Position Overview: This role is responsible for providing Tier II IT support and troubleshooting functions to ensure timely resolution of IT services that support essential business functions. The Service Desk Technician II is primarily responsible for monitoring and resolving escalated Service Desk incidents/ticketing requests, collaborating with vendors, maintaining inventory, and delivering user training to ensure optimal system performance for employees, contractors, and other staff members. Key Responsibilities: • Troubleshoots and resolves end user hardware, software and networking issues to ensure optimal performance. • Diagnoses and resolves Tier II performance issues on user systems. • Provides Tier II support for escalated issues from Tier I technicians Install, Configure, and Troubleshoot user systems (PC's, Laptops, Multifunction Printers, Tablets, Smartphones, Windows Operating Systems, and Software applications). • Works with outside consultants and vendors to resolve IT issues. • Installs, configures, and troubleshoots user systems (PC's, Laptops, Multifunction Printers, Tablets, Smartphones, Windows Operating Systems, and Software applications). • Remediates user systems to remove malware, spyware, viruses, etc. • Diagnoses and resolves basic network connectivity issues. • Supports migration projects through testing and deployment. • Participated in user onboarding and offboarding by assisting with setup of new user hardware and deploying end user devices, as well as managing equipment returns. • Provides user training in best practices for technology usage and security protocols as needed. • Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies. • Travels to remote sites as needed to provide on-site User Support. • Required to participate in standby or on-call rotation to meet deadlines or address emergencies as needed. • Performs other duties or special projects as required or assigned
2026-04-14T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Dallas, Texas. In this role, you will provide hands-on IT support to end users, assist with office setup, and manage daily IT processes. This position offers the opportunity to contribute to technical projects and process improvements while collaborating with internal and external stakeholders. Responsibilities: • Provide direct IT support to end users, addressing hardware, software, and connectivity issues. • Assist with office setup and ensure all IT equipment is properly configured and operational. • Coordinate with external vendors to support IT needs and resolve service issues. • Manage and track service desk tickets, ensuring timely resolution and follow-up. • Troubleshoot basic networking issues, including connectivity and performance problems. • Support both PC and Mac environments, conducting installations, updates, and maintenance. • Collaborate with the Lead Engineer to improve IT processes and implement small technical projects. • Maintain and manage Microsoft 365 tools and ensure seamless user experiences. • Deliver excellent customer service across all levels of the organization, fostering positive relationships. • Occasionally provide after-hours or weekend IT assistance as needed.
2026-04-09T00:00:00Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations. Responsibilities: • Deliver first-line technical assistance for hardware, software, and network-related issues. • Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment. • Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365. • Escalate unresolved issues to higher-level support teams for advanced troubleshooting. • Record incidents, solutions, and processes systematically within the ticketing system. • Facilitate onboarding and offboarding procedures, including device setup and user account configuration. • Track and maintain an inventory of IT assets to ensure proper documentation and accountability. • Adhere to established IT policies, procedures, and security standards to maintain system integrity.
2026-04-15T00:00:00Z

Help Desk/Desktop Support Analyst

Plymouth, MN
onsite
Temporary
24 - 31 USD / Hourly
The IT Support team serves as the first point of contact for internal users who need technical assistance. Support is provided through a mix of in-person interaction, phone, chat, email, user portals, and remote screen-sharing tools.This role focuses on supporting and improving the end-user hardware and software environment. The team partners with multiple business functions to maintain and enhance the technology systems that enable day-to-day operations across office and operational settings. Responsibilities include supporting Microsoft 365, operating systems, and standard software tools, as well as managing the full lifecycle of end-user IT assets such as laptops, desktops, and peripherals.Day-to-Day Responsibilities• Serve as a primary support resource for hardware, application, and data-related issues across multiple locations • Respond to incoming requests via phone, chat, email, alerts, or in person, and accurately triage, diagnose, resolve, or escalate issues within defined SLA guidelines• Log and update tickets with detailed notes on issues, root causes, status, and resolution using an ITSM platform• Coordinate with vendors or internal teams to resolve escalated issues and ensure a positive end-user experience• Assist senior team members with minor system configurations or enhancements requested by the business• Support IT projects including software upgrades, hardware refreshes, new deployments, and audio/visual support• Create and maintain technical documentation such as procedures, how-to guides, training materials, and FAQs for end users• Collaborate effectively within a team environment while maintaining a strong customer service mindset
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Valencia, CA
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply. Responsibilities: • Provide hands-on technical support for desktops, including troubleshooting hardware and software issues. • Assist with imaging and configuring PCs using tools such as Autopilot. • Address end-user support requests, including password resets, software installations, and connectivity troubleshooting. • Manage and resolve service desk tickets promptly and efficiently. • Maintain and support Active Directory, ensuring proper user access and permissions. • Collaborate with team members to ensure seamless execution of data transfers and system setups. • Utilize ticketing systems, such as Freshservice, to track and document support tasks. • Offer guidance and training to users on basic technical issues and system usage. • Support the deployment and maintenance of Microsoft Intune for device management.
2026-04-14T00:00:00Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Contract / Temporary to Hire
23 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access. Responsibilities: • Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary. • Manage and troubleshoot user accounts and permissions within Active Directory. • Configure and maintain Windows 10/11 operating systems and associated applications. • Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction. • Clearly explain technical solutions to non-technical users to facilitate understanding and resolution. • Oversee daily help desk operations, including triaging and routing support requests. • Follow up with users to confirm that issues have been resolved to their satisfaction. • Maintain up-to-date knowledge of system functionality, navigation, and processes. • Perform additional technical support duties as assigned, ensuring the overall reliability of IT services.
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Jasper, IN
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Jasper, Indiana. In this long-term contract position, you will play a critical role in providing technical support and troubleshooting services to ensure seamless operations. If you have a strong background in resolving IT issues and enjoy helping users navigate technical challenges, we encourage you to apply. Responsibilities: • Respond promptly to service desk tickets and provide effective solutions to technical issues. • Manage user accounts and permissions through Active Directory. • Troubleshoot and resolve issues related to Microsoft Windows operating systems, including Windows 10. • Diagnose and repair basic hardware and software problems. • Assist users with installing and configuring software applications. • Document technical issues and resolutions to maintain accurate records. • Collaborate with team members to address complex IT challenges. • Ensure all systems are functioning efficiently and perform routine maintenance as needed. • Provide clear and thorough communication to users regarding issue resolution and updates.
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Draper, UT
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively. Responsibilities: • Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle. • Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users. • Configure and deploy corporate workstations for new hires and existing staff upgrades. • Assist employees with resolving hardware, software, and networking concerns, both locally and remotely. • Maintain and troubleshoot office meeting room technologies, including audiovisual equipment. • Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements. • Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently. • Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier. • Contribute to automation initiatives to streamline IT operations and improve system efficiency.
2026-04-15T00:00:00Z

Help Desk/Desktop Support Analyst

Mendota Heights, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team. Responsibilities:• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.• Set up new workstations, including hardware configuration and software installation.• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.• Configure and register mobile devices in Intune to ensure compliance and functionality.• Assist with new user onboarding by setting up devices and ensuring access to required systems.• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.• Collaborate with team members to address complex technical issues and provide timely resolutions.• Ensure all technical support is delivered in accordance with company policies and best practices.
2026-04-16T00:00:00Z

Senior Desktop Support Analyst

Mesa, AZ
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Senior Desktop Support Analyst to join our team in Mesa, Arizona. In this long-term contract position, you will play a critical role in ensuring seamless IT support and troubleshooting for end-users. Your expertise and problem-solving skills will contribute to maintaining the efficiency and reliability of technical systems. Responsibilities:• Provide first-level support for technical issues, including diagnosing and resolving problems related to Windows and Active Directory.• Manage and respond to service desk tickets promptly, ensuring timely resolutions.• Perform basic troubleshooting for hardware, software, and network-related issues.• Assist users with Windows 10 configurations and updates to enhance system performance.• Maintain accurate documentation of support activities and solutions for future reference.• Conduct regular system checks to identify and address potential issues proactively.• Collaborate with other IT team members to escalate complex problems when necessary.• Deliver exceptional customer service by communicating effectively with users and addressing their concerns.• Ensure adherence to company policies and procedures while handling IT support tasks.• Stay updated on emerging technologies and best practices to enhance support capabilities.
2026-03-27T00:00:00Z

Help Desk Support Analyst

Delray Beach, FL
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a Help Desk Support Analyst to join our team on a contract basis in Delray Beach, Florida. In this role, you will provide technical assistance and support for hardware, software, and network-related issues while ensuring a seamless user experience. This position requires strong problem-solving skills, excellent communication, and a customer-focused approach to resolving technical challenges. Responsibilities: • Diagnose and resolve hardware, software, and network issues using specialized tools and effective questioning techniques. • Provide detailed guidance to users, walking them through solutions to technical problems in a clear and efficient manner. • Escalate unresolved or complex issues to higher-level IT support teams for further investigation. • Maintain accurate documentation of support requests, troubleshooting steps, and resolutions within the help desk ticketing system. • Monitor and ensure compliance with internal service-level agreements (SLAs) to meet organizational standards. • Follow up with users to confirm resolution and ensure satisfaction with technical support. • Relay recurring issues, user feedback, and improvement suggestions to relevant internal teams for process enhancement. • Identify areas for improvement in support procedures and recommend actionable solutions. • Offer up-to-date information on IT systems, tools, and services to keep users informed. • Collaborate with cross-functional teams to ensure effective communication and problem resolution.
2026-03-27T00:00:00Z

Help Desk Analyst

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
Help Desk Analyst On-site | Austin, TX | Contract-to-Hire Responsibilities:<ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
2026-04-07T00:00:00Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you. Responsibilities: • Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk. • Escalate complex issues to appropriate teams to ensure timely and effective resolution. • Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality. • Collaborate with team members to improve processes and implement best practices for IT service management. • Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions. • Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance. • Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery. • Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment. • Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
2026-04-15T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges. Responsibilities:• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.• Configure and image PCs and laptops to meet organizational standards.• Set up and maintain workstations, ensuring optimal functionality.• Install and connect printers and other hardware devices to the network.• Perform basic troubleshooting of hardware and software concerns.• Upgrade and maintain hardware components to enhance performance.• Assist with software installations, updates, and problem resolution.• Provide technical support in a data center environment.• Address and resolve workstation hardware issues efficiently.• Document and report technical problems and resolutions for future reference.
2026-04-07T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-04-15T00:00:00Z

Desktop Support

Roanoke, TX
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Northlake, Texas. This contract position involves providing technical assistance and support to ensure smooth operation of hardware, software, and specialized systems within a manufacturing environment. The role requires a proactive individual who excels at troubleshooting, customer service, and adapting to a fast-paced workplace. Title: Desktop Support Location: Northlake, Tx Duration: 2-3 months contract Pay: $28-32 per hour Responsibilities:• Deliver comprehensive hardware and software support for devices such as PCs, laptops, printers, and iPads used in a manufacturing setting.• Manage equipment setups, relocations, and onboarding processes for new users while handling peripheral procurement.• Image and reimage devices efficiently using specialized tools and systems.• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, and Excel.• Ensure adherence to safety protocols, including wearing appropriate gear like lab coats, safety shoes, and hair or beard nets when on the production floor.• Troubleshoot hardware and software problems, ensuring minimal disruption to operations.• Maintain a detailed inventory of devices and peripherals while ensuring timely updates and replacements.
2026-03-27T00:00:00Z

Desktop Support

Minneapolis, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Technical Support Analyst to join our team in Minneapolis, Minnesota. Responsibilities:• Provide expert-level technical support to end users by addressing escalated issues and delivering solutions with high efficiency.• Collaborate with team members and external partners to troubleshoot and resolve complex technical problems.• Document all work performed using tools like Atlassian Jira Service Management to ensure accurate tracking and reporting.• Offer support for enterprise software systems, including Microsoft Windows, Mac OS, Office 365, Okta, SharePoint, Jamf, Apple iOS, and Android.• Develop and maintain detailed knowledgebase articles and provide training to users and colleagues.• Assist with vendor management efforts, ensuring optimal service delivery and adherence to contracts.• Organize and lead technical project initiatives as required.
2026-04-10T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-04-03T00:00:00Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent
50000 - 70000 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-04-09T00:00:00Z

Application Support Analyst

Utica, NY
onsite
Temporary
25 - 30 USD / Hourly
We are looking for an Application Support Analyst to join our team in Utica, New York, on a contract basis. In this role, you will provide technical expertise and support for various software applications, ensuring smooth operations and resolving user issues promptly. This position requires a strong understanding of claims and billing application support within the insurance industry. This company is about to go through a claims management system implementation, and this role will be a key driver for that transition and post implementation support. Responsibilities:• Provide technical support for software applications, troubleshooting issues to ensure optimal functionality.• Manage and maintain Claims Management and billings systems, ensuring secure and efficient access to systems.• Collaborate with team members to address application-related concerns and implement solutions.• Document and track support requests to ensure timely resolution and follow-up.• Assist with configuring and maintaining billing software to meet operational needs.• Monitor system performance and identify areas for improvement.• Communicate effectively with stakeholders to understand and address their technical requirements.• Stay updated on emerging technologies to enhance application support processes.
2026-04-15T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-02T00:00:00Z

Desktop/Network Support Technician

Greenville, NC
onsite
Temporary
0 - 0 USD / Yearly
Robert Half is partnering with a client to find a hands‑on Desktop / Network Support Technician to support day‑to‑day IT operations. This is a boots‑on‑the‑ground role ideal for someone who enjoys working directly with hardware, networking equipment, and end users in a fast‑paced environment.This role supports a Cisco‑based network environment and works closely with the Network Administrator on infrastructure and endpoint support. Day‑to‑Day Responsibilities<ul><li>Provide hands‑on, on‑site IT support across desktop and network environments</li><li>Assist the Network Administrator with daily network operations and projects</li><li>Build, configure, and deploy PCs and desktops</li><li>Replace and refresh wireless access points (no cabling required)</li><li>Support Cisco switches and Palo Alto firewalls in a Cisco network environment</li><li>Perform wireless refreshes and access point replacements</li><li>Provide Tier II hardware break‑fix support for PCs, laptops, printers, servers, switches, UPS equipment, and related devices</li><li>Support end users as needed; role requires regular interaction with non‑technical staff</li><li>Perform hardware, software, and network troubleshooting</li><li>Assist with backups, patch installs, incident resolution, and account maintenance</li><li>Perform preventive maintenance activities across IT systems</li></ul>
2026-03-23T00:00:00Z

1 3