The Desktop Administrator will be responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users remotely to resolve their PC problems along with arranging for systems to be shipped to the administrator for resolution. This position relies on instructions and pre-established guidelines to perform the functions of the job Functions/Responsibilities: • Provide subject matter expertise in resolving incidents and problems. • Execution of service requests. • Contributes to the planning and organization of the deployment of new systems. • Participates in departmental and cross-departmental IT projects. • Lead and train fellow desktop administrators in organizational procedures. • Assists in organizational training • Contributor of the knowledge store used by the desktop support team. • Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures. • Ensure that asset management library is accurate. • Follows best practices and standards for the desktop support team. • Execute the asset management procedure. • Contributes to the project planning of hardware and software procurement process. Required Experience: What you bring to the team: Competencies: • 2+ years’ experience in desktop support · Microsoft certifications relating to desktop support preferred • CompTIA A+ Certification is preferred • Excellent customer service skills • Strong inter-personal and communication skills • Strong troubleshooting skills • Ability to explain and document procedures verbally and in writing • Demonstrated ability to act proactively • Demonstrated ability to prioritize and document tasks / activity • Demonstrated ability to enact improvements within IT environment / end-user experience • Experience working in a fast-paced support environment • Experience using ticketing tool to react to failures, requests and escalations • Experience with desktop imaging, inventory, and reporting tools • Strong familiarity and support experience with thin-clients technology • Strong understanding of support requirements related to Windows Desktop OS • OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques • Experience in Active Directory management • Experience in PowerShell Scripting preferred • Experience in SalesForce strongly preferred • Basic understanding of phone support (basic troubleshooting, setup) • Basic understanding of support requirements related to Windows Server OS • Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.) Education: Associate’s degree (or higher) or 2+ years detail oriented work experience Required License(s)/Certification(s): Valid, active driver’s license with a good driving record as defined by the Company’s current insurance provider.

Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Computer Hardware, Configuration Management, Deskside Support, Basic Network Troubleshooting, Network Connectivity, Microsoft Windows Server

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Grand Rapids, MI
onsite
Contract / Temporary to Hire
23.75 - 27.50 USD / Hourly
The Desktop Administrator will be responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users remotely to resolve their PC problems along with arranging for systems to be shipped to the administrator for resolution. This position relies on instructions and pre-established guidelines to perform the functions of the job Functions/Responsibilities: • Provide subject matter expertise in resolving incidents and problems. • Execution of service requests. • Contributes to the planning and organization of the deployment of new systems. • Participates in departmental and cross-departmental IT projects. • Lead and train fellow desktop administrators in organizational procedures. • Assists in organizational training • Contributor of the knowledge store used by the desktop support team. • Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures. • Ensure that asset management library is accurate. • Follows best practices and standards for the desktop support team. • Execute the asset management procedure. • Contributes to the project planning of hardware and software procurement process. Required Experience: What you bring to the team: Competencies: • 2+ years’ experience in desktop support · Microsoft certifications relating to desktop support preferred • CompTIA A+ Certification is preferred • Excellent customer service skills • Strong inter-personal and communication skills • Strong troubleshooting skills • Ability to explain and document procedures verbally and in writing • Demonstrated ability to act proactively • Demonstrated ability to prioritize and document tasks / activity • Demonstrated ability to enact improvements within IT environment / end-user experience • Experience working in a fast-paced support environment • Experience using ticketing tool to react to failures, requests and escalations • Experience with desktop imaging, inventory, and reporting tools • Strong familiarity and support experience with thin-clients technology • Strong understanding of support requirements related to Windows Desktop OS • OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques • Experience in Active Directory management • Experience in PowerShell Scripting preferred • Experience in SalesForce strongly preferred • Basic understanding of phone support (basic troubleshooting, setup) • Basic understanding of support requirements related to Windows Server OS • Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.) Education: Associate’s degree (or higher) or 2+ years detail oriented work experience Required License(s)/Certification(s): Valid, active driver’s license with a good driving record as defined by the Company’s current insurance provider.
2026-01-27T14:58:38Z

Desktop Support Analyst Job in Grand Rapids, MI | Robert Half