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2 results for Desktop Support Analyst in Walton Hills, OH

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process. Responsibilities:• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.
2026-04-29T00:00:00Z

Cybersecurity Analyst

Cleveland, OH
remote
Permanent / Full Time
120000 - 130000 USD / Yearly
We are looking for a skilled Cybersecurity Analyst to join our team in Cleveland, Ohio. In this role, you will play a critical part in shaping and implementing cybersecurity strategies to safeguard organizational systems and data. This position offers a dynamic work environment where collaboration with global and division teams is essential. Responsibilities:• Develop and execute components of the division's cybersecurity strategy in collaboration with global and division teams.• Investigate and resolve cybersecurity incidents by working closely with network, infrastructure, and security teams.• Coordinate and support annual security assessments and compliance activities, ensuring issues are tracked and gaps are addressed effectively.• Facilitate and oversee penetration testing and vulnerability scans, providing actionable solutions and guidance to infrastructure teams.• Monitor and address operational technology vulnerabilities in partnership with engineering teams to ensure system security.• Configure and manage security tools within Microsoft Azure and Office 365 environments.• Provide expertise in Cisco security products, including wireless and Meraki solutions.• Conduct research to stay updated on emerging threats and recommend proactive measures to enhance organizational security.• Collaborate with cross-functional teams to drive continuous improvement in cybersecurity practices.
2026-04-20T00:00:00Z