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145 results for Desktop Support Analyst jobs

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
26.6 - 30.8 USD / Hourly
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users
2026-04-14T00:00:00Z

Desktop Support Analyst

Memphis, TN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide application and user support for web-based platforms and digital service tools in Germantown, Tennessee. This Long-term Contract position focuses on maintaining reliable portal functionality, troubleshooting user-facing issues, and helping improve system performance through thoughtful analysis and testing. The ideal candidate brings a strong technical foundation, experience supporting business applications, and the ability to communicate clearly with both internal teams and external partners. Responsibilities: • Manage implementation and ongoing support for portal and web-based software, helping ensure systems are configured to meet business and user needs effectively. • Investigate and support automated data connections that supply information to customer-facing websites and online platforms. • Troubleshoot issues related to electronic payment workflows, user access, and account functionality across multiple portal environments. • Resolve service-related problems affecting online transactions, renewals, requests, and other digital community features. • Provide analysis and support for platform-specific issues, including third-party vendor integrations tied to resident-facing systems. • Share technical guidance and process knowledge with remote staff members and external contacts to support consistent issue resolution. • Participate in quality assurance efforts by identifying defects, documenting findings, and contributing recommendations for corrective action. • Create and execute tests for system updates, enhancements, and fixes, while recording results in a clear and organized manner. • Track support requests through help desk tools, maintain accurate case documentation, and follow established service procedures and standards.
2026-04-25T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Responsibilities: • Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization. • Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system. • Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure. • Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations. • Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery. • Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users. • Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks. • Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments. • Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants. • Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
2026-04-23T00:00:00Z

Desktop Support Analyst

Detroit, MI
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction. Responsibilities: • Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices. • Perform regular maintenance and updates on hardware and software systems to ensure optimal performance. • Document detailed steps and solutions for resolving user issues in the call tracking system. • Install and configure hardware and software for end-users as needed. • Manage inventory control and assist in transporting hardware between locations. • Stay informed about current trends and advancements in technology to enhance support services. • Deliver individual or group training sessions on computer hardware and software usage. • Participate in projects aimed at implementing new technologies and improving service delivery. • Escalate unresolved technical issues to higher support levels when necessary. • Handle additional responsibilities and tasks as assigned.
2026-04-24T00:00:00Z

Desktop Support Analyst

Green Bay, WI
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. This role is ONSITE IN GREEN BAY, WISCONSIN! This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key ResponsibilitiesProvide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)Diagnose and resolve hardware and software issues, implementing effective corrective solutionsParticipate in IT documentation and knowledge base updates to support team efficiencyAssist with system imaging, equipment deployment, and lifecycle managementSupport system changes, upgrades, and rollouts affecting end usersCollaborate with third-party IT vendors providing equipment and support servicesRespond promptly to system outages and service disruptions to minimize downtimePartner with team members to deliver consistent, high-quality IT support QualificationsBachelor’s degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experienceExperience with Microsoft operating systems, Active Directory, and domain environmentsHands-on experience with Windows OS and Microsoft 365 suiteStrong troubleshooting and problem-solving skills PreferredExperience supporting Apple devicesExposure to manufacturing or operational environments What We’re Looking ForStrong customer service mindset and communication skillsAbility to work onsite and collaborate directly with end usersOrganized and detail-oriented approach to documentation and processesWillingness to learn and grow within IT operations
2026-04-24T00:00:00Z

Desktop Support Analyst

Hazlehurst, GA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Hazlehurst, Georgia. In this long-term contract position, you will play a vital role in ensuring seamless operations by providing technical support and troubleshooting for hardware, software, and networking systems. This role offers an excellent opportunity to work in a dynamic environment while contributing to the success of our organization. Responsibilities: • Diagnose and resolve technical issues related to desktop hardware, software, and networking systems. • Manage and maintain Active Directory user accounts, group policies, and security permissions. • Provide support for Microsoft Office 365 applications, including Exchange Online, SharePoint, and Teams. • Perform hardware repairs and upgrades to ensure optimal functionality. • Collaborate with team members to develop solutions for complex technical problems. • Deliver clear and effective communication to end-users, assisting them with technical challenges. • Conduct system updates and maintain documentation for troubleshooting procedures. • Ensure compliance with IT security protocols and organizational standards. • Monitor and address performance issues across desktop systems. • Support the deployment of new technologies and systems within the organization.
2026-03-30T00:00:00Z

Desktop Support Analyst

Ankeny, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process. Responsibilities: • Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment. • Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events. • Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality. • Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities. • Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams. • Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise. • Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing. • Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently. • Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.
2026-04-23T00:00:00Z

Desktop Support Analyst

Olive Branch, MS
onsite
Temporary / Contract
30 - 32 USD / Hourly
Robert Half Talent Solutions is seeking an experienced IT Support Specialist to support our client in the manufacturing industry. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.The position follows an overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off, and requires dependability and responsiveness in a production-driven setting.Key Responsibilities<ul><li>Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations</li><li>Troubleshoot and maintain Zebra label printers and related peripherals</li><li>Perform system imaging, device deployments, and updates using SCCM and/or Intune</li><li>Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH</li><li>Administer Active Directory accounts, permissions, and group policies</li><li>Deliver Tier 1–2 technical support in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul>
2026-04-13T00:00:00Z

Desktop Support Technician

Valencia, CA
onsite
Temporary / Contract
23 - 28 USD / Hourly
We are seeking an on-site Desktop Support Technician to join our IT team and deliver exceptional end-user and desktop support across approximately 80 devices. This role will work directly in our IT quad alongside two Level 2 support technicians, helping manage early-stage PC lifecycle and providing hands-on troubleshooting for hardware and software issues. Key Responsibilities:<ul><li>Provide daily desktop and end-user support for internal staff, handling tasks such as password resets, Active Directory management, software installations, wireless connectivity, and IP phone resets.</li><li>Perform PC imaging and deployment, with a preference for experience using Autopilot and USMT for data transfers.</li><li>Troubleshoot computer hardware and software problems, collaborating with Level 2 team members for escalated concerns.</li><li>Manage ticket resolution using Freshservice (or similar ticketing systems) to ensure timely and accurate responses to support requests.</li><li>Assist in early-stage PC lifecycle management, including setup, imaging, and deployment for approximately 80 devices.</li><li>Support SCCM and/or Intune environments as needed during imaging and configuration tasks.</li></ul>
2026-04-10T00:00:00Z

Desktop Support Technician

Mount Bethel, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management. Responsibilities:• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.• Offer support for software issues, ensuring functionality and resolving technical challenges.• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.• Utilize Jira as a ticketing system for tracking and documenting all completed work.• Deliver consistent technical support to end users, addressing their computing needs effectively.
2026-04-07T00:00:00Z

Help Desk/Desktop Support Analyst

Dunwoody, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects. Responsibilities: • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments. • Manage software installations and ensure systems are updated and functioning efficiently. • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally. • Support onboarding processes for new hires, including system setup and user account creation. • Oversee IT inventory tracking, reporting on issued equipment and onsite assets. • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online. • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects. • Maintain confidentiality and ensure secure handling of company data. • Provide light travel support for onboarding and other IT-related needs. • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
2026-04-22T00:00:00Z

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a growing team in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, delivering excellent customer service, and supporting a Microsoft- and Citrix-based environment. The role will focus on day-to-day desktop and help desk support, user account administration, and troubleshooting across hardware, software, and access-related issues. You will work closely with IT leadership and local staff to maintain reliable technology services for the office. Responsibilities:• Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues.• Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience.• Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets.• Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues.• Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting.• Assist with printer and secure print support, as well as general peripheral setup for end users in the office.• Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources.• Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users. Responsibilities: • Provide first-line technical support to resolve issues related to hardware, software, and applications. • Manage service desk tickets, ensuring timely resolution and documentation of solutions. • Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications. • Administer Active Directory and Azure Active Directory accounts, including configurations and updates. • Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance. • Collaborate with team members to improve application functionality and system performance. • Conduct basic troubleshooting for network connectivity and SQL Server-related issues. • Assist with the deployment and configuration of new software applications and updates. • Maintain accurate records of technical support activities and provide reports to management. • Offer training and guidance to end users on system usage and best practices.
2026-04-18T00:00:00Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-04-21T00:00:00Z

Help Desk/Desktop Support Analyst

Fulton, MO
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams. Responsibilities:• Diagnose and resolve technical issues involving PCs, printers, and other office hardware.• Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.• Respond quickly and professionally to IT support requests, escalating complex problems when necessary.• Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.• Deliver outstanding customer service with clear and effective communication.• Manage and resolve service desk tickets efficiently to minimize downtime.• Conduct basic troubleshooting for Active Directory and Windows 10 environments.• Assist in familiarizing users with IT tools and systems to enhance their productivity.• Collaborate with team members to ensure consistent support across departments.
2026-04-16T00:00:00Z

Help Desk/Desktop Support Analyst

Middleton, WI
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities. Responsibilities: • Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues. • Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues. • Manage user accounts and permissions using Active Directory. • Address and resolve service desk tickets in an efficient and detail-oriented manner. • Deliver superior customer service by assisting end users with their IT needs and concerns. • Install, configure, and maintain computer hardware and peripherals. • Collaborate with team members to resolve complex technical challenges. • Document technical solutions and processes for future reference. • Support end users in navigating various systems and tools effectively. • Ensure all tasks are completed in compliance with company policies and IT standards.
2026-04-24T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Boston, Massachusetts. This opportunity is focused on hands-on workstation removal, equipment handling, and organized packing rather than traditional end-user technical support. The ideal candidate is comfortable working on-site, following instructions carefully, and helping complete a large-scale office equipment breakdown efficiently and safely. Responsibilities: • Dismantle approximately 90 workstation setups, including monitors and related hardware, in preparation for removal and packing. • Sort, group, and pack equipment in an orderly manner so items can be tracked and moved without confusion. • Relocate monitors, peripheral devices, and other computer components from work areas and basement storage spaces. • Handle equipment carefully during teardown and transport to help prevent damage or loss. • Follow site directions, schedule expectations, and workplace guidelines while completing assigned tasks on location. • Assist with general technician-style labor associated with office equipment breakdown and physical movement of hardware.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Memphis, TN
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results. Responsibilities:• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.• Track and document system performance, identifying common user concerns and trends that require additional training.• Reinforce training efforts by guiding end users in adopting new workflows and best practices.• Actively participate in daily meetings, huddles, and updates to align with project objectives.• Communicate effectively with users to minimize disruptions and maintain a positive work environment.• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.
2026-04-25T00:00:00Z

Help Desk/Desktop Support Analyst

Coffeyville, KS
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Coffeyville, Kansas. This Long-term Contract position will focus on resolving day-to-day desktop, application, printer, and connectivity issues while ensuring employees have reliable access to the tools they need. The ideal candidate is comfortable supporting Windows environments, Microsoft 365 applications, and common workplace hardware, and knows when to escalate more complex problems for advanced support. Responsibilities: • Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity. • Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations. • Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees. • Support staff onboarding, device refreshes, office relocations, and other equipment transition activities. • Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology. • Assist with user account support tasks such as password resets, access requests, and basic profile maintenance. • Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization. • Perform basic cabling and physical installation work related to workstations and connected devices. • Document incidents, resolutions, and service activity accurately within the ticketing or tracking system. • Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Los Angeles, California. In this role, you will play a critical part in providing technical assistance to both in-office and remote staff, ensuring smooth operations across hardware, software, and systems. This position is ideal for someone with a strong problem-solving mindset and the ability to thrive in a fast-paced, high-volume environment. Responsibilities: • Diagnose and resolve technical issues related to systems, software, and hardware. • Deliver hands-on support to employees, both in-person and remotely, addressing a variety of technical needs. • Perform hardware maintenance, including repairs, replacements, and upkeep of equipment such as printers and toner. • Reinstall and configure software while managing access to hardware and software licenses. • Administer user accounts by handling password resets, setting up new accounts, decommissioning users, and implementing policies. • Manage and resolve tickets in ServiceDesk Plus, collaborating closely with the managing engineer and maintaining accurate documentation. • Provide technical support for tools such as Outlook, Zoom, and other end-user applications. • Address and resolve hardware-related issues for desktops, laptops, and printers. • Adapt to periods of increased ticket volume while maintaining efficiency and service quality.
2026-04-20T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Dallas, Texas. In this role, you will provide hands-on IT support to end users, assist with office setup, and manage daily IT processes. This position offers the opportunity to contribute to technical projects and process improvements while collaborating with internal and external stakeholders. Responsibilities: • Provide direct IT support to end users, addressing hardware, software, and connectivity issues. • Assist with office setup and ensure all IT equipment is properly configured and operational. • Coordinate with external vendors to support IT needs and resolve service issues. • Manage and track service desk tickets, ensuring timely resolution and follow-up. • Troubleshoot basic networking issues, including connectivity and performance problems. • Support both PC and Mac environments, conducting installations, updates, and maintenance. • Collaborate with the Lead Engineer to improve IT processes and implement small technical projects. • Maintain and manage Microsoft 365 tools and ensure seamless user experiences. • Deliver excellent customer service across all levels of the organization, fostering positive relationships. • Occasionally provide after-hours or weekend IT assistance as needed.
2026-04-09T00:00:00Z

Help Desk/Desktop Support Analyst

Saco, ME
onsite
Temporary / Contract
0 - 0 USD / Yearly
Position Overview: This role is responsible for providing Tier II IT support and troubleshooting functions to ensure timely resolution of IT services that support essential business functions. The Service Desk Technician II is primarily responsible for monitoring and resolving escalated Service Desk incidents/ticketing requests, collaborating with vendors, maintaining inventory, and delivering user training to ensure optimal system performance for employees, contractors, and other staff members. Key Responsibilities: • Troubleshoots and resolves end user hardware, software and networking issues to ensure optimal performance. • Diagnoses and resolves Tier II performance issues on user systems. • Provides Tier II support for escalated issues from Tier I technicians Install, Configure, and Troubleshoot user systems (PC's, Laptops, Multifunction Printers, Tablets, Smartphones, Windows Operating Systems, and Software applications). • Works with outside consultants and vendors to resolve IT issues. • Installs, configures, and troubleshoots user systems (PC's, Laptops, Multifunction Printers, Tablets, Smartphones, Windows Operating Systems, and Software applications). • Remediates user systems to remove malware, spyware, viruses, etc. • Diagnoses and resolves basic network connectivity issues. • Supports migration projects through testing and deployment. • Participated in user onboarding and offboarding by assisting with setup of new user hardware and deploying end user devices, as well as managing equipment returns. • Provides user training in best practices for technology usage and security protocols as needed. • Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies. • Travels to remote sites as needed to provide on-site User Support. • Required to participate in standby or on-call rotation to meet deadlines or address emergencies as needed. • Performs other duties or special projects as required or assigned
2026-04-14T00:00:00Z

Help Desk/Desktop Support Analyst

Turtle Creek, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment. Responsibilities: • Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration. • Manage user accounts in Active Directory and Office 365, maintaining security and accessibility. • Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely. • Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges. • Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.
2026-04-21T00:00:00Z

Help Desk/Desktop Support Analyst

Wyandotte, MI
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Riverview, Michigan. In this Contract to permanent position, you will provide comprehensive technical support to end users, ensuring the smooth operation of computer systems, applications, and platforms. The ideal candidate will have a proactive approach to troubleshooting, strong communication skills, and a passion for delivering exceptional customer service. Responsibilities: • Provide technical support to end users by diagnosing and resolving hardware, software, and network issues. • Install, configure, and maintain workstations, peripheral devices, and network components. • Document and manage help desk tickets, ensuring timely resolution and accurate record-keeping. • Perform on-site analysis and resolution of IT issues, recommending and implementing effective solutions. • Apply software updates, patches, and upgrades as needed to maintain system functionality. • Support email systems, network connectivity, telecommunications, and peripheral equipment. • Assist with the deployment, monitoring, and maintenance of IT systems, including data backups and security standards. • Maintain an inventory of IT assets and ensure compliance with organizational IT policies. • Prepare and update documentation, following established operating procedures. • Participate in on-call rotations and work off-shift hours as required to meet project deadlines.
2026-04-16T00:00:00Z