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146 results for Desktop Support Analyst jobs

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-03T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-03T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary / Contract
25 - 29.5 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-06-02T00:00:00Z

Desktop Support Analyst

Alameda, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca. Responsibilities:• Provide technical support for Android devices, Apple products, and other hardware systems.• Manage Active Directory accounts and permissions to ensure secure access.• Configure and deploy EO/IR systems to meet operational requirements.• Perform database management tasks, including updates and maintenance.• Assist with hardware installations and configuration management processes.• Support software deployments and ensure compatibility across systems.• Deliver prompt and effective solutions to end-user concerns.• Document technical procedures and resolutions to maintain a knowledge base.• Collaborate with team members to improve system efficiency and reliability.
2026-05-20T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-06-05T00:00:00Z

Desktop Support Analyst

Irvine, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to join a manufacturing environment in Stow, Ohio on a contract assignment. This role will focus on hands-on desktop support, workstation updates, and end-user assistance to help complete a defined backlog of systems in a timely manner. The ideal candidate brings strong technical troubleshooting skills, experience with Windows environments, and the ability to coordinate effectively with site teams to keep hardware refresh and support activities moving forward. Responsibilities:• Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues.• Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements.• Manage a defined queue of devices requiring attention and complete system work within established project timelines.• Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates.• Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration.• Apply configuration standards and document completed work to maintain consistency across supported systems.• Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines.• Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads.
2026-06-03T00:00:00Z

Desktop Support Analyst

Columbus, OH
onsite
Temporary / Contract
20 - 28 USD / Hourly
We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment. The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise. Responsibilities Provide Tier 1 help desk and desktop support for end users Troubleshoot hardware, software, login, and connectivity issues Support Microsoft Windows 10/11 and Microsoft 365 environments Manage Active Directory user accounts, password resets, onboarding, and offboarding Support warehouse technology including Zebra printers, desktop printers, and scan guns Perform workstation setup, imaging, and hardware troubleshooting Document issues, resolutions, and support procedures Assist with desktop refreshes, upgrades, and other IT projects Required Skills Experience providing Tier 1 help desk or desktop support Basic troubleshooting skills in Windows environments Experience with Active Directory and Microsoft 365 Communication and customer support skills Ability to work independently and manage priorities Consistent attendance and punctuality Preferred Qualifications Experience supporting warehouse or manufacturing environments Familiarity with ConnectWise or similar ticketing systems Experience supporting Zebra printers, scanners, or warehouse hardware
2026-05-28T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-05-28T00:00:00Z

Desktop Support Analyst

San Antonio, TX
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day technology issues, supporting endpoint devices and user access, and helping maintain a secure, efficient workplace. The ideal candidate is comfortable balancing hands-on troubleshooting with documentation, coordination, and continuous improvement of support processes. Responsibilities: • Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution. • Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials. • Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments. • Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation. • Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards. • Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively. • Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints. • Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement. • Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks. • Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting.
2026-06-05T00:00:00Z

Desktop Support Analyst

Middleton, WI
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving day-to-day technology issues, and delivering responsive support that helps employees stay productive. The role offers a strong mix of desktop troubleshooting, device support, and direct interaction with internal teams in a fast-paced onsite setting. Responsibilities:• Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site.• Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly.• Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle.• Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing.• Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations.• Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up.• Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity.• Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience.
2026-06-02T00:00:00Z

Desktop Support Technician

Cooper City, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Microsoft Office 365, imaging and deploying PCs, and assisting with mobile device and endpoint management through Intune MDM. The ideal candidate is customer-focused, technically strong, and comfortable supporting users in a fast-paced business environment.Key Responsibilities<ul><li>Provide desktop support for Windows laptops, desktops, and related hardware</li><li>Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications</li><li>Image, configure, deploy, and refresh PCs for new hires and existing employees</li><li>Support user account setup, password resets, and access issues</li><li>Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management</li><li>Manage and support endpoint configurations, software installations, and patching</li><li>Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access</li><li>Document tickets, resolutions, and technical procedures in the service desk system</li><li>Provide timely in-person and remote support while delivering excellent customer service</li><li>Coordinate hardware inventory, asset tracking, and device lifecycle management</li><li>Escalate complex technical issues as needed to appropriate IT teams</li></ul>
2026-05-19T00:00:00Z

Desktop Support Technician

Austin, TX
onsite
Temporary to Hire
22 - 26 USD / Hourly
Desktop Support Technician Onsite | Austin, TX | 6-month Contract We are looking for an experienced and self-directed Desktop Support Technician to provide hands-on technical support in Austin, Texas. This contract opportunity is ideal for someone who enjoys being the primary onsite IT presence while working closely with a broader remote support team. The position requires strong troubleshooting ability, sound judgment, and a customer-focused approach when assisting employees, including senior leadership, in a detail-oriented office environment. Responsibilities:• Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office.• Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.• Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive.• Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives.• Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests.• Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations.• Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices.• Provide occasional assistance at other company locations if business needs require travel.• Maintain reliable support coverage in the office and help create a smooth technology experience for end users.• Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Hightstown, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in East Windsor, New Jersey. This Contract position supports a pharmaceutical environment and focuses on keeping desktop systems, laptops, and related technology running efficiently. The person in this role will handle device setup, user support, and day-to-day issue resolution while delivering responsive service across the organization. Responsibilities:• Provide front-line deskside and remote support for employees experiencing hardware, software, and operating system issues.• Prepare, configure, image, and deploy desktop and laptop equipment for new and existing users.• Diagnose and resolve common PC problems involving system performance, peripheral devices, and standard business applications.• Manage and update user accounts and access requests within Active Directory as needed for support activities.• Track, prioritize, and close service desk tickets while maintaining accurate records of work performed.• Install, configure, and support Microsoft Windows environments in alignment with user and business needs.• Coordinate equipment replacement or contract backfill coverage needs to ensure minimal disruption to end users.
2026-06-02T00:00:00Z

Help Desk/Desktop Support Analyst

Ames, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users. • Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion. • Support user account administration activities, including access updates and directory-related assistance within Active Directory. • Diagnose common hardware, software, and operating system problems using sound troubleshooting methods. • Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively. • Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication. • Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
2026-06-05T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-06-05T00:00:00Z

Help Desk/Desktop Support Analyst

Ada, MI
onsite
Temporary / Contract
27.55 - 31.9 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and connectivity issues while delivering a strong customer support experience. The role focuses on maintaining stable desktop operations, addressing service requests efficiently, and supporting users across Microsoft-based environments. Responsibilities: • Respond to incoming support requests and resolve desktop, laptop, and peripheral issues in a timely manner. • Troubleshoot problems related to Windows operating systems, user accounts, and common business applications. • Manage and update Active Directory records, including user access, password resets, and account support tasks. • Investigate network and VPN connectivity concerns and escalate more complex incidents when needed. • Install, configure, and maintain desktop hardware and standard workstation software for end users. • Track, document, and close service desk tickets with clear notes and accurate status updates. • Assist with routine server administration and support activities as directed by the technical team. • Provide hands-on and remote support to ensure employees can work effectively with minimal disruption.
2026-06-03T00:00:00Z

Help Desk/Desktop Support Analyst

Covington, KY
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly. Responsibilities:• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.• Support user account and access-related activities in environments that utilize Active Directory.• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed
2026-05-21T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

York, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a contract opportunity in Pennsylvania. This role supports day-to-day technology needs across the site by keeping end-user devices, productivity tools, and related hardware operating reliably. The position is ideal for someone who enjoys hands-on troubleshooting, clear communication with employees, and working across office and shop floor environments to resolve technical issues efficiently. Responsibilities: • Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards. • Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices. • Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up. • Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes. • Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms. • Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness. • Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided. • Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
65000 - 65000.01 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization. Responsibilities: • Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support. • Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably. • Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved. • Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance. • Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines. • Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed. • Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption. • Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes. • Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities. • Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.
2026-05-12T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff. Responsibilities: • Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner. • Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments. • Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance. • Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams. • Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs. • Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime. • Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools. • Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members. • Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.
2026-06-03T00:00:00Z

Help Desk/Desktop Support Analyst

Fulton, MO
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams. Responsibilities:• Diagnose and resolve technical issues involving PCs, printers, and other office hardware.• Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.• Respond quickly and professionally to IT support requests, escalating complex problems when necessary.• Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.• Deliver outstanding customer service with clear and effective communication.• Manage and resolve service desk tickets efficiently to minimize downtime.• Conduct basic troubleshooting for Active Directory and Windows 10 environments.• Assist in familiarizing users with IT tools and systems to enhance their productivity.• Collaborate with team members to ensure consistent support across departments.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are seeking a hands-on Technical Field Support detail oriented to help maintain and improve end-user technology across multiple locations. This role supports desktop environments, network infrastructure, and day-to-day technical operations while working closely with cross-functional teams. The position plays a key role in ensuring reliable, user-friendly technology in both field and corporate environments. Key Responsibilities Provide support for Windows-based laptops and desktops, including configuration, maintenance, and troubleshooting Administer Microsoft environments including Azure/Entra ID and Microsoft 365 (including SharePoint) Manage and support endpoint devices through mobile device management platforms (e.g., Intune, JAMF) Assist with scripting and automation efforts (PowerShell or similar) Deploy software and manage user access through remote tools and endpoint management systems Support network environments including routing, switching, wireless connectivity, and TCP/IP fundamentals Troubleshoot and maintain SD-WAN and network solutions (e.g., Meraki or similar technologies) Provide support for VOIP systems and video/security platforms Evaluate existing systems and workflows to identify improvement opportunities and potential risks Install, configure, and maintain hardware and software across multiple sites Participate in system upgrades, testing, and implementation of new technology solutions Provide end-user support, training, and issue resolution (including access and authentication support) Collaborate with internal teams to align technical solutions with business needs
2026-06-03T00:00:00Z

Help Desk/Desktop Support Analyst

Meridian, ID
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Meridian, Idaho. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving day-to-day IT issues, maintaining stable desktop environments, and delivering responsive service in a construction-focused setting. The right candidate will bring hands-on experience with Windows systems, user account support, and ticket-based troubleshooting while communicating clearly with employees at all levels. Responsibilities: • Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations • Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure • Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users • Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures • Diagnose common desktop and connectivity problems and escalate more complex issues when needed • Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality • Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support • Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations
2026-06-03T00:00:00Z