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4 results for Help Deskdesktop Support Analyst in Ladera Ranch, CA

Help Desk Support Specialist

Wilmington, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a Help Desk Support Specialist to provide first-line technical support for end users across a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, network, and user access issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with the ability to communicate effectively, prioritize requests, and support users in a collaborative workplace. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.</li><li>Utilize ServiceNow to manage, document, prioritize, and resolve incident and service requests.</li><li>Troubleshoot internet connectivity, network access, printing issues, IP address conflicts, and other common end-user technical problems.</li><li>Support Windows 11 environments, including user account setup, software installations, system configurations, and troubleshooting.</li><li>Administer and support Active Directory, including user provisioning, password resets, group membership management, and policy enforcement.</li><li>Assist users with Google Workspace and cloud-based Google technologies, including account management, collaboration tools, and user support.</li><li>Escalate complex technical issues when necessary while ensuring timely communication and resolution updates.</li><li>Document troubleshooting steps, resolutions, and support procedures.</li><li>Maintain a strong customer-service mindset when interacting with employees at all levels of the organization.</li></ul>
2026-09-12T00:00:00Z

IT Support Specialist

Wilmington, CA
onsite
Temporary / Contract
32 - 33 USD / Hourly
Robert Half is seeking a hands-on IT Support Technician to provide onsite support across multiple terminal locations. This role will support end users, desktop and laptop deployments, networking, hardware installations, printers, mobile devices, and day-to-day IT operations in a fast-paced environment where technology uptime directly supports business operations. This is an excellent opportunity for someone with experience supporting operational environments such as logistics, warehousing, manufacturing, transportation, maritime, or distribution organizations. <ul><li>Ability to effectively troubleshoot Windows workstation issues, including domain join failures, network share access issues, and endpoint deployment challenges. </li><li>Experience supporting Active Directory, user provisioning, permissions management, and access control. </li><li>Working knowledge of basic networking concepts including TCP/IP, DNS, DHCP, switches, VPNs, and Wi-Fi troubleshooting. </li><li>Experience connecting and deploying network-connected devices within enterprise environments. </li><li>Experience utilizing ITSM tools such as ServiceNow, including ticket management, incident resolution, documentation, escalation management, and knowledge base maintenance. </li><li>Exposure to virtualized environments such as VMware, Hyper-V, Citrix, Azure Virtual Desktop, or similar technologies. </li><li>Strong troubleshooting methodology with the ability to communicate technical concepts and resolution steps clearly to both technical and non-technical stakeholders.</li></ul>
2026-09-11T00:00:00Z

IT Support Technician II

Santa Ana, CA
onsite
Temporary / Contract
25 - 32 USD / Hourly
We are seeking a hands-on IT Support Technician to provide desktop support, device management, and service desk assistance across multiple locations. This role is ideal for someone who enjoys troubleshooting end-user issues, managing device deployments, and maintaining organized IT operations in a structured environment. Key Responsibilities<ul><li>Serve as the first point of contact for IT support requests, including ticket intake, troubleshooting, resolution, and escalation.</li><li>Configure, deploy, and support PCs, laptops, peripherals, and mobile devices.</li><li>Perform device imaging, setup, software installation, configuration, and data migrations.</li><li>Manage device enrollment and configuration through Microsoft Intune and Mobile Device Management (MDM) tools.</li><li>Support printer installations, driver management, troubleshooting, and vendor coordination.</li><li>Provide hardware, software, network, and connectivity support for end users.</li><li>Assist with employee onboarding, offboarding, and technology refresh projects.</li><li>Maintain accurate asset records, device assignments, and ticket documentation.</li><li>Organize IT inventory and perform periodic equipment audits and inventory counts.</li></ul>
2026-09-14T00:00:00Z

Identity & Access Management Analyst

San Diego, CA
onsite
Temporary / Contract
45.03 - 52.14 USD / Hourly
We are looking for an experienced Identity & Access Management Analyst to support a long-term contract opportunity within the insurance industry in San Diego, California. This role focuses on strengthening identity governance, improving access controls, and advancing secure authentication practices across cloud and enterprise environments. The ideal candidate will bring deep expertise in access lifecycle management, compliance-driven security operations, and modern identity platforms while working closely with technical and business teams to protect organizational assets. Responsibilities: • Shape and enhance the identity and access management program by developing effective governance practices, standards, and control measures. • Oversee user access throughout the full identity lifecycle, including new employee setup, role changes, internal transfers, and separation activities. • Create and refine role-based access structures that align permissions with business needs and least-privilege security expectations. • Coordinate recurring access reviews, entitlement certifications, and audit support activities to maintain regulatory and internal compliance. • Partner with application owners, security teams, and business stakeholders to define access models and resolve complex authorization issues. • Advance automation efforts for provisioning, deprovisioning, and access requests through APIs, scripting, and workflow-based solutions. • Support integrations across Microsoft Entra ID, Okta, and connected cloud, SaaS, and on-premises applications to improve identity services. • Contribute to privileged access controls, authentication enhancements such as SSO and MFA, and broader Zero Trust security initiatives. • Provide operational reporting, risk metrics, and technical guidance while mentoring team members and supporting IAM-related projects from planning through delivery.
2026-09-17T00:00:00Z