<p><strong>Description: </strong></p><p>End User Migration technicians perform endpoint device and user account migration activities related to transitioning users' devices (laptops, desktops, mobile phones/tablets) from one Microsoft-based environment (Active Directory + Office 365) to a different Microsoft environment (Entra, Intune, and Office 365). Each technician will perform activities such as: </p><ul><li>Intake of user devices - fill out forms with user information, device usage information</li><li>Device migration - Use provided tools (e.g. Quest ODM) and PowerShell scripts to execute cutover of devices and Office 365 apps between environments</li><li>Post-migration quality assurance - Review user device to verify that key software and services are working as expected after migration is completed</li><li>Post-migration support - Provide desktop / basic application support services to end users immediately after migration; identify and escalate complex or severe issues to migration team leadership</li></ul><p> </p><p><strong>Key Skills:</strong></p><ul><li>Experience providing desktop computing support services in a corporate environment </li><li>Strong attention to detail</li><li>Well-developed customer service skills </li><li>Familiarity with Microsoft Windows desktop operating systems and typical troubleshooting techniques for issues related to user login, Microsoft Office, basic productivity applications, network connectivity, and printers</li><li>Familiarity with Apple iOS device troubleshooting</li><li>Ability to work collaboratively in a team environment</li><li>Ability to maintain a professional demeanor and maintain productivity in an environment where end users may be frustrated by technical challenges related to migration activities</li><li>Familiarity with Quest ODM, Office 365, and Microsoft Intune a plus</li></ul><p><br></p>
