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245 results for Customer Service Representative jobs

Customer Service Representative

Beaver Dam, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Beaver Dam, Wisconsin. This Long-term Contract position focuses on delivering attentive service to callers, handling customer inquiries with professionalism, and ensuring accurate information is captured during each interaction. The ideal candidate will be comfortable working in a call center environment, managing a steady volume of inbound and outbound communication, and completing order-related tasks with care and efficiency. **ON SITE ONLY** Responsibilities:• Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.• Place outbound calls as needed to follow up on requests, provide updates, or confirm important information.• Enter customer orders and service details accurately while maintaining strong attention to detail.• Document conversations, outcomes, and key account information clearly in the appropriate system.• Resolve routine customer issues efficiently and escalate more complex matters to the appropriate team when necessary.• Deliver a positive customer experience by listening carefully, identifying needs, and providing clear solutions.• Manage call activity in a fast-paced environment while maintaining professionalism and service quality.
2026-06-04T00:00:00Z

Customer Service Representative

Beloit, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume customer interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering attentive service and maintaining organized records. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls with empathy and clear communication.• Assist individuals with questions, service requests, and general support needs in a call center environment.• Enter orders and update customer information accurately within internal systems.• Handle both inbound and outbound calls to provide follow-up, resolve concerns, and confirm details as needed.• Document customer interactions thoroughly to support service continuity and accurate recordkeeping.• Coordinate with internal team members to address issues efficiently and ensure timely resolution.• Maintain a consistent focus on service quality, responsiveness, and customer satisfaction.
2026-06-04T00:00:00Z

Customer Service Representative

Centennial, CO
onsite
Temporary / Contract
22 - 23 USD / Hourly
Customer Service Representative We are looking for a Contract Customer Service Representative to support customers in Centennial, Colorado with professionalism, patience, and strong communication skills. In this role, you will connect with customers by phone, document key details accurately, and help ensure service-related concerns are handled with care. This position is ideal for someone who can remain calm in challenging conversations, provide thoughtful assistance, and manage administrative tasks with close attention to detail. Responsibilities: • Contact customers through outbound calls and respond to incoming calls to discuss spring restoration needs and service-related questions. • Record accurate details from each conversation and update customer account information in the appropriate systems. • Transfer information between platforms carefully to maintain complete and reliable customer records. • Provide courteous support to customers experiencing property damage concerns and guide conversations toward helpful resolutions. • Use sound judgment and de-escalation skills when assisting customers who may be upset or frustrated. • Handle a mix of customer service and administrative duties while keeping documentation organized and current. • Become familiar with processes quickly during the initial training period and transition to working independently soon after onboarding.
2026-06-04T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers. Responsibilities:• Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system.• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner.• Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness.• Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders.• Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records.• Investigate and process freight claims involving damaged merchandise and follow through on required documentation.• Maintain organized digital and physical files for customer accounts, inventory information, and transactional records.• Respond to inbound calls and messages courteously, and provide current inventory information when requested.
2026-06-04T00:00:00Z

Customer Care Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We’re seeking a customer-focused Customer Care Representative to join a fast-paced, high-performing service team for a fully on site role in Middle River, Maryland 21220. This temporary-to-permanent opportunity is ideal for someone who enjoys helping others, thrives in a dynamic environment, and takes pride in delivering a high-quality experience with every interaction.In this role, you’ll serve as the first point of contact for customers—handling inquiries, documenting interactions, and partnering with internal teams to resolve issues efficiently and professionally. Key Responsibilities<ul><li>Manage a high volume of inbound customer calls with patience, professionalism, and a care-first mindset</li><li>Respond to inquiries by clearly explaining services, resolving concerns, and guiding customers toward effective solutions</li><li>Navigate multiple systems simultaneously to access account details and provide accurate, real-time support</li><li>Accurately document customer interactions and maintain up-to-date records in internal systems</li><li>Handle concerns with empathy and sound judgment to create a positive customer experience</li><li>Collaborate with internal teams to escalate and resolve more complex issues</li><li>Consistently meet or exceed performance metrics related to quality, productivity, and customer satisfaction</li><li>Stay current on company services, procedures, and relevant updates</li></ul>Why You’ll Love This Role<ul><li>Opportunity to transition into a permanent position</li><li>Engaging, fast-paced work environment</li><li>Supportive and collaborative team culture</li><li>Great opportunity to build and grow your customer care career</li></ul>
2026-06-03T00:00:00Z

Customer Service Rep

Eugene, OR
onsite
Temporary / Contract
18 - 23 USD / Hourly
Robert Half is currently seeking to hire a qualified and experienced Customer Service Representative to join our clients in the Eugene area. The successful candidate will be expected to maintain a high level of customer satisfaction by ensuring all inquiries, complaints and problems are resolved efficiently.Responsibilities will include:<ul><li>Responding promptly to customer inquiries in a polite and professional manner.</li><li>Handling and resolving customer complaints.</li><li>Processing orders, forms, applications, and requests.</li><li>Providing customers with product and service information.</li><li>Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken.</li><li>Monitoring customer service team and ensuring all policies and procedures are adhered to.</li><li>Developing and maintaining customer relationships and updating customer databases.</li><li>Performing any other duties as assigned by the management.</li></ul>
2026-05-21T00:00:00Z

Customer Service Rep

Ventura, CA
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Service Representative to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone who can manage customer inquiries, coordinate follow-up on new leads, and maintain accurate records in a fast-paced healthcare environment. The role requires strong communication skills, sound judgment when resolving issues, and a commitment to service quality and compliance. You will work closely with internal teams while building positive relationships with customers and contributing to departmental success. Responsibilities:• Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs.• Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner.• Maintain complete and accurate account documentation in designated systems while following corporate compliance and recordkeeping standards.• Respond to community voicemail and inbound customer inquiries with urgency, professionalism, and attention to detail.• Consistently meet or surpass established productivity and quality expectations in daily work.• Collaborate with leadership and team members to support department objectives through task completion, training participation, and operational support.• Build strong working relationships with customers and colleagues to encourage effective communication and dependable service.• Stay current on departmental policies, procedures, and job-related knowledge required to perform responsibilities effectively.• Follow workplace safety, cleanliness, and quality practices while remaining adaptable to changing scheduling or business demands.• Perform additional assignments as requested by department management to support ongoing business nee
2026-06-04T00:00:00Z

Customer Service Representatives

Snellville, GA
onsite
Temporary / Contract
17 - 23 USD / Hourly
About the RoleWe are seeking a friendly and dependable Customer Service Representative to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle primarily outbound and follow-up calls to existing leads, assisting customers, answering questions, and scheduling appointments for the sales team.This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment. Key Responsibilities<ul><li>Make outbound calls to a provided list of customers and prospects</li><li>Provide information, answer basic questions, and assist with customer needs</li><li>Schedule appointments and follow-ups for the sales team</li><li>Maintain a high level of professionalism and customer care on every interaction</li><li>Accurately document call details and updates in CRM systems</li><li>Follow established scripts and processes while personalizing the customer experience</li><li>Meet daily performance goals for call activity and scheduled appointments</li><li>Collaborate with internal teams to ensure smooth customer handoffs</li></ul>
2026-06-04T00:00:00Z

Customer Support Representative

Escondido, CA
onsite
Temporary / Contract
21 - 26 USD / Hourly
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience. Primary ResponsibilitiesCustomer Service & Administrative Support<ul><li>Respond to customer inquiries via phone and email</li><li>Process orders, account updates, and service requests</li><li>Coordinate communication between customers and internal departments</li><li>Maintain accurate customer records and documentation</li><li>Assist with tracking orders, shipments, and account information</li><li>Support issue resolution and customer follow-up activities</li></ul>Operational Coordination<ul><li>Assist with reporting and administrative tracking tasks</li><li>Maintain organized customer files and account documentation</li><li>Support internal teams with operational updates and communication</li></ul>
2026-05-22T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication. Responsibilities: • Respond to incoming customer calls and questions with professionalism, empathy, and accurate information. • Place outbound calls as needed to follow up on client requests, confirm details, and provide updates. • Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy. • Maintain organized records and prepare detailed reports to support customer service activities and team needs. • Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner. • Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks. • Coordinate with team members to resolve issues efficiently and ensure a positive customer experience. • Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.
2026-06-04T00:00:00Z

Client Services Representative

San Francisco, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team. In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.Responsibilities:• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies. • Process wire transfers securely and in accordance with regulatory requirements. • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions. • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services. • Build and maintain strong client relationships through proactive and personalized communication. • Guide new clients through the onboarding process to ensure a seamless and welcoming experience. • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries. • Partner with financial advisors to ensure client activities align with their financial strategies and goals. • Maintain accurate and current client records within Salesforce. • Follow up on pending client requests to ensure timely and complete resolutions. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn.
2026-05-28T00:00:00Z

Customer Relations Representative

San Diego, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Relations Representative to support a busy customer service team in San Diego, California. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping customers through time-sensitive situations. In this role, you will respond to inbound inquiries, document claim-related details with accuracy, and work closely with internal teams to ensure each issue is handled efficiently and professionally. Responsibilities: • Respond to incoming calls related to injury report intake and gather complete, accurate information for claim setup. • Enter customer and claim details into internal platforms with a strong focus on precision and timely processing. • Use attentive listening and thoughtful follow-up questions to understand concerns and provide effective support. • Route inquiries to the correct teams or elevate more complex matters when additional review or action is needed. • Partner with internal departments to help resolve service issues and improve the customer experience. • Build knowledge of company procedures, service standards, and compliance expectations to handle calls confidently. • Identify potential service delays or workflow concerns and communicate them to Customer Care leadership as appropriate. • Follow established policies, training guidance, supervisory direction, and applicable regulations in daily work.
2026-05-28T00:00:00Z

Customer Service Agent

New York, NY
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Spanish Speaking Customer Service Agent to support a mission-driven non-profit organization in New York, New York. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and providing dependable service across phone and email channels. The person in this role will handle registration-related questions, guide callers to the appropriate resources, and maintain accurate records while delivering a courteous and welcoming experience. Responsibilities:• Respond to incoming customer questions related to registrations, general services, and routine support needs.• Direct callers to the appropriate call center team or department when issues require additional assistance.• Provide timely and courteous support through phone and email while maintaining a positive customer experience.• Enter and update customer information accurately in internal records and tracking systems.• Assist with order entry, appointment scheduling, and other service-related administrative tasks as needed.• Document interactions clearly to ensure follow-up actions and customer requests are properly recorded.• Use Microsoft Office tools, including Word and Excel, to manage information and support daily customer service activities.
2026-06-04T00:00:00Z

Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
19.5 - 21 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Agent to join their team. This role is ideal for someone who enjoys helping others, resolving issues, and delivering a positive customer experience in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns and escalate issues when appropriate</li><li>Maintain accurate records of customer interactions and account updates</li><li>Provide information regarding products, services, orders, or accounts</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Support additional administrative and service-related tasks as needed</li></ul>
2026-05-28T00:00:00Z

Customer Service Reps

Miami, FL
remote
Temporary / Contract
16 - 20 USD / Hourly
Job Description - REMOTE - We are seeking a detail-oriented and customer-focused professional to support daily booking and reservation operations. This role is responsible for processing bookings accurately and efficiently across internal systems and related platforms while delivering a high level of service to guests and clients.Key Responsibilities:<ul><li>Perform daily production work related to processing bookings in internal systems and subordinate systems with a high degree of accuracy and quality.</li><li>Process reservations, revisions, cancellations, booking notes, and all other booking-related activities using the reservation system.</li><li>Apply company policies and procedures effectively to all bookings.</li><li>Deliver exceptional guest service across all communication channels in a professional, calm, and courteous manner.</li><li>Serve as the primary point of contact for service-related inquiries via phone, email, and website chat.</li><li>Support departmental revenue goals by identifying opportunities to upsell or add value to existing bookings.</li><li>Provide backup support for reservation sales calls during peak periods as directed by management.</li><li>Maintain strong knowledge of the company’s products and services.</li><li>Communicate issues, concerns, and recommended resolutions to the supervisor in a timely manner.</li><li>Assist guests and travel advisors with troubleshooting related to online account access and other external systems.</li><li>Follow all company policies, procedures, and service standards.</li><li>Perform additional duties as assigned by management.</li></ul>
2026-06-03T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-05-13T00:00:00Z

Customer Service Representative 2

Stuart, FL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a Customer Service Representative 2 to support order management activities for a Contract position based in Stuart, Florida. This role focuses on delivering responsive service, maintaining accurate order records, and coordinating with internal partners to keep customer requests moving efficiently. The ideal candidate brings experience in a manufacturing environment and is comfortable working within ERP platforms to manage orders, returns, and related service issues. Responsibilities:• Enter customer orders into ERP systems with close attention to accuracy, completeness, and required documentation.• Review incoming orders for discrepancies and resolve exceptions involving pricing, quantities, and other transaction details.• Track order progress from entry through fulfillment and provide timely updates on status, changes, and delivery-related concerns.• Address customer questions and service issues involving returns, exchanges, cancellations, credits, and purchase order revisions.• Maintain organized records for order confirmations, purchase orders, and other supporting documents tied to customer transactions.• Partner with sales, logistics, finance, and production teams to coordinate smooth processing and support on-time execution.• Escalate and follow through on complex order challenges to ensure prompt resolution and a positive customer experience.• Learn and utilize assigned order management systems, beginning with Syteline training and expanding to Oracle as needed.• Contribute to a team-focused environment by providing dependable service and consistent follow-up on open items.
2026-06-04T00:00:00Z

Customer Service Representative 2

Menomonee Falls, WI
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a contract Customer Service Representative 2 to support order management activities for a fast-paced team in Menomonee Falls, Wisconsin. This role focuses on delivering responsive customer support, maintaining accurate order records, and coordinating with internal partners to keep orders moving efficiently. The ideal candidate brings prior experience in manufacturing-based customer service or order management and is comfortable learning and working across ERP platforms. Responsibilities:• Process customer orders with a high degree of accuracy, ensuring all information is complete and properly entered into company systems.• Review incoming orders for discrepancies and resolve issues involving pricing, documentation, or order details before release.• Respond to customer questions and concerns related to order status, returns, exchanges, cancellations, and updates in a timely manner.• Maintain organized records for purchase orders, confirmations, revisions, credits, and other order-related documentation.• Monitor order activity from entry through fulfillment and provide clear status updates to customers and internal stakeholders.• Partner with sales, logistics, finance, and production teams to support smooth order flow and effective issue resolution.• Learn and use ERP tools, including initial training in Syteline followed by Oracle, to manage daily order processing tasks.• Contribute to a high-service team environment by communicating professionally and taking ownership of assigned work.
2026-06-02T00:00:00Z

Customer Service Representative 2

Lowell, MI
onsite
Temporary / Contract
14 - 16 USD / Hourly
We are looking for a detail-oriented Customer Service Representative 2 to support order management activities for a manufacturing-focused team. This is a Contract position that requires strong customer support skills, accuracy in order entry, and the ability to coordinate effectively with internal partners. The ideal candidate brings prior experience working with ERP platforms in a production or manufacturing environment and can manage customer requests, order changes, and issue resolution effectively. Responsibilities: • Enter customer orders into ERP systems with a high degree of accuracy and confirm that all order information is complete before processing. • Review incoming orders for discrepancies, resolve exceptions related to pricing or order details, and follow through to completion. • Respond to customer questions and concerns regarding order status, returns, exchanges, cancellations, and revisions in a timely manner. • Track orders throughout the fulfillment cycle and maintain up-to-date documentation for purchase orders, confirmations, and related records. • Coordinate with sales, logistics, finance, and other internal teams to support efficient order flow and consistent customer communication. • Monitor credits, cancellations, and order adjustments while ensuring updates are properly recorded in the system. • Provide attentive inbound customer support and help maintain a high standard of service across all interactions. • Learn and use assigned ERP tools, including initial training in Syteline followed by Oracle, to support daily order management tasks.
2026-06-04T00:00:00Z

Customer Exchange Representative

Brick, NJ
onsite
Permanent / Full Time
55000 - 75000 USD / Yearly
Benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li><li>paid holidays</li></ul>Responsibilities:<ul><li>Coordinate all phases of complex financial transactions from initiation through completion</li><li>Serve as the primary point of contact for clients, ensuring a high level of service and responsiveness throughout the process</li><li>Manage client accounts, including tracking timelines, overseeing fund transfers, and coordinating with third parties</li><li>Maintain accurate records and ensure all activities meet compliance and regulatory requirements</li></ul>
2026-05-12T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-06-02T00:00:00Z

Customer Service

Auburn, WA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Job Summary:We are seeking a reliable and customer-focused Customer Service Representative to join a team in Federal Way. This role serves as a key point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience across all interactions.Key Responsibilities:<ul><li>Respond to inbound calls, emails, and inquiries in a timely and professional manner</li><li>Assist customers with questions related to services, accounts, or requests</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Coordinate with internal teams to address and escalate concerns as needed</li><li>Maintain detailed records of customer interactions and follow-ups</li><li>Support additional administrative or clerical tasks as assigned</li></ul>
2026-05-22T00:00:00Z

Patient Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting. Responsibilities: • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations. • Welcome and assist patients throughout the registration process while confirming demographic and insurance information. • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed. • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner. • Maintain accurate records in scheduling and registration systems to support smooth daily operations. • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests. • Monitor appointment details closely to reduce errors and improve the overall patient access experience.
2026-06-03T00:00:00Z

Call Center Representative

Newark, DE
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are seeking a customer-focused and professional Call Center Representative to handle inbound and outbound calls, assist customers with questions or concerns, and provide accurate information about products, services, or accounts. The ideal candidate has strong communication skills, patience, and the ability to resolve issues efficiently while delivering excellent customer service. Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed</li><li>Resolve customer issues, complaints, and requests with accuracy and empathy</li><li>Provide information about products, services, billing, orders, or account status</li><li>Document customer interactions, transactions, and resolutions in the appropriate system</li><li>Escalate complex issues to supervisors or other departments when necessary</li><li>Meet performance goals related to call quality, productivity, attendance, and customer satisfaction</li><li>Maintain up-to-date knowledge of company policies, procedures, and offerings</li><li>Support customers through multiple communication channels, such as phone, email, or chat, if required</li><li>Follow compliance, privacy, and confidentiality standards in all customer interactions</li></ul>
2026-05-18T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality. Responsibilities: • Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences. • Provide timely feedback and coaching to improve team performance in sales and service. • Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions. • Partner with leadership to identify key training areas and implement improvement strategies. • Analyze performance metrics and trends, delivering actionable insights to management. • Cultivate a positive team environment that encourages growth and motivation. • Ensure adherence to organizational standards and customer service best practices. • Stay updated on industry trends and apply them to enhance training processes. • Collaborate with cross-functional teams to optimize customer service operations.
2026-06-04T00:00:00Z

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