<p>We are looking for a dedicated Customer Service Representative to join our team in Mooresville, North Carolina. This is a short-term contract position ideal for individuals who excel at providing exceptional support and maintaining a detail-oriented approach in a fast-paced environment. The role requires interaction with customers, handling administrative duties, and managing various tasks to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage incoming calls on a multi-line phone system, ensuring prompt and courteous communication.</p><p>• Organize and maintain files for efficient record-keeping and retrieval.</p><p>• Process and enter orders accurately into the system while adhering to company protocols.</p><p>• Provide assistance to customers with inquiries, resolving issues in a timely and detail-oriented manner.</p><p>• Collaborate with team members to ensure seamless workflow and customer satisfaction.</p><p>• Uphold company standards by wearing the provided uniform shirt and adhering to dress code policies.</p><p>• Maintain a clean and organized workspace to support efficiency.</p><p>• Assist with other administrative tasks as needed to support daily operations.</p><p>• Communicate effectively with both customers and internal teams to relay important information.</p>
<p>• Tackle client issues, questions, and escalations with a focus on delivering a positive experience, ensuring concerns are addressed and appropriate follow‑up is completed.</p><p>• Support clients in managing their accounts by walking them through procedures, platform functions, and service‑related inquiries.</p><p>• Record all client interactions, requests, and outcomes in the CRM system with precision to maintain accurate records and support internal reporting.</p><p>• Collaborate with cross‑functional departments such as operations, finance, and compliance to troubleshoot client challenges and maintain smooth service delivery.</p><p>• Uphold organizational expectations for professionalism, accuracy, and regulatory adherence in every client interaction.</p><p>• Engage in ongoing training to stay informed about product updates, internal policies, and industry standards to enhance service quality.</p><p>• Maintain full adherence to HIPAA requirements and internal privacy protocols.</p>
We are looking for a detail-oriented Customer Service Representative to join a non-profit organization in Denver, Colorado. In this long-term contract position, you will play a key role in supporting study operations by handling both hands-on tasks and data review responsibilities. This is an excellent opportunity for professionals passionate about customer service and keen on contributing to meaningful projects.<br><br>Responsibilities:<br>• Assemble, package, and prepare study sample and memorial kits for shipment with precision.<br>• Manage inventory of study supplies by maintaining an organized workspace and accurate records.<br>• Review veterinary medical records to ensure completeness and extract relevant data for documentation purposes.<br>• Perform hands-on tasks while meeting deadlines and adhering to study protocols.<br>• Maintain confidentiality and comply with data protection standards throughout all processes.<br>• Collaborate with team members to support smooth and efficient study operations.<br>• Balance multiple responsibilities independently, including data review and manual tasks.
We are looking for a dedicated Customer Service Representative to join our team in Struthers, Ohio. This long-term contract position is ideal for someone with a background in manufacturing, metals, or industrial sales who thrives in a dynamic environment. In this role, you will be responsible for handling customer inquiries, managing orders, and ensuring smooth communication between clients and internal teams.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding aluminum extrusion products.<br>• Process orders efficiently while ensuring all customer requirements are met.<br>• Address customer concerns and resolve issues to maintain high satisfaction levels.<br>• Collaborate with internal teams to coordinate and fulfill customer needs.<br>• Enforce company policies and labor agreements consistently.<br>• Adapt to shifting priorities and manage tasks effectively.<br>• Maintain positive and attentive interactions with customers and colleagues.<br>• Utilize Microsoft Office Suite and customer relationship management software to organize and track customer data.<br>• Apply problem-solving skills to identify and resolve challenges in a timely manner.<br>• Stay informed about manufacturing processes and technical terminology relevant to the aluminum extrusion industry.
<ul><li>Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Process orders, forms, applications, and requests accurately</li><li>Resolve customer issues by clarifying the complaint, determining the cause, and proposing solutions</li><li>Maintain records of customer interactions, transactions, comments, and complaints</li><li>Escalate complex or unresolved issues to the appropriate department for further resolution</li><li>Follow communication procedures, guidelines, and policies set by our company</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid, and complete information using available resources</li><li>Meet personal and team customer service goals and performance metrics</li></ul><p><br></p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience. As a Customer Service Representative on a contract to permanent basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction. What You’ll Do Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships. Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership. Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service. What We’re Looking For Sales Savvy: Strong communication and relationship-building skills with a passion for helping people. Goal-Oriented: Motivated by targets and thrives in a fast-paced environment. Tech-Comfortable: Experience with CRM systems and digital communication tools. Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services Why Join Us? Growth Potential: Contract-to-permanent with clear pathways for advancement to loan officer (we will sponsor loan officer certifications). Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off! Supportive Culture: Work with a team that values integrity, collaboration, and innovation. Impactful Work: Help clients achieve one of life’s biggest milestones homeownership. Competitive Compensation: Base pay plus performance incentives once hired on.
<p>We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. You will play a key role in ensuring smooth communication with clients, processing orders efficiently, and maintaining high standards of service. This position is ideal for someone who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries promptly and professionally, ensuring their needs are met with clarity and efficiency.</p><p>• Process and manage incoming orders, ensuring accuracy and timely entry into the system.</p><p>• Prepare and provide detailed quotes to clients, addressing any questions or concerns regarding pricing or specifications.</p><p>• Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise.</p><p>• Maintain accurate records of customer interactions and transactions for reference and reporting purposes.</p><p>• Monitor order progress and communicate updates to clients as needed.</p><p>• Identify opportunities to improve customer service processes and contribute to enhancing overall client satisfaction.</p><p>• Handle complaints or concerns with empathy and professionalism, aiming to find effective resolutions.</p><p>• Stay informed about company products and services to offer accurate guidance and support.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Wayne, Pennsylvania. In this long-term contract role, you will be responsible for delivering exceptional service to clients, handling inquiries, and managing customer accounts efficiently. This position offers an opportunity to contribute to a dynamic manufacturing environment while building strong relationships.<br><br>Responsibilities:<br>• Respond promptly to inbound customer calls and provide accurate information regarding services and products.<br>• Process payments efficiently while ensuring compliance with company policies and procedures.<br>• Maintain and update customer accounts, ensuring all financial records and details are accurate.<br>• Assist customers with billing inquiries, resolving issues in a timely and thorough manner.<br>• Collaborate with team members to ensure seamless operations and effective communication.<br>• Utilize Microsoft Office Suite and other tools to manage documentation and customer data.<br>• Address customer concerns regarding insurance, tax, and payoff-related queries.<br>• Scan and organize documents for submission to ensure proper record-keeping.<br>• Partner with vendors and other departments to resolve customer issues and inquiries.<br>• Deliver outstanding written and verbal communication to enhance customer satisfaction.
<p><strong>Robert Half Permanent Placement</strong> is partnering with a great company in <strong>Buffalo, NY</strong> on their search for a<strong> Sales Support Representative</strong> to join their thriving business. This is an <strong>in-office</strong> role with a starting salary of <strong>$50K - $60K </strong>plus commission structure and includes a full benefits package<strong>. </strong>The ideal candidate will bring a salesmanship mindset side by side with operational excellence.</p><p><br></p><p><strong>Responsibilities include but not limited to:</strong></p><p><strong> </strong></p><ul><li>Manage and grow a defined portfolio of institutional customer accounts, building strong, long-term relationships through proactive communication and trusted service</li><li>Serve as the primary point of contact for assigned customers, handling inquiries, resolving issues, and ensuring a consistently high-quality customer experience</li><li>Enter and manage inbound customer orders and outbound invoices with a high degree of accuracy through email, phone, fax, and customer portals</li><li>Proactively conduct outbound outreach to maintain engagement, promote new products, identify changing customer needs, and strengthen account relationships</li><li>Resolve order discrepancies, returns, and errors efficiently while maintaining customer satisfaction and confidence</li><li>Develop in-depth knowledge of the company’s product portfolio to confidently recommend solutions tailored to customer needs</li><li>Navigate and support varying state agency and institutional purchasing structures, requirements, and processes</li><li>Collaborate with internal teams to ensure timely order fulfillment, accurate documentation, and continuous service improvement</li></ul><p><br></p>
<p>A growing organization in Pauma Valley is looking for a dependable and service-oriented <strong>Customer Care Representative</strong> to support daily operations and assist customers with questions, requests, and issue resolution. This role is perfect for someone who thrives in a collaborative environment and enjoys being a reliable resource for both customers and internal teams.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Respond to customer inquiries via phone and email with professionalism and empathy</li><li>Resolve service concerns by gathering information and coordinating solutions</li><li>Enter and update customer data accurately in internal systems</li><li>Assist with order processing, service requests, and general account support</li><li>Follow established procedures while identifying opportunities to improve the customer experience</li><li>Work closely with operations and administrative teams to ensure smooth service delivery</li></ul>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.<br>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.<br>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.<br>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.<br>• Offer payment plan options and address billing inquiries with precision and care.<br>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.<br>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.<br>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.<br>• Collaborate with team members to ensure a supportive and organized patient access experience.
<p>Robert Half is seeking a Customer Service Representative! We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! The Customer Service Representative is a Contract to Hire opportunity with an onsite M-F: 8:00 am - 4:30 pm schedule. </p><p> </p><p><u>Key responsibilities of the Customer Service Representative:</u></p><p>- Handles inbound calls and emails</p><p>- Processes orders/order entry</p><p>- Enters orders accurately and notifies customer of expected delivery date</p><p>- Responds to emails to ensure customer is satisfied with request / resolution</p><p>- Notifies customer if there will be any delay for order</p><p>- Reaches out to suppliers to resolve tracking discrepancies or other problem resolution</p><p>- Provides customer with shipping and status information</p><p> </p><p>Please apply today for immediate consideration!</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position offers the opportunity to provide exceptional support to clients while managing disability-related inquiries and documentation. If you excel in multitasking, have a personable approach, and are skilled in basic Microsoft tools, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Handle the processing of disability payments for clients on sick leave.</p><p>• Communicate with doctors and employers to confirm return-to-work status.</p><p>• Manage intake calls to distribute paperwork related to leave requests.</p><p>• Make occasional follow-up calls to medical professionals as needed.</p><p>• Provide excellent customer service through phone and email correspondence.</p><p>• Ensure accurate data entry and record-keeping using internal systems.</p><p>• Utilize Microsoft Excel for basic tracking and reporting tasks.</p><p>• Collaborate with team members to address client needs and resolve issues.</p><p>• Maintain organized documentation of communications and transactions.</p><p>• Uphold professionalism and empathy in all client interactions.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound member calls, providing clear and empathetic support.</p><p>• Record detailed notes and input accurate information into the organization's database systems.</p><p>• Educate members on policies, procedures, and next steps to ensure clarity and satisfaction.</p><p>• Provide recommendations on best practices and required documentation based on individual member inquiries.</p><p>• Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently.</p><p>• Collaborate with team members to address complex member concerns and provide resolutions.</p><p>• Uphold strict attendance and professionalism standards to maintain excellent service delivery.</p><p>• Communicate effectively with Spanish-speaking members when required, ensuring their needs are met.</p><p>• Ensure compliance with organizational policies and procedures during all interactions.</p><p>• Handle additional assigned duties to support the overall operations of the customer service team.</p>
<p><strong>Key Responsibilities</strong> </p><ul><li>Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </li><li>Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </li><li>Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </li><li>Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </li><li>Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </li></ul><p> </p><p><strong>Required Qualifications</strong> </p><ul><li>Education: High school or GED </li><li>0-to-1-year relevant experience required </li><li>Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience </li><li>Excellent customer service skills </li><li>Strong written and verbal communication skills </li><li>High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls </li><li>Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner </li><li>Ability to navigate multiple systems and resources on a phone call with ease </li><li>Demonstrated ability managing multiple priorities in a fast-paced environment </li><li>Demonstrated skill troubleshooting, identifying, and resolving root cause issues </li><li>Home access to high-speed internet with speeds sufficient to support the responsibilities of the role </li></ul>
<p>Our client, a well-established company in San Diego, CA is seeking a personable and detail-oriented Client Services Representative to join their team. This position plays a critical role in delivering outstanding customer service and supporting business operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for clients, addressing inquiries via phone, email, and in person.</li><li>Maintain accurate client records and documentation, ensuring confidentiality and compliance.</li><li>Coordinate client appointments, meetings, and follow-up communications.</li><li>Resolve client issues or concerns promptly and professionally, escalating complex matters as needed.</li><li>Support account management and assist with onboarding new clients.</li><li>Collaborate with internal teams to provide seamless service and resolve any process gaps.</li></ul>
Join a supportive, fast‑paced team dedicated to helping homeowners navigate their mortgage questions and stay on track with their accounts. In this advisory‑focused role, you’ll guide customers through solutions, answer questions, and provide clear, compassionate support. <br> What You’ll Do Deliver exceptional, positive customer service on every call Reach out to homeowners to understand their situation and provide guidance on available payment options Assist with inbound questions including escrow, website navigation, payoffs, and general account support Help customers process payments and connect eligible homeowners with refinance opportunities Participate in ongoing onsite training to stay current on mortgage policies and best practices Work toward team performance goals while maintaining high customer satisfaction
We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring patients receive essential medical equipment by providing exceptional support to clients and partners. This is a Contract to permanent position within the healthcare industry, offering a meaningful opportunity to contribute to patients' health and quality of life.<br><br>Responsibilities:<br>• Accurately process up to 15 medical equipment orders daily using our software system.<br>• Handle approximately 40 inbound calls per day, addressing inquiries and resolving issues efficiently.<br>• Provide detailed information about the product catalog to assist clients and partners effectively.<br>• Ensure timely entry of orders to guarantee patients receive necessary medical equipment promptly.<br>• Offer exceptional customer service to clients, addressing concerns related to billing, insurance, and product availability.<br>• Collaborate with team members to maintain high standards of accuracy and timeliness.<br>• Stay informed about durable medical equipment (DME) to offer knowledgeable assistance.<br>• Troubleshoot and resolve order-related issues to ensure seamless operations.<br>• Maintain compliance with healthcare regulations and company policies during all interactions.
<p>We are looking for a dedicated Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.</p><p><strong>Key Responsibilities</strong></p><ul><li>Create surgical case files using a proprietary case management system.</li><li>Review CT scans for conformity with Mako Surgical protocol.</li><li>Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery.</li><li>Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models.</li><li>Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning.</li><li>Upload completed pre-plans to field-based personnel.</li><li>Document all activities according to prescribed methods and procedures.</li><li>Follow work instructions with precision to deliver consistent, high-quality output.</li></ul>
<p>We are looking for a motivated Customer Service Representative to join our team in New Orleans, Louisiana. This short-term contract to permanent position is an excellent opportunity to contribute to a dynamic environment within the Real Estate & Property industry. The role requires strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming and outgoing mail with accuracy and efficiency, including scanning, sorting, and verifying critical items for monthly reporting.</p><p>• Deliver inter-office mail, certified mail, and express packages while ensuring confidentiality and obtaining necessary signatures.</p><p>• Maintain organization within the mail services area by properly storing items and keeping the workspace tidy at the end of each day.</p><p>• Utilize Outlook and other tools to research and resolve issues with unidentified mail.</p><p>• Operate courier service systems and handle parcels using equipment such as postage machines and mini-iPads.</p><p>• Monitor and expand mail service capabilities under the guidance of supervisors and lead clerks.</p><p>• Follow company safety protocols to maintain a secure working environment.</p><p>• Collaborate with team members to meet project deadlines and ensure timely completion of departmental tasks.</p><p>• Support conference room setups by arranging furniture, connecting power cables, and maintaining necessary supplies.</p><p>• Sort, prepare, and mail payroll documents as required.</p>
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. This position is an excellent opportunity to engage in a dynamic environment within the manufacturing industry. You will play a key role in ensuring customer satisfaction by managing orders, returns, and inquiries with professionalism and efficiency. This is a Contract position, offering the potential for long-term career growth.<br><br>Responsibilities:<br>• Accurately input customer orders and handle return authorizations with attention to detail.<br>• Process warranty returns and ensure timely resolutions for customer concerns.<br>• Maintain organized records of pick tickets and other relevant documents.<br>• Address customer complaints and escalate complex issues to the Customer Service Manager.<br>• Stay informed on product lines, market trends, and events involving sponsored players.<br>• Deliver consistent attendance and reliability in day-to-day operations.<br>• Collaborate with team members and management on additional tasks as needed.
<p>We are looking for a dedicated Customer Service Representative to join our team in Harahan, Louisiana. This short-term contract to permanent position offers an opportunity to provide outstanding support, ensuring customer satisfaction and efficient problem resolution. If you excel in communication and have a knack for administrative tools, this role could be a great fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries, ensuring thorough and accurate information is provided.</p><p>• Address and resolve customer complaints or issues in a detail-oriented and timely manner.</p><p>• Maintain detailed records of customer interactions, transactions, and feedback.</p><p>• Utilize Microsoft Word and Excel to create reports, track data, and organize essential documentation.</p><p>• Collaborate with team members to improve service processes and enhance customer experience.</p><p>• Stay informed about company products, services, and policies to provide accurate guidance.</p><p>• Follow up with customers to ensure satisfactory resolution of their concerns.</p><p>• Identify opportunities to upsell or recommend additional services based on customer needs.</p><p>• Manage multiple tasks efficiently while maintaining a high level of accuracy.</p><p>• Communicate effectively with internal departments to address customer-related challenges.</p>
<p>Are you passionate about creating exceptional customer experiences? We are searching for a dedicated Member Service Representative to join our growing team in South Burlington, Vermont. This is a long-term contract position, perfect for individuals who thrive in fast-paced, dynamic environments and take pride in providing outstanding service.</p><p>As part of our organization within the transportation equipment manufacturing industry, your skills and attention to detail will play a key role in our ongoing success. We offer a competitive compensation package, attainable incentives, and defined paths for career advancement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt, courteous, and solution-oriented support to our customers, skillfully managing inquiries and resolving concerns.</li><li>Accurately process payments, returns, and part orders, and offer technical troubleshooting assistance as needed.</li><li>Educate customers about extended warranty and maintenance services, proactively recommending and upselling offerings to meet their needs.</li><li>Collaborate with team members to foster clear communication and deliver a superior customer experience across every touchpoint.</li><li>Utilize call center technology to efficiently manage customer interactions and track key activities.</li><li>Maintain thorough and accurate records of all customer communications and transactions.</li><li>Participate in ongoing training sessions to expand your product knowledge and enhance service skills.</li><li>Support remote customers, providing guidance and troubleshooting to resolve technical challenges.</li><li>Uphold company policies with a high level of attention to detail and professionalism.</li><li>Consistently strive to exceed customer expectations and contribute to overall team success.</li></ul><p><strong>Compensation and Incentives:</strong></p><ul><li>Starting pay: $17.50/hr</li><li>Increase to $18.75/hr after 6 months</li><li>Increase to $20.25/hr after 9 months</li><li>Commission bonuses and sales incentive goals in addition to base pay; typical commissions range from $2–$4 per hour</li></ul><p>Bring your customer-centric mindset to our team and be a part of shaping our standard for quality service. Apply today to make a meaningful impact!</p>
