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238 results for Customer Service Representative jobs

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-07-10T00:00:00Z

Customer Service Representative (Bilingual)

Pittsburgh, PA
remote
Temporary to Hire
16 - 18 USD / Hourly
Our client in Pittsburgh is seeking English speaking and bilingual (Spanish) Customer Service Representatives for a contract to hire opportunity. Candidates must reside within a 2 hour radius of Pittsburgh and be available to attend an in-person, Day 1 training and equipment pickup in Cranberry Township on September 15. After Day 1, the role is fully remote. Customer Service Representative (English & Bilingual English/Spanish) – Contract to HireLocation: Remote after Day 1 (Training onsite Cranberry)Residency Requirement: Must reside within 2 hours of PittsburghPay:<ul><li>English-speaking: $16/hour</li><li>Bilingual Spanish: $18/hour</li></ul> Training & Schedule:• Training: Monday–Friday, 8:15 AM–4:45 PM (first ~3 weeks)• Permanent Shift: Between 9:30 AM–6:00 PM, Monday–Friday Job Responsibilities:This role supports community-based assistance programs by handling customer inquiries, completing applications, and guiding individuals through program processes. Representatives must demonstrate professionalism, empathy, and strong communication skills. Core Duties:• Clock in/out daily using provided timekeeping systems.• Maintain regular attendance and adhere to all program policies and procedures.• Understand and navigate call center phone and computer systems effectively.• Complete customer applications over the phone and determine eligibility for relevant programs.• Follow established workflow processes using program software systems.• Handle customer questions, resolve issues, and provide information about program participation.• Manage challenging or emotional conversations using de escalation techniques.• Access and update customer accounts within the client’s internal systems.• Provide guidance on application steps for energy assistance programs (e.g., state run LIHEAP).• Support recertification for ongoing customer assistance programs.• Review and verify income documentation and other required materials.• Assist with additional utility assistance programs as business needs arise.• Utilize knowledge bases and internal procedures to complete daily tasks accurately.• Review and acknowledge metrics, QA notes, and coaching feedback promptly.• Regularly check email, chat tools (e.g., Teams), and internal communications.• Meet monthly performance metrics and expectations for Contact Center Specialists.
2026-08-07T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a customer-focused team member to support a Financial Services team. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards. Responsibilities: • Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs. • Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions. • Explain available banking products and services clearly so customers can make informed decisions. • Record details of customer conversations and resolutions accurately in internal systems. • Work closely with colleagues to maintain a consistent and positive experience across customer interactions. • Identify appropriate banking options by reviewing customer needs and recommending suitable solutions. • Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards. • Stay informed on current banking offerings, service procedures, and support guidelines. • Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours.
2026-07-30T00:00:00Z

Customer Service

Buford, GA
onsite
Temporary / Contract
18 - 23 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Service Representative to support our call center and order processing operations. This role is responsible for handling inbound customer inquiries, processing orders accurately, resolving issues, and providing exceptional service throughout the customer experience. The ideal candidate thrives in a fast-paced environment, communicates professionally, and can manage multiple priorities while maintaining accuracy and efficiency.
2026-07-24T00:00:00Z

Customer Service

Findlay, OH
onsite
Temporary / Contract
18 - 23 USD / Hourly
Our client in the Findlay area is seeking a friendly, detail-oriented Customer Service Representative to join their team on a contract-to-hire basis. This position is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment.
2026-07-30T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T00:00:00Z

Patient Service Representative

Blue Bell, PA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support patients and care teams through responsive, accurate service in a fast-paced healthcare environment. This is a contract position based in the Greater Philadelphia Region with remote work available after the initial on-site orientation and equipment pickup. The ideal Patient Service Representative candidate brings prior experience in appointment coordination, comfort working within a medical setting, and confidence using Epic to manage patient-related tasks. Here’s how you’ll contribute each day: • Coordinate patient appointments and adjust schedules as needed while maintaining accuracy and efficiency.• Respond to incoming patient inquiries with professionalism, providing clear information and timely follow-up.• Use Epic and related systems to update records, review appointment details, and document interactions.• Verify key patient information and help ensure administrative data is complete and current.• Support clinical offices or hospital-based teams by handling service requests in alignment with healthcare workflows.• Manage assigned shifts with flexibility, including weekday schedules and occasional weekend coverage.• Attend initial on-site orientation and complete equipment pickup before transitioning to remote work.• Escalate complex patient concerns or scheduling issues to the appropriate team members when needed.
2026-07-29T00:00:00Z

Patient Service Representative

Dover, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy onsite healthcare office in Dover, Delaware. This contract opportunity is ideal for someone who enjoys helping patients, adapts quickly to new systems, and takes initiative in a fast-paced setting. The person in this role will serve as a key point of contact for patients while keeping front-office operations organized, attentive to detail, and efficient. Responsibilities:• Welcome patients in a courteous and attentive manner, creating a positive experience from arrival through check-in.• Coordinate appointment scheduling and calendar updates while helping patients with changes, confirmations, and follow-up visits.• Complete patient registration and maintain accurate demographic, insurance, and visit information within office systems.• Answer incoming calls promptly, respond to routine service questions, and direct more complex concerns to the appropriate staff members.• Support daily front-desk operations by managing paperwork, preparing visit-related documentation, and keeping records organized.• Communicate clearly with patients regarding office procedures, appointment expectations, and general service information.• Work closely with the onsite manager and team members to keep patient flow smooth throughout the day.• Use office technology confidently and learn internal processes quickly to contribute effectively with minimal supervision.
2026-07-28T00:00:00Z

Patient Service Representative

Princeton, NJ
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Princeton, NJ. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while managing front-desk operations with accuracy and care. In this role, you will coordinate appointments, confirm patient information, and help patients understand registration and payment expectations in a fast-paced clinical setting. Responsibilities:• Welcome patients and visitors warmly, respond to front-desk questions, and alert appropriate staff when scheduled guests arrive.• Guide patients and visitors to the proper reception or waiting areas while maintaining a detail-oriented and courteous office environment.• Manage appointment bookings, changes, and cancellations by following office scheduling practices and maintaining calendar accuracy.• Review and update patient demographic details and insurance records, ensuring information is entered correctly in the electronic medical record system.• Confirm insurance coverage and registration details before visits to help support smooth patient intake and service delivery.• Communicate copays, balances, and other out-of-pocket obligations clearly to patients or responsible parties and collect payments when required.• Provide helpful assistance to patients during the check-in process and address routine service-related concerns with care.• Support front-office workflow by handling visitor interactions appropriately, including screening non-patient solicitors when necessary.
2026-08-08T00:00:00Z

Patient Service Representative

Raeford, NC
onsite
Temporary / Contract
14 - 17 USD / Hourly
We are seeking a Patient Service Representative to support a healthcare team in Fayetteville, North Carolina, through a contract-to-hire opportunity. This role is ideal for someone with medical billing knowledge who enjoys helping to keep front-end patient services and administrative processes running smoothly. The position will play a key role in accurate patient account management, timely communication, and dependable office support within a clinical setting. Responsibilities:• Manage patient account and billing-related activities, including reviewing charges, updating records, and helping resolve routine payment questions.• Provide administrative support to the medical office by coordinating patient information, maintaining documentation, and assisting with daily service workflows.• Communicate with patients, staff, and payers to clarify billing details, address discrepancies, and support timely follow-up on outstanding items.• Enter and verify data in office systems to help ensure patient demographics, insurance information, and account details remain accurate and current.• Assist with claim-related processing by preparing required information, identifying missing details, and supporting resolution of billing issues.• Maintain organized records and handle sensitive information with discretion while following healthcare privacy and office policies.
2026-08-07T00:00:00Z

Patient Service Representative

Wilmington, DE
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are seeking a professional and customer-focused Patient Service Representative to support front-end operations for a healthcare organization in Wilmington, Delaware. This role is responsible for providing excellent service to patients while handling scheduling, registration, insurance verification, intake support, and general administrative duties. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced medical office environment. Key Responsibilities<ul><li>Greet patients and visitors in a courteous and professional manner</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Register patients and update demographic, insurance, and contact information</li><li>Verify insurance eligibility, benefits, and referral requirements</li><li>Collect copays, balances, and required patient forms at check-in and check-out</li><li>Answer inbound calls and respond to patient questions regarding appointments, forms, and office procedures</li><li>Maintain accurate patient records within the electronic medical records system</li><li>Assist with patient intake, appointment preparation, and routing of messages to clinical staff</li><li>Coordinate with providers, medical assistants, and billing staff to support smooth office workflow</li><li>Handle scanning, filing, faxing, and other general administrative tasks</li><li>Support compliance with HIPAA and organizational policies regarding patient privacy and documentation</li><li>Resolve routine patient concerns and escalate issues as appropriate</li></ul>
2026-08-06T00:00:00Z

Senior Customer Service Representative

Glen Allen, VA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Senior Customer Service Representative to support digital banking clients in Glen Allen, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, solves problems efficiently, and is comfortable assisting customers across phone, chat, and social media channels. The role centers on resolving online banking concerns, guiding customers through service issues, and delivering dependable support while meeting banking policies and compliance standards. Responsibilities:• Respond to customer inquiries related to digital banking services, including loan, deposit, and account maintenance questions, through multiple service channels.• Investigate and resolve issues involving bill pay, online access, and other electronic banking concerns by researching account and platform details.• Manage advanced customer contacts involving matters such as password assistance, account lockouts, and browser-related access problems.• Support the bank’s social media service presence by addressing customer concerns, monitoring interactions, and participating in moderation activities.• Take part in scheduled after-hours and on-call coverage to help maintain support for social media and digital service needs.• Assist with inbound customer communications by identifying needs quickly and providing accurate, service-oriented resolutions.• Use internal systems, established procedures, and sound judgment to address customer questions and determine appropriate next steps.• Stay informed about updates, enhancements, and features related to the bank’s digital products and services.• Follow banking regulations, internal policies, and operational procedures while maintaining quality and accuracy in all customer interactions.
2026-08-07T00:00:00Z

Customer Service Support Associate

Waitsfield, VT
onsite
23.8 - 27.4 USD / Hourly
We are looking for a Customer Service Support to provide attentive support to customers in Hinesburg, Vermont. This Long-term Contract position is ideal for someone who enjoys resolving service questions, handling high-volume communications, and ensuring accurate order processing. The person in this role will serve as a reliable point of contact for customers, delivering clear guidance and a positive experience across phone-based interactions. Responsibilities:• Respond to incoming customer calls professionally and address questions, concerns, and service requests with care.• Support customers with internet-related inquiries by identifying issues, explaining next steps, and providing practical assistance.• Enter and update customer orders accurately while maintaining complete and organized records.• Manage a steady flow of inbound and outbound communication to follow up on requests and confirm resolution.• Document customer interactions thoroughly to ensure continuity, accuracy, and timely service.• Escalate complex concerns to the appropriate team when issues require additional technical or operational support.• Maintain service quality standards by communicating clearly, listening actively, and resolving inquiries efficiently.
2026-08-07T00:00:00Z

Call Center Representative

Allentown, PA
onsite
Temporary / Contract
20 - 23 USD / Hourly
A growing organization in the Lehigh Valley is seeking a Call Center Representative to join its customer support team. This role is ideal for someone who enjoys helping others, solving problems, and providing exceptional customer service over the phone.Unlike traditional call center environments that focus heavily on outbound sales, the majority of calls in this position are inbound, assisting customers with questions, account inquiries, service requests, and issue resolution. Key Responsibilities<ul><li>Answer a high volume of inbound customer calls in a professional and friendly manner</li><li>Assist customers with account information, service inquiries, and general questions</li><li>Research and resolve customer concerns while providing timely follow-up as needed</li><li>Accurately document interactions and update customer records within company systems</li><li>Escalate complex issues to the appropriate departments when necessary</li><li>Maintain a positive customer experience with every interaction</li><li>Meet established quality, productivity, and attendance expectations</li></ul>
2026-07-23T00:00:00Z

Call Center Representative

Norcross, GA
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a motivated Call Center Representative to join a fast-paced team in Georgia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys engaging business owners by phone, building interest in services, and creating appointment opportunities for a sales team. The role starts in an on-site setting and may offer hybrid flexibility over time based on performance. Candidates who are confident communicators and comfortable with a high-volume outbound environment will be well positioned for success. Responsibilities: • Place a high volume of outbound calls each day to reach businesses and introduce services in a detail-oriented manner. • Connect with owners and decision-makers to generate interest and arrange meetings for the sales team. • Use provided call lists and customer service software to track outreach activity, update records, and document results accurately. • Apply effective cold calling and warm calling techniques to move conversations toward scheduled appointments. • Represent the organization with strong customer service skills while maintaining a positive and persuasive phone presence. • Collaborate with internal sales partners to support appointment-setting goals and overall team performance. • Follow established call center procedures, productivity expectations, and quality standards throughout the workday. • Assist with additional administrative or support tasks as assigned to meet business needs.
2026-08-05T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
17.1 - 22 USD / Hourly
We are looking for a service-focused Call Center Representative to support customers from our Maryland location within the Energy/Natural Resources industry. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys helping customers resolve questions efficiently. In this role, you will manage a steady flow of inbound calls, research account details across multiple systems, and create positive experiences through accurate and empathetic support. Responsibilities: • Respond to a large volume of incoming customer calls with professionalism, patience, and a solutions-oriented approach. • Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information. • Use several computer programs at once to locate records, review relevant details, and complete tasks efficiently during live calls. • Address customer concerns with empathy and sound judgment to help achieve timely and satisfactory resolutions. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Partner with coworkers and cross-functional teams when issues require additional research or escalation. • Consistently work toward service goals and quality expectations established for the call center team. • Keep current on company guidelines, service updates, and industry-related information to support accurate customer communication.
2026-08-06T00:00:00Z

Call Center Representative

South Portland, ME
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for multiple Client Support Specialists to support our mission-driven client's contact center team. This opportunity is contract to permanent, and after the initial onsite training period, would be remote. This team provides free and confidential information, support, and referral services to individuals seeking help accessing community-based health and human services. Specialists respond to inquiries by phone, text, and email, helping connect individuals with appropriate resources and services. This role requires strong customer service skills, empathy, sound judgment, and the ability to navigate sensitive situations professionally. The position also requires timely, accurate, and thorough documentation in accordance with program standards. Comfort using multiple technology platforms is important for success in training and day-to-day responsibilities.
2026-07-27T00:00:00Z

Call Center Representative

Indianapolis, IN
remote
Temporary / Contract
17 - 18.5 USD / Hourly
Job Summary: We are seeking a detail-oriented Self-Pay Operations Specialist to support patient account operations, documentation processing, and revenue cycle activities. This role is responsible for managing patient-related requests, reviewing accounts, resolving discrepancies, and ensuring accurate and timely communication with patients, payors, attorneys, and internal departments.Essential Job Functions:<ul><li>Process patient-related documentation requests, including printing and mailing medical records, itemized bills, UB forms, 1500 forms, EOBs, and other required documents.</li><li>Retrieve documentation from multiple sources, including client host systems, EIQ, shared folders, Teams folders, emails, and virtual fax systems.</li><li>Pull, organize, and distribute documentation to appropriate individuals or departments.</li><li>Process daily hardcopy payer documents and ensure timely preparation for mailing.</li><li>Review patient accounts, work queues, work lists, and patient portals to complete assigned tasks and resolve outstanding issues.</li><li>Identify account errors, make corrections when appropriate, and collaborate with internal departments to resolve complex account issues.</li><li>Respond professionally to inquiries from patients, payors, attorneys, and other stakeholders through email and other communication channels.</li><li>Provide daily reporting on workload volumes, backlogs, and workflow updates.</li><li>Assist with pulling reports and completing special projects as assigned.</li><li>Partner with cross-functional teams to resolve patient concerns and improve the overall patient experience.</li><li>Interpret and explain account information while providing accurate resolutions to complex patient-related situations.</li></ul>
2026-08-07T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>
2026-07-30T00:00:00Z

Customer Service Manager

Vernon-Rockville, CT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Customer Service ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally. Job Description<ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul> Qualifications<ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul> If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
2026-07-24T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-07-14T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-07-30T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-07T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-08-07T00:00:00Z

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