We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism. Responsibilities: • Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards. • Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders. • Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy. • Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls. • Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances. • Offer payment plan options and address billing inquiries with precision and care. • Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey. • Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes. • Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently. • Collaborate with team members to ensure a supportive and organized patient access experience.

• Minimum of 1 year of experience in customer service or a related field, preferably within healthcare. • Proficiency in using Epic EMR, Epic Software, and Allscripts systems. • Strong ability to handle inbound calls and manage patient authorizations and benefit functions. • Familiarity with billing processes and financial collections within a healthcare setting. • Excellent communication and interpersonal skills to provide exceptional customer service. • Detail-oriented and organized, with the ability to manage multiple tasks simultaneously. • Knowledge of medical terminology and compliance requirements is an advantage. • Ability to work collaboratively in a team-oriented environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Lewes, DE
onsite
Contract / Temporary to Hire
15.68 - 18.15 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism. Responsibilities: • Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards. • Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders. • Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy. • Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls. • Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances. • Offer payment plan options and address billing inquiries with precision and care. • Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey. • Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes. • Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently. • Collaborate with team members to ensure a supportive and organized patient access experience.
2025-12-08T23:43:42Z

Customer Service Representative Job in Lewes | Robert Half