<p>We are seeking an experienced Customer Service Representative to support a high‑volume repair intake environment within the medical device space (endoscopy, sports medicine, and related products). This role is fully remote and requires working Pacific Standard Time hours. The ideal candidate has prior experience in a phone and email queue, strong customer communication skills, and comfort working in a fast‑paced virtual or call‑center environment.</p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls through a round‑robin phone system (Genesis), supporting a high‑volume call queue with scheduled breaks for email work and personal time.</li><li>Serve as the first point of contact for repair intake requests, including endoscopy and sports medicine equipment.</li><li>Address customer inquiries, complaints, and repair‑related claims in a professional and efficient manner.</li><li>Provide support for sales‑related activities, including promotions, installations, and purchase order processing.</li><li>Accurately document customer interactions, repair requests, and case details in ServiceMax/Salesforce (SAP preferred).</li><li>Maintain compliance with consumer laws, internal procedures, and established service guidelines.</li><li>Collaborate with internal teams to improve customer experience based on feedback and service trends.</li><li>Monitor customer interactions to identify opportunities for process improvement and enhanced communication.</li><li>Support repair supervisors and customer care teams by ensuring consistent, high‑quality service delivery.</li></ul><p><br></p>
We are looking for a detail-oriented and proactive Customer Service Representative-Funding (Tier II) to join our team in West Henrietta, New York. This role involves supporting accounts receivable processes, ensuring timely and accurate reporting, and delivering exceptional customer service. As part of a long-term contract position, you will play a key role in maintaining financial accuracy and fostering positive client relationships.<br><br>Responsibilities:<br>• Accurately enter data for invoiced purchases and prepare weekly accounts receivable packets, including reserve analysis.<br>• Monitor and analyze invoice activity to identify discrepancies or potential risks.<br>• Compile and share detailed reports with senior management, ensuring clarity and timeliness.<br>• Collaborate with customers and team members to meet satisfaction goals while adhering to company objectives.<br>• Manage and transmit accounting and payment reports, such as wires, aging reports, and subsidiary financial documents.<br>• Address customer inquiries promptly and professionally to maintain trust and satisfaction.<br>• Offer insights to management by analyzing client activity and providing feedback based on sound business principles.<br>• Ensure all tasks are completed in a timely, organized, and efficient manner to support company policies.<br>• Participate in occasional travel for required training and maintain a strong understanding of company dynamics.<br>• Uphold teamwork and contribute to a positive work environment through effective communication and collaboration.
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in resolving bank returns, addressing client concerns, and ensuring compliance with established policies. The position requires a proactive approach to mitigating risk while delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Accurately resolve bank return items in a timely manner to minimize financial impact.<br>• Deliver outstanding customer service to both internal teams and external clients while adhering to company risk guidelines.<br>• Educate clients and internal departments on resolution processes, offering alternative service options as needed.<br>• Develop and maintain a thorough understanding of Paychex products and systems to make informed decisions related to revenue recovery.<br>• Research and address product and service issues, ensuring client objections are handled professionally and resolved effectively.<br>• Collaborate with mentors to manage daily reports such as payment and payroll hold reports, ensuring accuracy and preventing penalties.<br>• Monitor client accounts to evaluate service eligibility, reducing exposure and risk to the company.<br>• Participate in ongoing training sessions to enhance technical knowledge, compliance awareness, and customer service skills.<br>• Ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act, to maintain compliance.<br>• Implement recovery strategies and guidelines to maximize revenue retention.
<p>Hannah Savage with Robert Half is seeking a detail‑oriented, highly organized <strong>Service Coordinator</strong> to support her client's service operations. In this role, you will be responsible for scheduling technicians, managing service requests, performing accurate data entry, and ensuring a positive customer experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and enjoys solving problems. This position is onsite and based out of Rochester, NY.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Technician Scheduling:</strong> Coordinate and schedule service technicians based on availability, skillset, and customer needs.</li><li><strong>Data Entry & System Management:</strong> Accurately enter service orders, updates, and notes into <strong>NetSuite</strong> and other internal systems.</li><li><strong>Customer Support:</strong> Serve as a primary point of contact for customer inquiries, providing timely updates and resolving concerns with professionalism.</li><li><strong>Quoting & Documentation:</strong> Create service quotes, follow up on outstanding proposals, and maintain accurate documentation for all service-related activities.</li><li><strong>Reporting:</strong> Generate daily/weekly/monthly service reports and support the service team with data insights as needed.</li><li><strong>Workflow Coordination:</strong> Collaborate with technicians, sales, and management to ensure efficient service delivery and smooth operational flow.</li></ul><p>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today!</p>
We are looking for a detail-oriented Administrative Coordinator to join our team in Rochester, New York. This is a Contract-to-permanent position where you will play a key role in ensuring smooth operations by managing schedules, coordinating logistics, and providing exceptional customer service. The ideal candidate thrives in a fast-paced environment and demonstrates excellent organizational and communication skills.<br><br>Responsibilities:<br>• Provide timely updates to customers regarding service status, expected completion times, and follow-ups.<br>• Organize and oversee daily schedules and routes for technicians to ensure optimal efficiency.<br>• Handle inbound calls professionally, addressing inquiries and resolving issues promptly.<br>• Maintain and manage calendars to coordinate appointments and meetings effectively.<br>• Collaborate with team members to streamline logistics and scheduling processes.<br>• Ensure accurate documentation and record-keeping for all administrative activities.<br>• Monitor progress and adjust schedules as necessary to meet deadlines.<br>• Communicate proactively with both internal teams and external clients to address scheduling needs.<br>• Identify and implement improvements to scheduling and coordination workflows.
<p><strong>Job Summary:</strong></p><p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p>
<p>Jenny Bour with Robert Half is working with a growing bank that is seeking a strategic, detail‑oriented <strong>Special Assets Officer</strong> to lead all functions related to distressed loans, asset recovery, and foreclosure management. This Special Assets Officer role oversees a specialized team, drives collection strategies, and ensures proper management and disposition of real estate owned (REO) assets. If you excel at navigating complex lending situations and bringing resolution to challenging accounts, this position offers an opportunity to make a significant organizational impact.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement policies and best practices for collections, delinquency resolution, and default management.</li><li>Monitor and review delinquent loan portfolios; communicate directly with borrowers through calls, written notices, and on‑site visits.</li><li>Guide and support collections staff on account workouts, repayment plans, and remediation efforts.</li><li>Oversee reporting for residential mortgage and commercial loan activity, ensuring accuracy and regulatory compliance.</li><li>Direct foreclosure actions for accounts deemed unresolvable, ensuring all documentation and system data are complete and accurate.</li><li>Collaborate with legal counsel on litigation, foreclosure processes, and court proceedings.</li><li>Manage REO properties, including inspections, upkeep, and coordination of tax and insurance obligations.</li><li>Negotiate rental, lease, or sales agreements for foreclosed properties.</li><li>Participate in departmental initiatives, training, and team efforts to support organizational goals.</li></ul><p><br></p>
