<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>We are looking for an experienced IT Risk and Compliance SOC Analyst to join our team in LaVergne, Tennessee. In this role, you will play a critical part in safeguarding our organization's systems by monitoring, analyzing, and mitigating security threats. This position requires a proactive individual with expertise in cybersecurity tools and risk management practices.</p><p> </p><p> Responsibilities:</p><p>· Monitor and analyze suspicious activities using advanced tools to detect potential security threats.</p><p>· Manage and configure security solutions such as Trend Micro Vision One, Securonix, and CyberArk to enhance system protection.</p><p>· Oversee and maintain Fortinet firewalls, including FortiGate models 201F, 60E, and 60F, to ensure network security.</p><p>· Conduct vulnerability assessments using Nessus and implement remediation strategies to address identified risks.</p><p>· Administer and secure identity management systems, including Active Directory and Azure AD.</p><p>· Simulate and evaluate phishing attacks to improve organizational awareness and resilience against cyber threats.</p><p>· Investigate and respond to financial crime risks, including Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.</p><p>· Utilize FortiAnalyzer and FortiManager for comprehensive log analysis and reporting.</p><p>· Collaborate with cross-functional teams to implement and enforce IT security policies and compliance standards.</p><p>· Provide ongoing support and maintenance for Barracuda Spam Firewall and related security tools.</p>
<p><strong>About the Role:</strong></p><p>We’re proactively recruiting Help Desk Technicians for upcoming opportunities with our clients in the Charlotte area. These roles will support end users by troubleshooting hardware, software, and network issues while providing exceptional customer service.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1 support via phone, email, or ticketing systems</li><li>Troubleshoot Windows OS, Office 365, and basic network connectivity</li><li>Log and escalate incidents as needed</li><li>Set up and image computers for new hires</li></ul>
<p>We are looking for a dedicated Systems Administrator to join our team on a Contract-to-Permanent basis in Albuquerque, New Mexico. In this role, you will play a crucial part in providing technical support and managing IT systems in a Microsoft Windows environment. You will work closely with the IT team to ensure seamless system operations, maintain security protocols, and assist with the implementation of IT policies and best practices.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to support tickets, system alerts, and direct requests to address hardware, software, and network issues.</p><p>• Provide technical assistance to users within a Windows and Windows Server environment.</p><p>• Manage and maintain the Microsoft Active Directory environment, including user accounts and access rights.</p><p>• Track and manage organizational assets using inventory management systems and mobile device management tools.</p><p>• Collaborate with the IT team to develop, document, and implement IT policies, procedures, and best practices.</p><p>• Support the administration of Microsoft 365, including Azure Entra ID, SharePoint Online, Exchange Online, and Microsoft Teams.</p><p>• Ensure the security and compliance of sensitive data, such as Personally Identifiable Information (PII) and Protected Health Information (PHI), following industry standards.</p><p>• Monitor and enhance security measures, including encryption, access controls, and routine audits.</p><p>• Assist in data backup operations and disaster recovery planning to minimize downtime.</p><p>• Provide excellent customer service and communicate technical solutions in a clear, non-technical manner to staff.</p><p>Other duties as needed </p>
<p>Our local client is looking for a <strong>Systems Administrator,</strong> in Cedar Rapids, to oversee and maintain the reliability, security, and efficiency of our IT infrastructure. Based in Davenport, Iowa, this role is integral to ensuring seamless system operations and supporting organizational growth through technology. The ideal candidate will demonstrate expertise in server management, troubleshooting, and implementing robust security measures. Interested? Call 319-362-8606 or email your resume directly to Shania Lewis - Recruiting Manager/ Robert Half (additional information is on LinkedIn). Let's talk!</p><p><br></p><p>Responsibilities:</p><ul><li>Support and maintain physical and virtual servers (Windows Server, VMware, Hyper-V)</li><li>Monitor system and network performance, resolving issues as needed</li><li>Assist in implementing security tools (firewalls, antivirus, MFA, access controls)</li><li>Perform routine updates, backups, and patching using tools like Veeam or WSUS</li><li>Help with system upgrades and migrations under senior guidance</li><li>Maintain documentation for configurations and procedures</li><li>Provide technical support across departments for infrastructure needs</li><li>Manage systems such as Microsoft 365, Active Directory, and basic PowerShell scripting</li><li>Configure and maintain network devices (routers, switches)</li><li>Support compliance efforts with internal policies and external standards</li></ul><p><br></p>
<p>We are looking for a dedicated IT Support Technician to provide exceptional technical support and ensure the smooth operation of IT systems and services. In this Contract-to-Permanent position, you will assist users with hardware, software, and network-related issues, while also managing and optimizing key IT tools and systems. This role is based in Mechanicsburg, Pennsylvania, and offers an exciting opportunity to contribute to a dynamic IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support for hardware, software, and network issues, ensuring timely resolution.</p><p>• Manage and maintain IT infrastructure, including servers, workstations, and networked systems.</p><p>• Optimize and administer Microsoft Intune for device provisioning, compliance, and security policies.</p><p>• Support Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Azure Active Directory.</p><p>• Monitor system performance, ensure data backups, and maintain security compliance.</p><p>• Identify and implement opportunities to automate or enhance IT workflows and processes.</p><p>• Conduct onboarding and offboarding of users, including device setup and access management.</p><p>• Collaborate with internal teams to resolve escalated technical issues and deliver excellent service.</p><p>• Document processes and maintain accurate records of IT activities and incidents.</p>
We are looking for an experienced IT Security Specialist to join our team in Chesapeake, Virginia. In this role, you will play a critical part in protecting sensitive data, enhancing the security of IT systems, and ensuring compliance with cybersecurity standards. This is a Contract-to-Permanent position, offering the opportunity to contribute to vital security initiatives within the local government.<br><br>Responsibilities:<br>• Design, configure, and manage firewalls, VPNs, and secure routing protocols to maintain network integrity.<br>• Administer and secure Windows Server environments, desktop systems, and mobile operating systems.<br>• Utilize advanced security tools such as vulnerability scanners and endpoint protection solutions to detect and mitigate threats.<br>• Lead incident response efforts, including forensic investigations and system hardening.<br>• Implement access control strategies, including Active Directory administration and Zero Trust principles.<br>• Secure cloud workloads and SaaS applications using tools like Microsoft Azure.<br>• Manage encryption standards and certificate lifecycles to ensure data protection.<br>• Conduct risk assessments aligned with cybersecurity frameworks and develop mitigation strategies.<br>• Monitor and troubleshoot network protocols to prevent unauthorized access and ensure secure data flow.<br>• Communicate security risks effectively to non-technical stakeholders and document incident reports.
<p>We are seeking a skilled <strong>Desktop Support Engineer</strong> to join our IT team and provide exceptional technical support within a Windows-based environment. The ideal candidate will have a strong understanding of Windows operating systems, hardware troubleshooting, and user support in a corporate setting. You will play a key role in ensuring smooth day-to-day technology operations for our employees, maintaining system reliability, and assisting with IT projects and upgrades.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on technical support for Windows desktops, laptops, and peripherals.</li><li>Install, configure, and troubleshoot Windows OS, Microsoft Office, and other enterprise applications.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support remote users and VPN access issues.</li><li>Maintain asset inventory and ensure devices are properly secured and up to date.</li><li>Collaborate with the IT infrastructure team to deploy updates, patches, and system improvements.</li><li>Document procedures, incidents, and resolutions accurately in the ticketing system.</li><li>Assist with onboarding/offboarding of employees, including hardware setup and access provisioning.</li></ul><p><br></p>
We are looking for an experienced Systems Engineer to oversee and enhance the performance, security, and scalability of IT infrastructures across corporate and client environments. This role encompasses managing on-premises systems, cloud platforms like Microsoft 365 and Azure, as well as network operations. The ideal candidate will bring a proactive approach to ensuring the reliability and security of critical systems while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Oversee and maintain network infrastructure for corporate and client operations, including Microsoft 365, Azure Active Directory, and Active Directory environments.<br>• Manage security solutions such as firewalls (Palo Alto), endpoint protection tools, and mobile device management platforms.<br>• Lead the planning and execution of infrastructure projects, upgrades, and new implementations to align with organizational goals.<br>• Provide expert-level technical support for desktops, servers, mobile devices, and telecom systems.<br>• Maintain accurate and up-to-date system documentation, software inventories, and patch management processes.<br>• Work closely with third-party vendors and internal teams to ensure secure and efficient IT operations.<br>• Offer high-level technical support to executives and participate in an on-call rotation for after-hours support.<br>• Travel occasionally to client locations to assist with network installations, troubleshooting, and project management.
We are looking for a skilled SailPoint Engineer to join our team in American Fork, Utah. In this long-term contract position, you will play a critical role in managing identity and access solutions to ensure data security and compliance within our organization. This opportunity offers the chance to work on impactful projects involving advanced cybersecurity tools and processes.<br><br>Responsibilities:<br>• Utilize and enhance information security tools while developing processes to support identity and access management.<br>• Perform daily tasks related to identity and access creation, modification, and termination.<br>• Collaborate on the design, planning, and implementation of identity and access solutions.<br>• Support the integration of applications with SailPoint and related tools.<br>• Develop and implement APIs to automate lifecycle management processes.<br>• Investigate and resolve issues related to SailPoint tools, ensuring system reliability.<br>• Monitor operations, identify outages or errors, and maintain data integrity using a variety of tools.<br>• Assist with penetration testing, digital forensics, and addressing identity theft or access concerns.<br>• Contribute to the implementation of tools and processes that enhance organizational security.<br>• Provide metrics, reporting, and user access recertifications as needed.
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
<p>We are looking for an experienced Desktop L1 Technician to provide on-site support in Newtown Square, Pennsylvania. This role involves working independently as the sole IT contributor, making it ideal for someone confident in troubleshooting and resolving technical issues. This is a Contract-to-Permanent position that offers an opportunity to grow within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive desktop support to employees, ensuring smooth operation of IT systems.</p><p>• Diagnose and resolve hardware issues, including networking equipment, workstations, and peripheral devices.</p><p>• Perform routine maintenance and updates for Windows systems, including patching and troubleshooting.</p><p>• Manage and support Microsoft applications, ensuring functionality and user satisfaction.</p><p>• Handle audio/visual equipment setup and troubleshooting as needed.</p><p>• Maintain Active Directory accounts and permissions for users.</p><p>• Respond promptly to IT service requests and incidents, delivering effective solutions.</p><p>• Conduct imaging and deployment of desktop systems to meet organizational needs.</p><p>• Collaborate with staff to identify and address recurring technical issues.</p><p>• Navigate the campus to provide support across multiple buildings, while primarily working from the IT office.</p>
<p><strong>Overview</strong></p><p> We’re looking for a <strong>Senior Systems Engineer</strong> to lead the design, implementation, and support of enterprise infrastructure across on-premises, cloud, and hybrid environments. This role serves as a senior technical resource for escalations, ensures systems are secure and scalable, and provides mentorship to IT team members.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as escalation point for complex technical issues and incidents.</li><li>Design, implement, and manage infrastructure, including servers, networks, virtualization, and cloud platforms.</li><li>Administer Microsoft 365, Azure, Active Directory, and related identity/security services.</li><li>Drive IT infrastructure projects from planning through delivery.</li><li>Implement and monitor security, disaster recovery, and business continuity solutions.</li><li>Optimize system performance and scalability through monitoring and improvements.</li><li>Provide technical guidance, mentorship, and knowledge sharing within the IT team.</li><li>Partner with vendors and stakeholders to ensure quality solutions and services.</li><li>Maintain documentation and ensure compliance with policies and regulations.</li></ul><p><br></p>
<p>We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.</p><p><br></p><p><strong><em>Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines</em></strong></p><p><br></p><p>This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.</li><li>Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.</li><li>Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.</li><li>Support and maintain user accounts, access rights, and security groups within Active Directory.</li><li>Assist with onboarding new users and training staff on software and hardware use.</li><li>Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.</li><li>Implement and document software updates and equipment changes.</li><li>Escalate complex issues to the appropriate technical team members when necessary.</li><li>Maintain and track IT inventory, including devices and network equipment.</li></ul>
<p>We are looking for an IT Engineer to join our clients' team in San Francisco, California. In this role, you will play a vital part in delivering exceptional IT support and maintaining the productivity of users across the organization. You will also contribute to the configuration, implementation, and management of various cloud-based applications and tools, collaborating closely with the Systems Engineering team.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT support to ensure optimal user satisfaction and productivity.</p><p>• Assist in the configuration, implementation, and maintenance of SaaS applications and tools.</p><p>• Troubleshoot technical issues related to Mac and iOS endpoints, collaboration platforms, and networking systems.</p><p>• Manage and maintain cloud-based applications utilized across the organization.</p><p>• Collaborate with Systems Engineers on projects, progressively taking ownership of initiatives.</p><p>• Participate in on-call rotations and provide after-hours IT support as needed.</p><p>• Document and refine IT processes to ensure consistent improvements in workflows and practices.</p><p>• Test, configure, and deploy IT solutions in dynamic and fast-paced environments.</p><p>• Maintain and enhance AV and conference room technologies to support seamless communication.</p><p>• Establish clear expectations and prioritize tasks to ensure timely delivery of commitments.</p>
<p>We are seeking a highly skilled and experienced Senior Cloud Engineer with deep expertise in Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE). The ideal candidate will play a critical role in designing, implementing, and maintaining cloud infrastructure and services, while collaborating closely with development and engineering teams to ensure scalable, secure, and compliant cloud solutions.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Design, deploy, and manage scalable cloud infrastructure on Google Cloud Platform.</li><li>Lead and support GKE integration efforts with development and engineering teams.</li><li>Implement and manage GCP services including Compute Engine, Cloud Storage, BigQuery, and Cloud Functions.</li><li>Develop and maintain infrastructure using Infrastructure-as-Code (IaC) tools such as Terraform or Ansible.</li><li>Automate cloud operations and workflows using Python, Bash, or PowerShell.</li><li>Apply GitOps principles to manage infrastructure as code and ensure version control and traceability.</li><li>Build and maintain CI/CD pipelines using tools like Bitbucket and Jenkins.</li><li>Ensure cloud environments adhere to security best practices, compliance requirements, and Windows Server/Active Directory configurations.</li><li>Monitor system performance, troubleshoot issues, and optimize cloud resources for cost and efficiency</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<p>• A minimum of 8 years' experience as an IT Systems Administrator or Engineer (L2 or higher).</p><p>• Demonstrated ability to effectively troubleshoot IT issues and see them through to resolution.</p><p>• Excellent written and verbal communication skills, fostering collaboration with team members and customers.</p><p>• A passion for continuous learning and a commitment to expanding your skill set.</p><p>• Exceptional multitasking abilities, capable of managing multiple priorities and projects simultaneously.</p><p>• Strong project management skills, from initiation and setting milestones to timeline accountability and successful completion.</p><p>• Self-motivated, detail-oriented, and organized, with a proactive mindset.</p><p>• Take ownership and accountability for escalation tickets and assigned projects.</p><p>• Thrive in high-pressure environments.</p><p>• Aptitude to solve problems and provide solutions. Top level role that is the last line of escalation. Must have very high level of knowledge, experience and troubleshooting skill.</p>
We are looking for an experienced IT Manager to oversee software solutions and development across our global operations in Portage, Michigan. This role involves leading a team of offshore developers and collaborating closely with business leaders to deliver strategic and efficient software solutions that drive operational excellence. The ideal candidate will possess strong project management expertise and a deep understanding of business processes, ensuring that technology aligns with organizational goals.<br><br>Responsibilities:<br>• Manage the entire software development lifecycle, including planning, design, implementation, testing, and maintenance.<br>• Collaborate with business leaders to identify operational challenges and propose effective software solutions.<br>• Provide leadership and direction to offshore development teams to ensure productivity and high-quality results.<br>• Translate business requirements into actionable tasks for technical teams, ensuring clarity and alignment.<br>• Conduct cost-benefit analyses to support decisions on custom development or third-party software solutions.<br>• Lead regular executive meetings to report on project progress, budgets, and timelines.<br>• Support business units in selecting, configuring, and deploying third-party software applications.<br>• Apply best practices in project management to ensure successful delivery and user adoption.<br>• Ensure adherence to industry standards in software development processes.<br>• Drive continuous improvement initiatives to optimize processes and enhance system performance.
<p>We’re looking for a hands-on, versatile <strong>Network & Systems Administrator</strong> with strong virtualization and networking experience to join our growing team. This role is ideal for a well-rounded IT professional eager to work across a broad range of technologies in a dynamic environment.</p><p><br></p><p>You'll be responsible for designing, building, and maintaining core infrastructure — with a particular focus on <strong>VMware virtualization</strong>, <strong>networking fundamentals</strong>, and <strong>enterprise storage systems</strong>. If you're comfortable spinning up virtual servers from the ground up, assigning vCPUs and virtual networks, managing firewalls, and ensuring storage performance and availability — we want to talk to you.</p><p>W</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Set up, configure, and manage virtualized server environments (VMware).</li><li>Build and maintain virtual and physical servers, assigning virtual CPUs and configuring virtual networking.</li><li>Install, configure, and support firewalls, routers, switches, and VPNs.</li><li>Troubleshoot and manage LAN/WAN/SD-WAN infrastructure and IP addressing/subnetting.</li><li>Provide Tier 3 technical support and system troubleshooting across hardware, applications, and office equipment.</li><li>Administer and maintain SAN, NAS, and DAS storage systems.</li><li>Manage and support authentication systems like Active Directory, Okta, and RADIUS.</li><li>Monitor and maintain security systems including firewalls, antivirus, and intrusion detection.</li><li>Oversee system backups, disaster recovery, and business continuity processes.</li><li>Ensure infrastructure compliance with HIPAA, PCI, and internal security standards.</li><li>Support and manage Microsoft 365, Azure AD, and Entra environments.</li><li>Collaborate with vendors for technology procurement and implementation.</li><li>Stay current with emerging technologies, vulnerabilities, and best practices.</li></ul>
