<p>We are looking for a skilled Systems Administrator II to join our team in Washington, District of Columbia. This is a long-term contract position offering the opportunity to contribute to the management, configuration, and maintenance of IT systems and infrastructures. The ideal candidate will have experience with troubleshooting technical challenges, optimizing system performance, and ensuring data security and recovery.</p><p><br></p><p><strong>Position Overview</strong></p><p>A Technical Lead Engineer is needed to support a federal program focused on endpoint management. This role involves managing and optimizing processes using Microsoft Endpoint Configuration Manager (MECM) and AdminStudio. The successful candidate will lead technical efforts in deployment, configuration, and maintenance of enterprise-level systems, while mentoring team members and driving automation initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and support MECM for software deployments, updates, and configurations.</li><li>Develop and maintain MECM configurations for OS, application, and patch deployments.</li><li>Troubleshoot MECM client issues and deployment failures.</li><li>Implement and configure AdminStudio for application packaging and virtualization.</li><li>Collaborate with application owners for testing and deployment.</li><li>Develop scripts (PowerShell, Batch, VBScript) to automate endpoint management tasks.</li><li>Ensure endpoint compliance with security policies and updates.</li><li>Maintain documentation for configurations, packaging, and automation processes.</li></ul>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Middleton, Wisconsin. In this role, you will play a pivotal part in assisting with a Citrix migration project, ensuring virtual desktop environments are seamlessly updated and fully functional for end users. This onsite opportunity offers the chance to collaborate with an experienced IT team to deliver high-quality technical support and user training.<br><br>Responsibilities:<br>• Migrate users’ virtual desktops to a new Citrix instance, ensuring a smooth transition.<br>• Conduct handoffs of the updated MyDesk environment to end users, verifying proper setup and usability.<br>• Provide direct user support to confirm desktop configurations meet individual needs.<br>• Work closely with the internal IT team to troubleshoot issues and escalate problems as necessary.<br>• Document the migration process, including steps taken, challenges encountered, and resolutions implemented.<br>• Offer guidance and training to end users navigating the new desktop environment.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Collaborate with team members to ensure project deadlines and objectives are met.
We are looking for an experienced Audio Visual Engineer to join our team in Sarasota, Florida, on a Contract to permanent basis. This role will focus on designing, implementing, and maintaining advanced AV solutions for conference rooms, ensuring seamless virtual and in-person collaboration for county employees and partners. The ideal candidate will bring technical expertise, problem-solving skills, and a passion for delivering exceptional audio-visual experiences.<br><br>Responsibilities:<br>• Design and implement AV solutions for conference rooms, including virtual meeting setups, live streams, and presentations using Cisco WebEx and Microsoft Teams integration.<br>• Install AV equipment such as structured cabling, mounting hardware, and other necessary components while ensuring secure and efficient configurations.<br>• Troubleshoot and resolve AV system issues, providing timely onsite support to ensure uninterrupted functionality.<br>• Maintain and optimize AV systems, ensuring equipment and software are up-to-date and performing at peak efficiency.<br>• Collaborate with cross-functional teams, including Facilities and Training departments, to deliver comprehensive AV solutions.<br>• Develop self-service resources and training materials to empower employees to use AV tools independently.<br>• Research and recommend emerging AV technologies to improve system capabilities and stay ahead of industry trends.<br>• Manage AV asset inventory, develop cost models, and create refresh schedules for equipment replacements.<br>• Program and support Crestron and Extron equipment, ensuring compatibility with existing systems and efficient operation.<br>• Ensure seamless integration of Cisco AV products with third-party microphones, speakers, and projectors.
<p>Implement and manage enterprise security controls to protect systems and data across a Microsoft environment. You’ll monitor, detect, and respond to security events while enhancing the organization’s overall security posture.</p>
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a VMware Storage Engineer (vSAN Expert) with a background in VMware, vSphere, vSAN, SAN, vRealize Automation, PowerShell, Veeam / Cohesity, etc. If this sounds like your background, then this VMware Storage Engineer (vSAN Expert) role is for you. For this opportunity, you will work in the Woodland Hills, CA area.</p><p><br></p><p><strong>Position</strong>: VMware Storage Engineer (vSAN Expert)</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, FTE</p><p><strong>Top Skills</strong>: VMware, vSphere, vSAN, SAN, vRealize Automation, PowerShell, Veeam / Cohesity, </p><p><strong>Onsite/Remote</strong>: <em>Remote or Hybrid in LA</em></p><p><strong>Company: </strong>Financial Services</p><p><br></p><p>We are looking to present candidates immediately and this VMware Engineer / Storage Engineer (vSAN Expert) position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).</p><p><br></p><p><strong>Job Scope / Notes:</strong></p><ul><li>Seeking a highly motivated VMware / Storage Engineer who is responsible for designing, implementation, automating, and supporting an enterprise storage and virtual infrastructure.</li><li>This is a unique opportunity to join a new & growing team responsible for transforming firm’s technology stack.</li><li>Must already have hands-on experience automating, administrating, implementing, and supporting medium to large enterprise vSAN infrastructure.</li><li>Manage and run vSAN platform after implementation/tune-up</li><li>Must have excellent understanding of VMware and Storage solutions.</li><li>Must have excellent client facing skills and be able to articulate technical issues.</li></ul><p><br></p>
We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements.<br>• Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting.<br>• Assess and recommend technology solutions in collaboration with the IT Manager and external vendors.<br>• Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users.<br>• Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows.<br>• Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams.<br>• Oversee the management and organization of SharePoint content and structure to improve usability.<br>• Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions.<br>• Work with external vendors to enhance website content management systems.<br>• Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
<p>Robert Half Technology is searching for a talented <strong>Service Desk Analyst</strong> for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The <strong>Service Desk Analyst</strong> will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.</p><p><br></p><p><strong>The candidate will be required to:</strong></p><ul><li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li><li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li><li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li><li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li><li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li><li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li><li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li><li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li><li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li><li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li><li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li><li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li><li>Perform user maintenance in Active Directory </li><li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li><li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li><li>Identify and request purchases based on the needs of the end users.</li><li>Perform other duties as assigned.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
We are looking for a skilled Help Desk Analyst II to join our team in Syracuse, New York. In this Contract-to-Permanent position, you will play a critical role in providing technical support, troubleshooting hardware and software issues, and ensuring seamless operations for end-users. This opportunity is ideal for individuals with a strong IT background and a passion for delivering excellent customer service.<br><br>Responsibilities:<br>• Deploy and configure PCs for new employees and system refresh projects.<br>• Maintain and manage the organization's IT asset inventory to ensure accuracy and compliance.<br>• Install, configure, and repair computer hardware and software to meet operational needs.<br>• Provide step-by-step guidance and support to users to resolve technical issues efficiently.<br>• Escalate complex technical problems to the appropriate team or higher-level support when necessary.<br>• Monitor and identify recurring technical issues, reporting them to the IT team for resolution.<br>• Troubleshoot and document user workstation issues in a fast-paced environment.<br>• Develop and maintain user-friendly system application procedures and documentation for employees and management.
<p><strong>Overview:</strong></p><p>Robert Half’s Infrastructure & Operations practice is proactively building a network of experienced IT Systems Engineers for upcoming client contracts across financial services, manufacturing, and healthcare sectors. We’re looking for professionals who thrive in dynamic environments where uptime, automation, and scalability are key priorities.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Manage day-to-day operations for Windows Server and Active Directory environments, including Group Policy, DNS, DHCP, and backup administration.</li><li>Support virtualization platforms such as VMware or Hyper-V, as well as hybrid integrations with Azure or AWS.</li><li>Troubleshoot and resolve performance issues across servers, applications, and network dependencies.</li><li>Participate in upgrade projects, patching cycles, and system migrations.</li><li>Collaborate with cloud, security, and DevOps teams to streamline automation and infrastructure deployment.</li></ul>
<p><strong>Overview:</strong></p><p>Robert Half is proactively building our network of IT Support Specialists for upcoming contract opportunities. Ideal for professionals who thrive in fast-paced environments supporting desktops, applications, and end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide daily technical support for users, including desktop, laptop, and mobile troubleshooting</li><li>Install, configure, and maintain operating systems and software</li><li>Support Microsoft 365 and Active Directory environments</li><li>Track and document all incidents using ITSM tools (ServiceNow, Jira, or similar)</li></ul>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
We are looking for an experienced IT Network Manager to oversee and maintain enterprise-level network systems for our organization in Cleveland, Ohio. This role requires a strong background in network design, security, and troubleshooting to ensure reliable and secure connectivity across the business. The ideal candidate will bring expertise in managing advanced networking hardware and implementing scalable solutions aligned with industry best practices.<br><br>Responsibilities:<br>• Manage and maintain enterprise-level networking hardware, including Cisco routers, Nexus switches, and Meraki wireless infrastructure.<br>• Implement and oversee network access control systems using Cisco ISE and ensure perimeter security through Palo Alto firewalls.<br>• Monitor and analyze network traffic using NetFlow tools to identify performance issues and optimize data flow.<br>• Design and implement scalable network solutions to meet current and future business needs.<br>• Coordinate the deployment, maintenance, and troubleshooting of Meraki wireless networks.<br>• Lead efforts to resolve connectivity issues and provide advanced troubleshooting for network-related incidents.<br>• Ensure network infrastructure complies with security policies, industry standards, and regulatory requirements.<br>• Develop and maintain documentation for network architecture, configurations, and procedures.<br>• Collaborate with cross-functional teams to support technology initiatives and improve overall network performance.
We are looking for an experienced IT Manager to lead and manage configuration management initiatives for a dynamic technology organization. This role focuses on optimizing infrastructure and endpoint operations within hybrid environments, encompassing Windows, Linux, and VMware platforms. The ideal candidate is a hands-on technical leader who excels in driving operational excellence while fostering collaboration across teams.<br><br>Responsibilities:<br>• Lead and mentor a team of engineers, focusing on patching, endpoint management, and system configuration.<br>• Oversee patch management processes across Windows and Linux environments, ensuring efficiency and compliance.<br>• Implement and maintain endpoint management solutions to safeguard system integrity.<br>• Collaborate with security, infrastructure, and application teams to align strategies and ensure seamless operations.<br>• Develop and deploy PowerShell scripts to automate repetitive tasks and enhance system performance.<br>• Evaluate and integrate tools such as Automox and Ansible to improve automation and scalability.<br>• Optimize workflows and processes to support a high-functioning hybrid IT environment.<br>• Ensure adherence to best practices in configuration management and operational excellence.<br>• Monitor and address system vulnerabilities through proactive patching and updates.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
We are offering an exciting opportunity in the industry for a Software Implementation Analyst located in INDIANAPOLIS, Indiana. In this role, you will be expected to configure and test solutions, manage solution delivery projects, and assist clients in deriving value from their purchased products.<br><br>Responsibilities:<br>• Configure and test solutions to ensure they meet client requirements<br>• Act as a project manager for solution delivery, overseeing the project from inception to completion<br>• Assist clients in deriving maximum value from their purchased products by offering training and guidance on new and existing features<br>• Identify opportunities for account growth and upsell services by showcasing the value we provide<br>• Engage in comprehensive account management activities, ensuring the ongoing satisfaction and success of clients<br>• Communicate solutions to clients clearly through various communication channels<br>• Collaborate with product and engineering teams to troubleshoot and resolve implementation issues<br>• Continuously expand product knowledge and stay updated on emerging technologies<br>• Develop project scopes by gathering technical requirements and understanding timelines and deliverables<br>• Serve as the main point of contact for clients during the implementation phase and drive the project to successful completion.
<p>We are looking for a skilled Systems Analyst to join our healthcare client in Columbus, Ohio. This role focuses on bridging clinical operations with technology to ensure seamless functionality and compliance of electronic medical records and other healthcare systems. The ideal candidate will excel in troubleshooting, system optimization, and training staff to enhance operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation, maintenance, and optimization of electronic medical records and other clinical applications.</p><p>• Assess existing workflows and recommend system enhancements to improve efficiency and ensure regulatory compliance.</p><p>• Investigate and resolve complex technical issues, collaborating with internal teams and external vendors as needed.</p><p>• Manage projects related to new system deployments, upgrades, and software enhancements.</p><p>• Provide comprehensive training and ongoing support to clinical staff across multiple care settings.</p><p>• Ensure accurate system documentation, perform table maintenance, and maintain robust data security protocols.</p><p>• Stay informed on emerging healthcare technology trends and relevant regulatory requirements.</p><p>• Facilitate communication between clinical and technical teams to align system functionalities with operational needs.</p>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>Job Summary</p><p>The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.</p><p>Key Responsibilities</p><ul><li><strong>Hardware and Software Support</strong>: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).</li><li><strong>Operating System Management</strong>: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.</li><li><strong>Network Connectivity</strong>: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.</li><li><strong>User Support</strong>: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.</li><li><strong>System Maintenance</strong>: Perform routine maintenance, including software updates, patch management, and hardware upgrades.</li><li><strong>Documentation</strong>: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.</li><li><strong>Security Compliance</strong>: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.</li><li><strong>Collaboration</strong>: Work closely with IT team members to escalate complex issues and implement IT projects as needed.</li></ul><p><br></p>
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
