We are looking for a skilled Help Desk Analyst II to join our team in Syracuse, New York. In this Contract-to-Permanent position, you will play a critical role in providing technical support, troubleshooting hardware and software issues, and ensuring seamless operations for end-users. This opportunity is ideal for individuals with a strong IT background and a passion for delivering excellent customer service.<br><br>Responsibilities:<br>• Deploy and configure PCs for new employees and system refresh projects.<br>• Maintain and manage the organization's IT asset inventory to ensure accuracy and compliance.<br>• Install, configure, and repair computer hardware and software to meet operational needs.<br>• Provide step-by-step guidance and support to users to resolve technical issues efficiently.<br>• Escalate complex technical problems to the appropriate team or higher-level support when necessary.<br>• Monitor and identify recurring technical issues, reporting them to the IT team for resolution.<br>• Troubleshoot and document user workstation issues in a fast-paced environment.<br>• Develop and maintain user-friendly system application procedures and documentation for employees and management.

• Minimum of 2 years of experience in IT support or a related role.<br>• Associate's degree in Information Technology, Computer Information Systems, or a related field is preferred.<br>• Strong customer service skills with the ability to communicate effectively with end-users.<br>• Familiarity with medium-sized organizations and multi-office environments is a plus.<br>• Proficiency in Microsoft Office Suite (Word, Excel, Teams) and other related tools.<br>• Experience troubleshooting and resolving hardware and software issues on various platforms, including Microsoft Windows, Mac, and Apple devices.<br>• Working knowledge of Active Directory, Cisco, and Citrix technologies.<br>• Ability to create clear and concise system documentation and procedures.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>