We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. Responsibilities: • Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options. • Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives. • Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels. • Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals. • Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency. • Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment. • Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals. • Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives. • Carry out other related duties as needed.

• Proficiency in Cisco Technologies is required for network management and troubleshooting. • Demonstrated expertise in Citrix Technologies, for effective deployment and support. • Familiarity with Cloud Technologies is essential for managing and supporting cloud-based products. • Strong understanding of Computer Hardware for diagnosing and resolving hardware-related issues. • Experience with Dell Technologies is necessary for hardware and software support. • Knowledge of About Time software for efficient time and project management. • Proficiency in Active Directory for user and resource management. • Experience with Backup Technologies for data protection and recovery. • Excellent Communication skills needed for effective collaboration and customer support.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Atlanta, GA
onsite
Permanent
80000.00 - 100000.00 USD / Yearly
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. Responsibilities: • Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options. • Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives. • Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels. • Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals. • Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency. • Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment. • Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals. • Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives. • Carry out other related duties as needed.
2025-09-10T13:24:14Z