We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.<br><br>Responsibilities:<br>• Provide Tier I and Tier II technical support, escalating complex issues when necessary.<br>• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.<br>• Manage and update master computer images, including building new configurations as needed.<br>• Maintain an inventory of technical equipment and ensure proper documentation.<br>• Handle warranty claims and support for computer hardware.<br>• Administer Microsoft Exchange and Office 365 environments.<br>• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.<br>• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.<br>• Install and terminate Ethernet cabling following industry standards.<br>• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.
We are looking for an experienced IT Technician to join our team in San Antonio, Texas. In this role, you will provide comprehensive desktop support and assist with hardware and software maintenance across various systems. You will collaborate with teams to ensure seamless operations while adhering to company policies and ensuring a secure IT environment.<br><br>Responsibilities:<br>• Resolve help desk tickets by troubleshooting computer and peripheral issues and providing necessary repairs or replacements.<br>• Travel to store locations or connect remotely to address technical concerns and provide timely support.<br>• Install, operate, and maintain IT equipment, ensuring optimal performance of desktops, laptops, tablets, and mobile devices.<br>• Deploy and configure new computer systems, install software, and facilitate handoffs to store teams.<br>• Perform regular testing of computer programs to identify security vulnerabilities and ensure maximum protection.<br>• Terminate, label, and pull Cat 6 Ethernet cables through designated areas, including drop ceilings and counters.<br>• Identify technology needs and propose recommendations to the Director of IT for enhancements.<br>• Enforce IT policies and procedures based on security guidelines and corporate standards.<br>• Manage department spending in alignment with budget strategies and seek purchasing discounts.<br>• Participate in an on-call rotation every third week, providing support as needed.
Minimum Requirements<br><br>Bachelor’s degree from an accredited college or university.<br>Two (2) years of experience focused on systems analysis, database management, application development, and operating systems.<br>Must have a satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the candidate.<br>Preferred Qualifications<br><br>Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical discipline.<br>Experience with Skyward Qmlativ.<br>Two (2) years’ experience with Texas school district Student Information Systems (TSDS).<br>Knowledge, Skills, and Abilities<br><br>Strong analytical and problem-solving skills in systems analysis and design.<br>Demonstrates a commitment to quality service, professionalism, and diplomacy when working with all levels of personnel.<br>Proven ability in project management, staff development, organization, and strategic planning.<br>Skilled in defining, communicating, and validating business and technical requirements.<br>Performs effectively under pressure, managing multiple priorities with accuracy and timeliness.<br>Exceptional written, verbal, and presentation skills, with the ability to convey complex technical concepts to diverse audiences.<br>Proficient in creating and modifying SQL and PowerShell scripts, and experienced in administering Microsoft Servers, SQL Server databases, and identity management systems.<br>Essential Functions/Key Responsibilities<br><br><br>System Administration & Support:<br><br>Administers and supports district information systems and applications, including the Skyward Qmlativ Student Information System and Skyward Business Information System.<br>Develops, maintains, and enhances integrations between the district’s student, HR, and business information systems to ensure seamless data exchange and accuracy.<br>Troubleshoots and resolves operational issues, identifying root causes and implementing effective, long-term solutions.<br>Prepares and maintains detailed documentation of system configurations, program development, and procedural guidelines to promote consistent and efficient system use.<br>Data Management & Analysis:<br><br>Gathers and analyzes user requirements to design and implement effective, functional system solutions.<br>Applies advanced analytical skills to develop end-user tools and processes that enhance operational efficiency.<br>Maintains a high level of accuracy and attention to detail by identifying, troubleshooting, and resolving data integrity issues within databases.<br>Utilizes expertise in relational databases and standard query languages (e.g., SQL Server) to extract, analyze, and interpret data for decision-making.<br>Assesses district-wide data management needs and establishes, implements, and maintains database standards and best practices.<br>Ensures data integrity, privacy, and security in compliance with district policies and applicable state and federal regulations, including FERPA and HIPAA.<br>Develops and administers a security roles and responsibilities matrix to manage user access across district systems and applications.<br>Data Systems Coordination and Process Improvement:
<p>We are seeking a skilled Manager of Applications Development to oversee the design, implementation, and management of critical application systems for financial, clinical, business, and administrative purposes. This role involves supervising development teams, ensuring adherence to organizational policies, and delivering complex system projects on time and with precision. This is a contract-to-permanent position based in San Antonio, Texas.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage development teams to deliver high-quality application systems for various organizational needs.</p><p>• Coordinate and schedule complex system tasks, ensuring timely execution and compliance with company policies.</p><p>• Provide technical guidance and expertise to developers and analysts, maintaining a collaborative work environment.</p><p>• Oversee programming and system operations, ensuring optimal performance and reliability of applications.</p><p>• Develop and implement solutions using programming languages such as .NET, VB, and C#.</p><p>• Collaborate with stakeholders to align application systems with business goals and requirements.</p><p>• Utilize Agile methodologies to streamline the software development lifecycle.</p><p>• Maintain strong working relationships across teams and departments to support organizational objectives.</p><p>• Perform additional duties as required, aligning with performance evaluations and organizational policies.</p>
