We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.

• Prior experience providing Tier I technical support, including troubleshooting and password resets.<br>• Proficiency in setting up laptops and troubleshooting hardware and software.<br>• Familiarity with help desk ticketing systems and processes.<br>• Willingness to travel regularly to various clinic locations.<br>• Strong reliability, work ethic, and a commitment to excellent customer service.<br>• Knowledge of desktop hardware and imaging processes.<br>• Experience with Windows 10 and Active Directory.<br>• Understanding of networking concepts and server installation projects is a plus.

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