<p>We are seeking a detail-oriented and experienced <strong>Senior Accountant</strong> to join our growing finance team in <strong>Toledo, Ohio</strong>. This is a key position responsible for ensuring the accuracy, integrity, and timeliness of financial reporting and supporting strategic decision-making across the organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and review financial statements in accordance with GAAP</li><li>Lead month-end, quarter-end, and year-end close processes</li><li>Reconcile complex accounts and resolve discrepancies</li></ul><p><br></p>
<p>We are looking for a detail-oriented Procurement Analyst to join our client's team in Westerville, Ohio. This Contract position offers the opportunity to manage critical procurement processes, ensure accurate data management, and support vendor operations. The role requires strong analytical skills, proficiency in Excel, and excellent communication abilities to collaborate across departments and resolve discrepancies effectively.</p><p><br></p><p>Responsibilities:</p><p>• Perform weekly reconciliation of vendor invoices, ensuring alignment with Kronos data and accurate application of pay rules and job codes.</p><p>• Maintain and update electronic records, including customer and cost center information, while managing requisition changes and updates.</p><p>• Provide onboarding and ongoing training for vendors and internal teams, ensuring comprehensive and accessible training materials are available.</p><p>• Collaborate with site teams to review and resolve Kick Out reports and address Kronos discrepancies before invoice finalization.</p><p>• Manage backend updates and ticket coordination within the vendor management system, ensuring smooth system maintenance.</p><p>• Generate detailed reports and audits on a weekly, monthly, and quarterly basis while maintaining thorough documentation of end-user interactions.</p><p>• Support site start-ups, shutdowns, acquisitions, and expansion projects, contributing to process improvement initiatives and system testing.</p><p>• Execute additional administrative tasks to enhance operational efficiency and assist team objectives.</p>
We are looking for a skilled Systems Engineer to join our team in Livonia, Michigan. This is an on-site, Contract-to-Permanent position that requires hands-on expertise in managing infrastructure, networking, and cloud-based systems. The ideal candidate will excel in troubleshooting complex issues and delivering high-quality technical solutions for both internal and external stakeholders.<br><br>Responsibilities:<br>• Lead and manage client projects from initial planning stages through implementation.<br>• Configure and maintain Windows Server environments, including hardware setup and optimization.<br>• Design and implement backup strategies to ensure system reliability and data protection.<br>• Manage Layer 3 switching tasks, including VLAN configurations, link aggregation, and routing protocols.<br>• Administer Microsoft 365 environments, including Exchange Online, Intune, and Azure AD, while ensuring proper licensing structures.<br>• Configure enterprise firewalls and manage VPN tunnels for secure communication.<br>• Utilize Entra ID (Azure AD) for hybrid identity and access management solutions.<br>• Develop and enforce Microsoft Intune policies for device management and security.<br>• Support Hybrid-Active Directory environments and manage Group Policy configurations.<br>• Provide technical support for applications running on Windows Server operating systems and participate in on-call rotations.
<p><strong> </strong></p><p>Our client is a rapidly growing and very well financed global company in the emerging energy sector. They are recruiting for their Manager of Project Accounting to join their world class team. This is a ground floor opportunity for a talented Manager of Project Accounting to take their career to the next level quickly with a great amount of career runway as this company rapidly builds their finance team and overall infrastructure. This exciting position will report to a tenured Director and provide accounting support for the operations team and their cutting edge new global level projects. </p><p><br></p><p>Duties for this this exciting Manager of Project Accounting role will include the following:</p><p><br></p><ul><li>Work closely with field operations, project managers as well as the corporate accounting team and be a key contributor to the month end and year end accounting close as well as financial reporting </li><li>Ensure all aspects of the company's construction and capital projects and fixed assets are recorded accurately and timely as required by GAAP, </li><li>Prepare journal entries including monthly accruals, adjusting entries and complex entries to support complex projects and related transactions </li><li>Perform monthly balance sheet reconciliations for accounts assigned and related account schedules </li><li>Assist with the external audit process and provide supporting schedules and requested information to support the year end external audit and quarterly reviews </li><li>Support management with the development of key accounting processes as well as design of internal controls </li><li>As a part of a team, assist with system implementations and related technology projects </li><li>Work effectively between project operations teams and the corporate accounting team to maintain information flow and hit reporting deadlines</li><li>Perform ad hoc projects for management as assigned.</li></ul><p>Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.</p><p><strong> </strong></p><p><br></p><p><br></p>
<p>Robert Half is working with a client that is looking for a proactive Customer Service Representative to manage high volumes of emails and provide exceptional customer experiences. This role involves processing purchase orders, confirming orders, and maintaining strong communication with customers and the Sales team. You'll solve problems, meet productivity goals, and support your team with a positive attitude. Key tasks include answering calls, managing filing, and handling additional duties as needed. Proficiency in Microsoft Office, strong communication skills, attention to detail, and the ability to work under pressure are essential. If you're a reliable multitasker eager to contribute to a dynamic team, we'd love to hear from you!</p><p>This client has great benefits and has bonus potential. This is a great place to work!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
We are looking for a detail-oriented Accounts Receivable Analyst to join our team in Novi, Michigan. In this position, you will be responsible for managing and optimizing accounts receivable processes, ensuring accurate financial reporting, and supporting key accounting functions. This role offers the opportunity to work collaboratively with the accounting team to maintain compliance and contribute to the company’s financial health.<br><br>Responsibilities:<br>• Process accounts receivable transactions and prepare month-end journal entries to ensure accurate financial records.<br>• Generate and issue customer invoices promptly while addressing discrepancies and following up on outstanding payments.<br>• Accurately post customer receipts into the Sage accounting system and resolve any payment-related issues.<br>• Perform monthly bank transfer reconciliations and ensure accurate reporting of cash balances.<br>• Conduct regular reconciliations of balance sheet and income statement accounts to maintain financial accuracy.<br>• Support intercompany reconciliation efforts by providing documentation and ensuring compliance with accounting policies.<br>• Assist in the preparation of weekly cash forecasts to project cash flow needs effectively.<br>• Prepare month-end journal entries and reconcile balance sheet accounts to support financial reporting requirements.<br>• Participate in cross-training initiatives to broaden expertise across accounting functions and provide backup support when needed.
<p>Robert Half is looking for a staff accountant for a growing Cincinnati based company. The staff accountant is responsible for the month-end close process, including the preparation of journal entries, bank and cash reconciliations and financial statement preparation. The staff accountants core responsibilities are below. For immediate consideration please contact Jarrod Moon at (859)229-3603.</p><p>Responsible for the month end closing process and preparation of financial statements for various entities</p><p>Analysis of monthly general ledger account activity, journal entries, accruals, reconciliation of various accounts and fixed asset administration</p><p>Assist with the treasury activities, including intercompany transactions and bank reconciliations</p><p>Reconciliation of certain accounts, as assigned</p><p>Year-end work papers for financial statements assigned and assistance with others</p><p>Tax compliance support as needed for annual tax returns</p>
<p>Our client, in the construction and industrial industry, is in need for a Payroll/HR Specialist to join their team on a temp-to-hire basis! This position involves overseeing payroll processes, managing employee records, and ensuring compliance with industry standards. The role may transition to a hybrid working model after an initial in-office period as the client is located in Wilcox. Ideally it would be 1-2 weeks on-site training, then will be hybrid with going on-site once every two weeks.</p><p><br></p><p>Responsibilities:</p><p>• Process weekly and semimonthly payroll for different employee groups, ensuring accuracy and timeliness for up to 70 employees</p><p>• Manage employee records, including onboarding documentation and annual compliance requirements.</p><p>• Administer benefits programs and coordinate random drug testing for both railroad and trucking operations.</p><p>• Monitor employee certifications, and send timely reminders for renewals.</p><p>• Enter daily field reports into Excel and Paylocity verifying job-specific hours for accuracy.</p><p>• Address employee inquiries regarding payroll discrepancies and provide exceptional customer service.</p><p>• Handle garnishments, direct deposit setups, and rate adjustments with precision.</p><p>• Collaborate on automating manual processes to improve efficiency.</p><p>• Organize employee files and ensure all documentation is up to date.</p><p>• Train on Paylocity to enhance payroll management capabilities.</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for a detail-oriented and organized <strong><em>Receptionist </em></strong>to join a team on a contract basis in Honolulu, Hawaii. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient front office experience. The ideal candidate will bring strong customer service skills and a proactive approach to handling a variety of administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients in a courteous and detail-oriented manner.</p><p>• Answer, screen, and direct incoming calls on a multi-line switchboard.</p><p>• Manage incoming and outgoing mail, ensuring timely processing and distribution.</p><p>• Maintain the organization and cleanliness of the front desk and reception area.</p><p>• Order and manage office supplies to ensure a well-stocked and functional workspace.</p><p>• Provide general administrative support to the team, including filing and data entry.</p><p>• Coordinate with internal departments to relay messages and schedule appointments.</p><p>• Handle inquiries and provide accurate information about the company and its services.</p>
<p>We are looking for a detail-oriented Accounts Payable Clerk to join our Finance team in Honolulu, Hawaii. In this role, you will play a crucial part in ensuring the accuracy of financial transactions while supporting payroll operations. This position is ideal for someone with excellent organizational skills, a strong ability to use technology, and a commitment to providing exceptional service. If interested in this role, please call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Audit and reconcile invoices processed through the automated system to ensure compliance with accounting standards.</p><p>• Manage construction-in-progress billing by coordinating with project directors for accurate and timely invoice processing.</p><p>• Provide outstanding customer service by addressing inquiries from stakeholders promptly and professionally.</p><p>• Maintain and organize documentation for all financial activities to support audits and compliance.</p><p>• Verify vendor accounts and resolve discrepancies related to purchase orders, invoices, or payments.</p><p>• Process organizational transactions and prepare detailed reconciliation reports for approval.</p><p>• Perform reconciliations for assigned general ledger accounts and address any necessary corrections.</p><p>• Monitor stale-dated transactions and take appropriate follow-up actions to ensure accuracy.</p>
<p>Our trusted client is looking for an experienced Controller for a long-term engagement. This hybrid role is based in Novi, Michigan and will report directly to the CFO. This position will play a key part in overseeing financial operations, ensuring accurate reporting, and supporting multi-site financial consolidations.</p><p><br></p><p>The day-to-day responsibilities include: </p><p><br></p><p>• Oversee monthly financial reporting, including the preparation of financial statements and consolidation of results across multiple sites.</p><p>• Manage and coordinate plant finance teams, providing leadership and guidance to achieve organizational goals.</p><p>• Maintain and enhance internal control systems to ensure compliance and accuracy in financial processes.</p><p>• Utilize finance modules within ERP systems to post entries, generate reports, and analyze financial data.</p><p>• Conduct ad hoc financial analyses to support decision-making and strategic planning.</p><p>• Apply standard costing methods to evaluate manufacturing costs and improve financial performance.</p><p>• Partner with auditors to facilitate external audits and ensure adherence to regulatory standards.</p><p>• Develop and execute plans for continuous improvement in financial operations and reporting processes.</p><p>• Provide insights and recommendations to senior management based on financial data and trends.</p><p>• Collaborate across departments to align financial strategies with overall business objectives.</p>
<p><strong>Job Posting: Accounts Payable Specialist (Contract)</strong></p><p><br></p><p>We are seeking an <strong>Accounts Payable Specialist</strong> for a <strong>contract position</strong> to support critical AP functions within a dynamic and fast-paced organization. In this role, you will process and verify vendor invoices, perform account coding and coding invoices, execute three-way matching for purchase orders, and handle ACH payments and check runs. Additional responsibilities include reconciling vendor statements, maintaining organized AP records, assisting with month-end close activities, and addressing vendor inquiries. You’ll also have the opportunity to participate in process improvements and ad-hoc projects as needed.</p><p><br></p><p>Ideal candidates will have prior experience with Accounts Payable tasks, familiarity with SAP or similar systems, and an understanding of account coding, invoice coding, and AP workflows such as three-way matching, ACH payments, and check runs. This is an excellent opportunity for a motivated professional seeking to grow their expertise in accounts payable through a contract role.</p><p><br></p><p><strong>Apply today!</strong></p>
<p>Robert Half is partnering with a client in Phoenix looking to fill a <strong>Business Systems Analyst</strong> position for a <strong>contract opportunity</strong>. This role is ideal for professionals with strong analytical, technical, and communication skills, who can bridge business needs with technology solutions.</p><p>Responsibilities:</p><ul><li>Collaborate with stakeholders to gather, document, and analyze business requirements and translate them into detailed technical specifications.</li><li>Act as a liaison between business teams and IT departments to ensure seamless communication and the delivery of solutions that meet organizational goals.</li><li>Evaluate existing systems, identify gaps, and recommend improvements to streamline operations and enhance system capabilities.</li><li>Support the design, implementation, and testing of software applications and systems, ensuring alignment with business objectives.</li><li>Develop project plans, workflow diagrams, and other relevant documentation to outline processes and data flows.</li><li>Troubleshoot system issues and coordinate solutions with appropriate teams.</li><li>Provide training and support to end-users to maximize system utilization and effectiveness.</li><li>Stay updated on industry trends, emerging technologies, and best practices to inform decision-making and solution development.</li></ul><p><br></p>
We are looking for a diligent and organized accounting specialist to join our team in Clearwater, Florida. In this long-term contract position, you will play a key role in ensuring compliance with sales and use tax regulations while collaborating closely with the accounting department. This is an excellent opportunity for individuals who excel in managing detailed documentation and delivering exceptional customer service.<br><br>Responsibilities:<br>• Manage exemption certificates and ensure all documentation is accurate and up to date.<br>• Research and validate customer documents across multiple states to ensure compliance with tax regulations.<br>• Collaborate with clients to gather and verify necessary information while providing excellent customer service.<br>• Support the accounting team in maintaining accurate records related to sales and use taxes.<br>• Utilize Microsoft Excel to organize and analyze tax-related data effectively.<br>• Assist in accounts payable (AP) and accounts receivable (AR) processes as needed.<br>• Monitor and address discrepancies in tax documentation and compliance.<br>• Ensure adherence to tax compliance processes and provide recommendations for improvements.<br>• Coordinate with internal teams to ensure seamless integration of tax compliance procedures.<br>• Contribute to the overall efficiency of the accounting department through multitasking and problem-solving.
<p>We are looking for a talented Editorial Creative Producer to join our team on a long-term contract basis. In this role, you will lead the creative execution and visual direction of the latform, ensuring consistency and quality across editorial articles, websites, and marketing content. Based in New York, New York, you will collaborate with a diverse group of creative professionals to bring engaging and visually appealing content to audiences worldwide.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the planning, creation, and delivery of visual assets in collaboration with agency teams.</p><p>• Perform quality control checks and manage the archiving of creative files to maintain brand standards.</p><p>• Coordinate with global marketing teams to source artwork and visuals that align with guidelines.</p><p>• Work closely with product and marketing designers to develop graphics and multimedia content.</p><p>• Manage workflows and align efforts with the growth marketing design production team.</p><p>• Supervise post-production processes to ensure timely and accurate delivery of all assets.</p><p>• Track and oversee creative assets throughout the production lifecycle, ensuring proper organization and accessibility.</p><p>• Collaborate with stakeholders, including freelance writers and creative marketing teams, to ensure seamless execution of editorial projects.</p><p>• Provide leadership and direction to maintain consistent visual language across all content platforms.</p>
<p><strong>Customer Service Representative – Automotive</strong></p><p><strong>Location:</strong> South Oklahoma City, OK</p><p><strong>Compensation:</strong> $15hr + commission opportunities</p><p><br></p><p><strong>Job Description:</strong></p><p> We are looking for an enthusiastic Call Center / Sales Representative to join our team in South OKC. This role is perfect for individuals with prior call center, sales, or dealership experience who thrive in a fast-paced, customer-focused environment. You will play a key role in engaging with potential customers over the phone, answering questions, and guiding them through the sales process to ensure a positive experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls to connect with potential and existing customers</li><li>Provide detailed information on vehicles, features, warranties, and financing options</li><li>Actively follow up with leads to drive appointments and sales opportunities</li><li>Maintain accurate records of customer interactions and follow-ups in the CRM system</li><li>Consistently meet or exceed individual and team sales goals</li><li>Deliver professional and friendly service that builds customer trust and repeat business</li></ul>
We are looking for a skilled Credit Analyst to join our team in Burbank, California. This role requires a proactive individual who can manage collections effectively, resolve payment discrepancies, and maintain strong relationships with internal and external stakeholders. If you have a keen eye for detail and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Conduct collection calls and correspondence in a high-paced, goal-driven environment to ensure timely payments.<br>• Address customer inquiries related to collection matters and assist in resolving payment discrepancies.<br>• Take ownership of reducing delinquency balances for assigned accounts through effective communication and follow-up.<br>• Support the Accounts Receivable Department by performing additional tasks as needed.<br>• Collaborate with sales and senior management to expedite the collection process when necessary.<br>• Maintain clear and consistent communication with the sales team regarding customer accounts to ensure timely resolutions.
We are looking for a skilled Legal Assistant to join our team in Grand Rapids, Michigan. This role requires an individual with a strong background in litigation, excellent organizational skills, and the ability to support attorneys in delivering high-quality legal services.<br><br>Responsibilities:<br>• Prepare and file legal documents electronically, ensuring accuracy and compliance with court requirements.<br>• Manage litigation schedules, including maintaining calendars and coordinating court appearances.<br>• Support attorneys by organizing case files, drafting correspondence, and conducting preliminary research.<br>• Handle scheduling tasks, such as arranging meetings and depositions.<br>• Monitor deadlines and ensure timely submission of court filings.<br>• Facilitate communication with clients, court personnel, and other legal professionals.<br>• Assist in the preparation of legal pleadings, motions, and discovery documents.<br>• Maintain confidentiality and adhere to ethical standards in all legal matters.<br>• Stay updated on e-filing procedures and court regulations.
<p>We are looking for a dedicated Office Manager to join our team in Edwardsville, Pennsylvania. In this long-term contract role, you will oversee daily administrative operations, financial processes, and customer support to ensure the smooth functioning of our commercial cleaning franchise. This position is ideal for someone with strong organizational and leadership skills who thrives in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage daily office operations to maintain a productive and detail-oriented workspace.</p><p>• Organize and maintain accurate records for contracts, insurance, compliance, and franchise documentation.</p><p>• Manage vendor relationships, including supply orders and office equipment maintenance.</p><p>• Assist franchise owners with onboarding, paperwork, and compliance requirements to ensure operational success.</p><p>• Handle accounts payable and receivable tasks, such as invoicing, collections, and vendor payments.</p><p>• Oversee franchise billing processes, royalty reporting, and financial reconciliations.</p><p>• Monitor budgets, cash flow, and expenses to support the franchise's financial health and growth.</p><p>• Collaborate with accountants and auditors to ensure adherence to financial policies and tax regulations.</p><p>• Provide support to franchisees by offering tools, resources, and guidance for their operations.</p><p>• Address escalated customer service issues with professionalism and efficiency, ensuring client satisfaction.</p><p><br></p><p>For immediate consideration please apply directly to job posting or call 610-882-1600</p><p><br></p><p><br></p>
<p>We are looking for a dedicated Accounts Payable Supervisor/Manager to oversee and streamline our accounts payable operations in Nashville, Tennessee. This role is ideal for someone with a strong background in accounting and a proven ability to manage payment processes efficiently while maintaining accuracy. The successful candidate will play a key role in ensuring financial transactions are handled seamlessly.</p><p><br></p><p>This is an ON-SITE position, Monday through Friday, within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the accounts payable team to ensure timely and accurate processing of invoices.</p><p>• Review and approve coding for invoices to ensure compliance with financial regulations and company standards.</p><p>• Coordinate and execute check runs, ACH transactions, and other payment methods.</p><p>• Monitor and enforce adherence to policies and procedures within the accounts payable department.</p><p>• Provide leadership and guidance to team members, fostering a collaborative and efficient work environment.</p><p>• Analyze and resolve discrepancies in invoices, payments, or vendor accounts.</p><p>• Develop and implement strategies to improve accounts payable workflows and automate processes.</p><p>• Prepare reports and provide insights on accounts payable performance to senior management.</p><p>• Collaborate with other departments to ensure seamless financial operations and support.</p><p>• Train and mentor staff to enhance their skills and ensure consistent performance.</p>
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
<p>We are seeking AP Clerks to support our clients in Auburn. These roles are ideal for candidates looking to gain experience in a fast-paced accounting environment.</p><p>Responsibilities:</p><ul><li>Enter and process vendor invoices and payment requests.</li><li>Match purchase orders with invoices and resolve discrepancies.</li><li>Maintain filing systems and documentation for AP records.</li><li>Assist with check runs and electronic payments.</li><li>Provide support to the accounting team as needed.</li></ul>
<p>Robert Half is seeking a Customer Service Representative to support our client’s daily operations. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple customer interactions efficiently while providing excellent support to the team.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Handle incoming calls, emails, and in-person inquiries with professionalism and courtesy</li><li>Assist customers with questions, concerns, and service requests</li><li>Perform general clerical duties including filing, data entry, and documentation</li><li>Process orders, returns, and account updates accurately</li><li>Maintain customer records and update databases</li><li>Collaborate with internal departments to resolve customer issues</li></ul><p><br></p>
<p>We are looking for a skilled Customer Experience Specialist to join our team to cover for a 12-week medical leave that might extend. As part of a direct-to-consumer subscription-based brand, you will play a crucial role in retaining customers and addressing their concerns to ensure satisfaction and loyalty. This is a contract position that requires strong communication skills and the ability to manage customer interactions effectively. This role is fully remote and is slated to last through the end of the year with the possibility of extension into 2026.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Manage customer inquiries through email and phone, ensuring timely and accurate responses.</p><p>• Address connectivity issues and resolve customer concerns to maintain satisfaction.</p><p>• Utilize multiple browsers and tools to streamline customer service processes.</p><p>• Enhance customer retention strategies by identifying and addressing potential subscription cancellations.</p><p>• Collaborate with team members to ensure seamless customer experience during peak seasons.</p><p>• Monitor customer feedback and provide actionable insights to improve service quality.</p><p>• Maintain detailed records of customer interactions and resolutions.</p><p>• Assist in optimizing workflows to handle increased demand during holiday seasons.</p><p>• Participate in monthly in-office meetings when required to align on goals and strategies.</p>
