We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information. This role offers an opportunity to work in a dynamic and fast-paced environment while building strong relationships with customers. Responsibilities:• Respond to a high volume of customer calls and inquiries promptly and courteously.• Handle customer concerns, complaints, and issues with attention to detail and empathy.• Deliver clear and accurate information about products, services, and company policies.• Record all customer interactions and updates in the designated system.• Direct complex or unresolved issues to the appropriate department for further assistance.• Strive to meet or exceed daily performance goals such as call volume, response times, and satisfaction ratings.• Maintain a positive and detail-oriented attitude during all customer interactions.• Adapt to a structured schedule and adhere to call center protocols.• Collaborate with team members to improve processes and enhance customer experiences. The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• High school diploma or equivalent; advanced education such as an associate or bachelor’s degree is a plus. • Minimum of 1 year of experience in customer service, preferably in a call center environment. • Strong communication skills, both verbal and written. • Proven ability to manage multiple tasks and solve problems effectively. • Familiarity with customer service software and proficiency in Microsoft Office tools. • Comfortable working in a fast-paced, high-volume setting. • Flexibility to work varying shifts and sit for extended periods while using a headset.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Westchester, IL
onsite
Contract / Temporary to Hire
17.10 - 19.80 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information. This role offers an opportunity to work in a dynamic and fast-paced environment while building strong relationships with customers. Responsibilities:• Respond to a high volume of customer calls and inquiries promptly and courteously.• Handle customer concerns, complaints, and issues with attention to detail and empathy.• Deliver clear and accurate information about products, services, and company policies.• Record all customer interactions and updates in the designated system.• Direct complex or unresolved issues to the appropriate department for further assistance.• Strive to meet or exceed daily performance goals such as call volume, response times, and satisfaction ratings.• Maintain a positive and detail-oriented attitude during all customer interactions.• Adapt to a structured schedule and adhere to call center protocols.• Collaborate with team members to improve processes and enhance customer experiences. The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025-11-19T21:29:02Z