We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent position, you will play a pivotal role in delivering exceptional service to customers by addressing inquiries, resolving concerns, and ensuring satisfaction. This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy building positive relationships with customers. Responsibilities:• Respond promptly and with attention to detail to a high volume of inbound customer calls.• Address customer questions, concerns, and complaints with empathy and efficiency.• Provide precise information about products, services, policies, and procedures.• Record all customer interactions and updates within the company's designated system.• Escalate complex or unresolved issues to the appropriate departments as needed.• Strive to meet or exceed daily performance metrics, including call volume, response times, and customer satisfaction scores.• Maintain a courteous, detail-oriented, and positive demeanor while interacting with customers.• Adapt to varying schedules and call volumes in a dynamic environment. The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• High school diploma or equivalent; an associate or bachelor's degree is a plus. • At least one year of experience in customer service, preferably in a call center setting. • Strong verbal and written communication skills to effectively interact with customers. • Proven ability to solve problems and manage multiple tasks simultaneously. • Familiarity with customer service software and proficiency in Microsoft Office Suite. • Capacity to excel in a high-volume, fast-paced work environment. • Flexibility to work varying shifts and adapt to changing priorities.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Westchester, IL
onsite
Contract / Temporary to Hire
17.10 - 19.80 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent position, you will play a pivotal role in delivering exceptional service to customers by addressing inquiries, resolving concerns, and ensuring satisfaction. This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy building positive relationships with customers. Responsibilities:• Respond promptly and with attention to detail to a high volume of inbound customer calls.• Address customer questions, concerns, and complaints with empathy and efficiency.• Provide precise information about products, services, policies, and procedures.• Record all customer interactions and updates within the company's designated system.• Escalate complex or unresolved issues to the appropriate departments as needed.• Strive to meet or exceed daily performance metrics, including call volume, response times, and customer satisfaction scores.• Maintain a courteous, detail-oriented, and positive demeanor while interacting with customers.• Adapt to varying schedules and call volumes in a dynamic environment. The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025-09-19T20:44:30Z