• Responsible for being the front-line support and order process expert for sales representatives and customers. • Manage orders from start to finish including order entry, verifying acknowledgements, vendor confirmations, order changes, status checks, sourcing, order tracking, claims, and returns. • Perform daily transactions in order management program, as well as on our B2B website. o Including, but not limited to, customer order management. • Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, managing orders, shipping, subs, cuts, pricing, claims, and returns. • Pulling and filing of sales orders. • Responsible for timely communication via email and phone with sales representatives, customers, and vendors. • Provide sales reports to sales representatives or customers when requested. • Communicate deadlines and supplies pertinent and related vendor information to customers. • Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors. • Always strive for the highest customer satisfaction by exceeding customer expectations. • Manage time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities. • Provide recommendations for problem resolution. • Provide back-up for team members on a regular basis, provide back-up in other areas as requested. • Participate in special projects as requested. • Identify system issues, enhancements and recommend solutions to help exceed customer expectations. • Assist in system testing and training.

Call Center Customer Service, Customer Service, Order Entry, Answering Inbound Calls, Inbound Outbound Calls, Vendor Management, Account Management, Outbound Shipments, B2B Sales, Salesforce Platform, Customer pricing, Claims Processing, Process Returns

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Tewksbury, MA
onsite
Contract / Temporary to Hire
15.04 - 17.41 USD / Hourly
• Responsible for being the front-line support and order process expert for sales representatives and customers. • Manage orders from start to finish including order entry, verifying acknowledgements, vendor confirmations, order changes, status checks, sourcing, order tracking, claims, and returns. • Perform daily transactions in order management program, as well as on our B2B website. o Including, but not limited to, customer order management. • Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, managing orders, shipping, subs, cuts, pricing, claims, and returns. • Pulling and filing of sales orders. • Responsible for timely communication via email and phone with sales representatives, customers, and vendors. • Provide sales reports to sales representatives or customers when requested. • Communicate deadlines and supplies pertinent and related vendor information to customers. • Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors. • Always strive for the highest customer satisfaction by exceeding customer expectations. • Manage time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities. • Provide recommendations for problem resolution. • Provide back-up for team members on a regular basis, provide back-up in other areas as requested. • Participate in special projects as requested. • Identify system issues, enhancements and recommend solutions to help exceed customer expectations. • Assist in system testing and training.
2025-10-03T22:08:57Z