<p>We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their concerns are addressed with care and professionalism. Based in San Francisco, California, this position offers the opportunity to make a meaningful impact by representing the voice of our customers and contributing to process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries through a ticketing system, offering prompt and empathetic support.</p><p>• Assist customers with order-related issues, including troubleshooting device malfunctions and guiding them through replacement processes.</p><p>• Provide clear explanations of product features and usability to enhance customer understanding.</p><p>• Troubleshoot app, frame, and WiFi connectivity issues to ensure seamless user experiences.</p><p>• Manage warranty claims and facilitate product returns in a timely and efficient manner.</p><p>• Collaborate with team members and other departments to represent customer feedback and drive improvements.</p><p>• Monitor and maintain high customer satisfaction scores by delivering exceptional service.</p><p>• Adapt to changes and challenges in a fast-paced startup environment.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Kaylen Dalmacio at Kaylen.dalmacio - at - roberthalf - .com with your word resume and reference job ID#*00410-0013308435*</p>

• Minimum of 1 year of experience in a customer service role, preferably in a remote support setting.<br>• Proficiency with customer service software, such as Zendesk, Freshdesk, or Salesforce.<br>• Strong communication skills with the ability to empathize and connect with customers.<br>• Demonstrated ability to troubleshoot and resolve technical issues effectively.<br>• Eagerness to learn and adapt to new challenges within a dynamic environment.<br>• Familiarity with cloud technologies and CRM systems is a plus.<br>• Proficiency in Microsoft Excel and database management.<br>• Commitment to delivering exceptional customer satisfaction.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>