<p>We are recruiting for an incredible, paid digital advertising & marketing agency in San Diego that focuses on providing Amazon ad strategies for brands selling on the Amazon marketplace as they are recruiting for their Director Client Services. This is a 5 days/week onsite position and will report to the agency's CEO.</p><p> </p><p><u>Key Responsibilities</u></p><p><br></p><p>● Manage and provide strategic direction for Brand Management, Content, and Advertising departments.</p><p>● Ensure alignment across departments to deliver cohesive and impactful client solutions.</p><p>● Lead and mentor department leads, ensuring they have the support and guidance needed to succeed.</p><p>● Foster a culture of collaboration, accountability, and continuous improvement.</p><p>● Collaborate with teams to solve client issues and ensure high levels of client satisfaction and retention.</p><p>● Act as an escalation point for client concerns, providing solutions that align with company goals.</p><p>● Identify and implement strategies to improve the efficiency and quality of services.</p><p>● Monitor department KPIs and ensure consistent performance improvements.</p><p>● Oversee training initiatives to upskill team members and maintain expertise in Amazon-related services.</p><p>● Develop and implement processes for onboarding and professional development.</p><p>● Partner with senior leadership to identify growth opportunities and expand service offerings.</p><p>● Stay updated on Amazon trends and best practices, ensuring strategies remain cutting-edge.</p><p>● Cultivate strong relationships with team members, fostering a supportive and respectful work environment.</p><p>● Handle performance management, feedback, and career development for department leads.</p>

<p>● Extensive experience in Amazon services, particularly in Brand Management, Content, and Advertising roles.</p><p>● Proven leadership experience, including managing multiple departments or large teams.</p><p>● Strong understanding of Amazon’s platform, tools, and strategies.</p><p>● Excellent client relationship management skills, with a focus on retention and satisfaction.</p><p>● Exceptional problem-solving abilities and a results-oriented mindset.</p><p>● Experience in process improvement and driving operational efficiency.</p><p>● Outstanding communication, organizational, and people management skills.</p><p>● Bachelor’s degree in Business, Marketing, or a related field (preferred but not required)</p>

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