<p><strong>Bilingual Spanish Call Center Representative</strong></p><p><strong>Non-Profit Organization | San Diego, CA (Kearny Mesa)</strong></p><p><strong>Ability to work Hybrid after approx. 6 months </strong></p><p><br></p><p>About the Role</p><p>Our team is partnering with a well-established <strong>non-profit organization serving the San Diego community</strong>. This is a <strong>contract-to-hire Call Center role</strong> ideal for candidates who are passionate about helping others and making a meaningful impact.</p><p>This position requires <strong>bilingual fluency in English and Spanish</strong> and the ability to commute <strong>daily to the Kearny Mesa office</strong>. After approx. 6 months and showing you are meeting company expectations this role has the ability to be hybrid. </p><p><br></p><p>Key Responsibilities</p><ul><li>Handle a high volume of inbound and outbound calls from community members</li><li>Provide assistance, information, and resources to individuals and families in need</li><li>Communicate clearly and compassionately in <strong>both English and Spanish</strong></li><li>Accurately document calls and case details in internal systems</li><li>Follow established call center procedures and compliance guidelines</li><li>Work collaboratively with internal teams to ensure community needs are met</li></ul><p><br></p>

<p>Required Qualifications</p><ul><li><strong>Bilingual: Fluent in English and Spanish (required)</strong></li><li>Previous call center, customer service, or community service experience</li><li>Strong communication, listening, and problem-solving skills</li><li>Ability to handle sensitive conversations with empathy and professionalism</li><li>Reliable, punctual, and able to work in a fast-paced environment</li><li>Must be able to <strong>commute daily to Kearny Mesa, San Diego</strong></li></ul><p><br></p><p>Preferred Qualifications</p><ul><li>Experience working with non-profits, social services, or community-based programs</li><li>Familiarity with CRM or call-tracking systems</li></ul>

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