We are looking for an organized and proactive Customer Service Representative to join our team in Plymouth, Minnesota. This role focuses on dispatching and coordinating service activities while maintaining clear communication with customers and technicians. As a key member of the team, you will utilize scheduling and ticketing tools to ensure efficient operations. This is a long-term contract position, offering stability and opportunities for growth. Responsibilities: • Respond to incoming calls, including crisis situations, informational inquiries, follow-ups, and service requests. • Schedule and coordinate service calls, ensuring efficient allocation of resources. • Create and manage dispatch tickets for service calls, ensuring accuracy and timely updates. • Assign service technicians to calls and conduct debriefs following their assignments. • Update and maintain technician schedules and availability within system tools. • Monitor and manage the dispatch board to ensure schedules are adhered to. • Analyze and forecast workloads to optimize resource planning. • Provide service technicians with necessary information and support to complete tasks effectively. • Review, acknowledge, and update tickets as needed to maintain accurate records.

• Proficiency in Microsoft Teams, Outlook, and scheduling or ticketing software. • Strong multitasking skills and the ability to prioritize tasks effectively. • Basic knowledge of Excel for data tracking and reporting. • Proven ability to adapt to changing situations and work under pressure. • Excellent note-taking and organizational skills to ensure accurate documentation. • Self-motivated with the ability to work independently and manage time efficiently. • Strong communication skills and the ability to collaborate with diverse personalities. • Experience in stress management and maintaining composure in challenging situations.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Plymouth, MN
onsite
Temporary
17.58 - 20.35 USD / Hourly
We are looking for an organized and proactive Customer Service Representative to join our team in Plymouth, Minnesota. This role focuses on dispatching and coordinating service activities while maintaining clear communication with customers and technicians. As a key member of the team, you will utilize scheduling and ticketing tools to ensure efficient operations. This is a long-term contract position, offering stability and opportunities for growth. Responsibilities: • Respond to incoming calls, including crisis situations, informational inquiries, follow-ups, and service requests. • Schedule and coordinate service calls, ensuring efficient allocation of resources. • Create and manage dispatch tickets for service calls, ensuring accuracy and timely updates. • Assign service technicians to calls and conduct debriefs following their assignments. • Update and maintain technician schedules and availability within system tools. • Monitor and manage the dispatch board to ensure schedules are adhered to. • Analyze and forecast workloads to optimize resource planning. • Provide service technicians with necessary information and support to complete tasks effectively. • Review, acknowledge, and update tickets as needed to maintain accurate records.
2025-12-12T21:58:36Z