<p>A well-established auto body and collision repair shop in Oceanside is seeking a professional and customer-focused <strong>Customer Support Representative</strong> to serve as the primary point of contact for customers and insurance partners throughout the repair process. This role is ideal for someone who enjoys balancing customer communication, administrative accuracy, and collaboration with technicians and estimators. The Customer Support Representative will guide customers from vehicle drop-off through completion, ensuring timely updates, accurate documentation, and a smooth repair experience. This role requires strong communication skills, attention to detail, and comfort working in a fast-paced shop environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Communicate regularly with customers, insurance adjusters, and internal departments to provide repair status updates</li><li>Coordinate with estimators and technicians to relay accurate timelines and scope changes</li><li>Address customer questions or concerns promptly and professionally</li><li>Review repair orders and ensure documentation is complete and accurate</li><li>Assist with estimating updates, deposits, and payment collection</li><li>Maintain detailed customer records, including authorizations, photos, and repair documentation</li><li>Schedule vehicle drop-offs and pickups as needed</li><li>Support front office operations and administrative tasks</li></ul>

<ul><li>2+ years of customer service or front office experience</li><li>Experience in automotive, collision repair, or service environments preferred</li><li>Strong verbal and written communication skills</li><li>Proficiency in Microsoft 365 applications</li><li>Comfortable handling multi-line phone systems</li><li>Ability to use standard office equipment including copiers and scanners</li><li>Strong organizational skills and attention to detail</li><li>Professional demeanor and customer-first mindset</li></ul><p><br></p>

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