<p>A growing company in Carlsbad is seeking a detail-oriented <strong>Customer Support Specialist</strong> to support client accounts and internal operations. This role focuses on maintaining strong client relationships, resolving inquiries efficiently, and ensuring seamless coordination between customers and internal teams. The Customer Support Specialist will manage inbound requests, track service issues, and support order or account-related processes. This position is ideal for someone who thrives in a structured environment and enjoys providing dependable, high-quality support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for customer inquiries via phone and email</li><li>Coordinate with internal teams to resolve service or order-related issues</li><li>Track customer interactions and maintain accurate records in internal systems</li><li>Provide timely follow-up to ensure customer satisfaction</li><li>Assist with order processing, documentation, and reporting</li><li>Identify recurring issues and communicate trends to management</li><li>Support process improvements to enhance customer experience</li></ul><p><br></p>

<ul><li>2–4 years of customer support or client services experience</li><li>Strong problem-solving and organizational skills</li><li>Excellent written and verbal communication abilities</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Ability to manage multiple priorities and deadlines</li><li>Professional, calm, and customer-focused demeanor</li><li>Experience in manufacturing or service-based industries preferred</li></ul><p><br></p>

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