<p>A healthcare services organization in San Marcos is seeking a compassionate and detail-oriented <strong>Call Center Representative</strong> to support patient communications and appointment coordination. This role requires a calm, professional demeanor and a strong commitment to confidentiality and accuracy. You will serve as a key point of contact for patients, helping them navigate services while ensuring a positive experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer a high volume of inbound calls from patients and caregivers</li><li>Schedule, confirm, and modify appointments accurately</li><li>Provide clear and empathetic communication regarding services and procedures</li><li>Enter and update patient information in electronic systems</li><li>Coordinate with internal departments to resolve inquiries</li><li>Follow HIPAA and organizational compliance standards</li><li>Document all interactions thoroughly and accurately</li></ul>

<ul><li>1–3 years of call center or healthcare customer service experience</li><li>Strong interpersonal and communication skills</li><li>High attention to detail and data accuracy</li><li>Ability to manage sensitive information professionally</li><li>Comfortable working in a structured, compliance-driven environment</li><li>Basic proficiency with scheduling systems and office software</li></ul><p><br></p>

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