We are looking for a motivated Customer Service Representative to join our team in Monterey, California. In this contract-to-permanent role, you will serve as a vital point of contact for customers, ensuring smooth interactions and accurate transactions. Ideal candidates will have strong communication skills and a commitment to delivering exceptional service in a fast-paced, non-profit environment. Responsibilities: • Process credit card transactions efficiently and accurately during events. • Guide attendees and provide directions to festival locations at the fairgrounds. • Respond to inbound calls and address customer inquiries with professionalism. • Manage outbound calls to follow up on customer concerns or requests. • Handle cash transactions and ensure proper documentation and reconciliation. • Assist with order entry tasks, maintaining accuracy and attention to detail. • Collaborate with on-site coordinators to ensure smooth event operations. • Maintain a positive and welcoming demeanor to enhance customer satisfaction. • Adhere to organizational policies and procedures, including dress code and conduct. • Provide feedback and suggestions to improve customer service processes.

• At least 1 year of experience in customer service, call center, or related roles. • Proficiency in handling inbound and outbound calls. • Competence in processing credit card and cash transactions. • Strong organizational skills with attention to detail in order entry. • Ability to work effectively in a fast-paced event environment. • Exceptional communication and interpersonal skills. • Familiarity with basic computer systems and software. • Willingness to adhere to company policies, including dress code and conduct.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Monterey, CA
onsite
Contract / Temporary to Hire
20.00 - 21.00 USD / Hourly
We are looking for a motivated Customer Service Representative to join our team in Monterey, California. In this contract-to-permanent role, you will serve as a vital point of contact for customers, ensuring smooth interactions and accurate transactions. Ideal candidates will have strong communication skills and a commitment to delivering exceptional service in a fast-paced, non-profit environment. Responsibilities: • Process credit card transactions efficiently and accurately during events. • Guide attendees and provide directions to festival locations at the fairgrounds. • Respond to inbound calls and address customer inquiries with professionalism. • Manage outbound calls to follow up on customer concerns or requests. • Handle cash transactions and ensure proper documentation and reconciliation. • Assist with order entry tasks, maintaining accuracy and attention to detail. • Collaborate with on-site coordinators to ensure smooth event operations. • Maintain a positive and welcoming demeanor to enhance customer satisfaction. • Adhere to organizational policies and procedures, including dress code and conduct. • Provide feedback and suggestions to improve customer service processes.
2025-09-08T23:13:46Z