<p><strong>Position Summary:</strong></p><p> We are seeking a detail-oriented and customer-focused Help Desk Technician to provide first-line technical support for hardware, software, and network issues. This role requires strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced environment while delivering exceptional customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</li><li>Diagnose and troubleshoot hardware, software, and network issues on desktops, laptops, printers, and mobile devices.</li><li>Escalate complex issues to higher-level support teams or vendors when necessary.</li><li>Install, configure, and maintain operating systems, business applications, and security tools.</li><li>Manage user accounts, permissions, and access rights in Active Directory, Office 365, and related platforms.</li><li>Track, prioritize, and document all help desk interactions using the ticketing system.</li><li>Provide technical guidance and training to end-users on company systems and applications.</li><li>Assist with hardware lifecycle tasks such as setups, relocations, upgrades, and decommissions.</li><li>Support remote users through VPN, remote desktop tools, or collaboration platforms.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>1–3 years of experience in a help desk or IT support role.</li><li>Strong knowledge of Windows and/or macOS operating systems.</li><li>Familiarity with Active Directory, Office 365, and common enterprise applications.</li><li>Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).</li><li>Excellent communication and problem-solving skills.</li><li>Ability to prioritize tasks and manage time effectively in a high-volume support environment.</li><li>CompTIA A+, Network+, or similar certifications (preferred).</li></ul><p><strong>Nice to Have:</strong></p><ul><li>Experience with mobile device management (MDM).</li><li>Familiarity with ITIL practices and ticketing systems such as ServiceNow, Zendesk, or ManageEngine.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>