<p><strong>We’re seeking a compassionate and dedicated Helpline Counselor to join our team in Miami. In this role, you’ll provide critical support to individuals navigating difficult moments in their lives. If you’re passionate about helping others and have strong communication skills, especially in Spanish, we’d love to hear from you.</strong></p><p><br></p><p><strong>For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. Following training, the role will transition to an overnight shift.</strong></p><p><strong></strong></p><p>Key Responsibilities:</p><ul><li>Answer incoming calls with empathy, providing emotional support and resources to callers in need</li><li>Communicate fluently in Spanish to ensure effective, compassionate assistance</li><li>Document call details accurately in the system</li><li>Apply crisis intervention techniques in high-stress situations</li><li>Stay calm and detail-oriented while handling sensitive conversations</li><li>Participate in specialized training on suicide prevention and crisis management</li><li>Collaborate with team members to continuously improve service quality</li><li>Maintain confidentiality and adhere to organizational policies</li><li>Provide translation services for Spanish-speaking callers when necessary</li><li>Contribute to a positive, supportive team environment</li></ul><p><br></p>

<ul><li>Proficiency in Spanish (spoken and written) required</li><li>Bachelor’s degree in Psychology or related field preferred</li><li>Strong interpersonal and active listening skills</li><li>Ability to remain composed and empathetic under pressure</li><li>Prior experience in counseling or crisis intervention preferred (not required)</li><li>Willingness to complete training in suicide prevention and intervention</li><li>Comfortable working in a call center environment with data entry responsibilities</li><li>Commitment to making a meaningful difference in the lives of others</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>