<p><strong>Robert Half is partnering with a respected nonprofit organization to hire a compassionate and resourceful Helpline Counselor. This role is vital in providing support, guidance, and referrals to individuals in need, often during moments of crisis. The ideal candidate will have strong listening skills, empathy, and the ability to communicate effectively with individuals from diverse backgrounds.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Answer inbound calls from individuals seeking assistance, information, or crisis support</li><li>Provide emotional support, active listening, and crisis de-escalation when needed</li><li>Assess caller needs and connect them with appropriate community resources and services</li><li>Maintain accurate and confidential records of all interactions in the database</li><li>Follow established protocols and procedures to ensure caller safety and well-being</li><li>Work collaboratively with team members, supervisors, and partner organizations</li><li>Participate in training sessions to stay current with best practices in counseling and resource referrals</li><li>Handle sensitive topics with professionalism, discretion, and cultural sensitivity</li></ul><p><br></p>

<ul><li>High school diploma or equivalent (Bachelor’s degree in Social Work, Psychology, Counseling, or related field preferred)</li><li>1+ years of experience in a counseling, social services, or nonprofit support role</li><li>Bilingual in Spanish and English strongly preferred</li><li>Strong active listening and communication skills</li><li>Ability to remain calm and professional under pressure or in high-stress situations</li><li>Knowledge of local community resources and support services a plus</li><li>Experience with crisis intervention and de-escalation techniques preferred</li><li>Strong computer skills and ability to accurately document interactions</li><li>Compassionate, nonjudgmental, and culturally competent</li><li>Reliable, punctual, and able to work flexible hours, including evenings or weekends if required</li></ul><p><br></p><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>