<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>

<p>Qualifications</p><ul><li>Bachelor’s degree in Business, Communications, Technology, or related field.</li><li>5+ years of experience in Customer Success, Account Management, or Customer Support within a SaaS or technology-focused company.</li><li>Proven experience managing and optimizing ticketing systems such as Zendesk, Jira, Salesforce Service Cloud, or similar tools.</li><li>Strong analytical skills with the ability to interpret and act on performance metrics.</li><li>Demonstrated experience in training and developing teams using measurable performance standards.</li><li>Excellent communication, leadership, and problem-solving abilities.</li><li>Tech-savvy with a passion for emerging technologies and AI solutions.</li><li>Bilingual (English/Spanish) preferred.</li></ul><p>What We Offer</p><ul><li>Competitive salary and performance-based incentives</li><li>Comprehensive health, dental, and vision benefits</li><li>Professional development opportunities in AI and customer experience innovation</li><li>Collaborative, high-growth environment</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>

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