We are looking for an IT Technician to join our team in Mentor, Ohio, within the financial services industry. The ideal candidate will play a key role in ensuring the smooth operation of IT systems and providing technical support to end users. This position requires a proactive approach to troubleshooting and maintaining IT infrastructure, as well as collaborating with internal teams and external vendors.<br><br>Responsibilities:<br>• Provide technical support for financial applications, including troubleshooting and resolving issues with platforms such as Symitar and Synergy.<br>• Handle onboarding and offboarding processes for users, including hardware setup, account creation, and access configuration.<br>• Manage and resolve help desk tickets, documenting all actions and solutions accurately within the system.<br>• Maintain and update IT documentation, including system settings, troubleshooting procedures, and asset records.<br>• Diagnose and resolve basic network issues, such as Wi-Fi connectivity and LAN/WAN problems.<br>• Oversee IT hardware inventory, coordinating the deployment and recovery of assets as needed.<br>• Work closely with vendors to address technical challenges and escalate issues appropriately.<br>• Participate in IT projects, contributing to the implementation and upgrades of systems.<br>• Educate employees on IT policies, tools, and best practices to enhance their technical proficiency.

• Minimum of 2 years of experience in IT support or a related role.<br>• Proficiency in troubleshooting LAN and WAN networks.<br>• Familiarity with Active Directory for user account management and access control.<br>• Strong problem-solving skills and ability to manage multiple tasks effectively.<br>• Experience with credit union-specific applications or financial platforms is a plus.<br>• Excellent communication skills for collaborating with team members and vendors.<br>• Ability to maintain detailed and accurate IT documentation.<br>• Knowledge of IT hardware and asset management processes.

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