<p>This is a contract to hire onsite opportunity:</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1/Tier 2 support for desktops, laptops, printers, and peripheral devices.</li><li>Perform system imaging and deployment for new hires, refresh cycles, and hardware replacements.</li><li>Install, configure, and troubleshoot operating systems (Windows, macOS, or Linux) and business applications.</li><li>Support Active Directory tasks including password resets, user account setup, and group policy troubleshooting.</li><li>Manage and track IT assets, ensuring proper documentation of hardware and software inventory.</li><li>Configure network settings, troubleshoot connectivity issues, and support remote users.</li><li>Collaborate with IT team members to escalate and resolve complex technical issues.</li><li>Provide excellent customer service by responding to tickets, phone calls, and in-person support requests in a timely manner.</li><li>Maintain and update documentation for IT procedures, imaging processes, and troubleshooting steps.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>2+ years of experience in desktop support, IT support, or help desk environment.</li><li>Hands-on experience with imaging tools (SCCM, MDT, Acronis, Ghost, or similar).</li><li>Strong knowledge of Windows 10/11 and Microsoft Office 365.</li><li>Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP, VPN).</li><li>Experience with hardware troubleshooting and peripheral support.</li><li>Strong customer service and communication skills.</li><li>Ability to work independently and prioritize multiple tasks.</li></ul><p><strong>Preferred Skills (Nice to Have):</strong></p><ul><li>Experience with mobile device management (MDM) platforms.</li><li>Exposure to ITIL framework and ticketing systems (ServiceNow, Jira, Remedy, etc.).</li><li>CompTIA A+, Network+, or Microsoft certifications.</li></ul><p><br></p>

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