We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.<br>• Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.<br>• Manage tasks under pressure while meeting both tactical and strategic business objectives.<br>• Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.<br>• Ensure compliance with change management protocols to maintain a stable and reliable IT environment.<br>• Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.<br>• Deploy and image PCs while maintaining hardware and software standards.<br>• Collaborate with teams to create and update knowledge base articles for internal use.<br>• Travel occasionally to other locations to provide on-site support as needed.<br>• Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.

• Strong written and verbal communication skills with a customer-focused mindset.<br>• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.<br>• Minimum of three years of experience in IT support or a related field.<br>• Proficiency in Active Directory, Windows 7, Windows Server 2008, and Mac OS.<br>• Familiarity with IT service management tools and processes.<br>• Demonstrated passion for customer service and continuous improvement.<br>• Microsoft certifications are preferred but not mandatory.<br>• Project management experience is a plus.

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