We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively. Responsibilities: • Process customer orders with accuracy and efficiency, ensuring timely fulfillment. • Conduct thorough research on purchase requests, providing updates on shipping details as needed. • Assist customers with returns and address quality concerns to maintain high satisfaction levels. • Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly. • Collaborate with team members to improve customer experience and streamline processes. • Maintain detailed records of customer interactions and transactions for future reference. • Adapt to flexible scheduling, including evenings and weekends, to meet customer needs. • Work on-site to provide hands-on support and ensure seamless communication with other departments.

• Strong communication skills, both written and verbal, to interact effectively with customers. • Ability to multitask and prioritize tasks in a fast-paced environment. • Previous experience in customer service roles, such as retail, hospitality, or similar fields, is preferred. • Availability to work flexible hours, including nights and weekends. • Proficiency in handling inbound calls, emails, and other customer correspondence. • Familiarity with customer success principles and practices. • Must be able to work in-office, ensuring consistent collaboration with the team.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Lyndhurst, NJ
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively. Responsibilities: • Process customer orders with accuracy and efficiency, ensuring timely fulfillment. • Conduct thorough research on purchase requests, providing updates on shipping details as needed. • Assist customers with returns and address quality concerns to maintain high satisfaction levels. • Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly. • Collaborate with team members to improve customer experience and streamline processes. • Maintain detailed records of customer interactions and transactions for future reference. • Adapt to flexible scheduling, including evenings and weekends, to meet customer needs. • Work on-site to provide hands-on support and ensure seamless communication with other departments.
2025-09-10T15:14:22Z