<p>The IT Support Specialist will work directly with attorneys, staff, professional managers and firm directors as the frontline point of contact for the firm. The IT Support Specialist I have regular</p><p>interactions with the IT staff at all levels of the organization, including IT Directors and the firm's CIO, as it relates to operations, support and technology Improvements. The IT Support Specialist I</p><p>can expect to have frequent contact with attorneys in all the firm's offices including senior leaders throughout the firm.</p><p><br></p><p>The IT Support Specialist I is a critically Important role situated in the IT Department and first reachable asset for IT support issues and requests. They are at the frontline for telephone and email support of all firm‐authorized technology and related‐services including troubleshooting and resolving technical problems. In many ways, the IT Support Specialist I is the IT Department's emissary to the rest of the firm since they'll support our attorneys and staff on a wide range of technology issues typically found in large law firms – especially related to the processing of legal documents. The IT Support Specialist I will lend their support to the firm's IT System Engineers and must be able to resolve Help Desk incidents and requests related to the firm's technology quickly, pleasantly and efficiently.</p><p><br></p><p><br></p>

<p><strong>KEY RESPONSIBILITIES:</strong></p><p><em><u>Specific Daily Responsibilities</u></em></p><p>1. Resolve end‐user calls presented by phone, email, or face‐to‐face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.</p><p>2. Monitor incident queue dashboard and resolve all assigned IT incidents using ServiceNow ticketing system.</p><p>3. Workload average of 25‐35 incidents per day.</p><p>4. Escalate incidents to Level II or appropriate support teams when needed.</p><p>5. Be the single point of contact for end users by following up on open incidents with escalation teams.</p><p>6. Maintain a 1:1 call to ticket ratio.</p><p>7. Knowledge share by creating or modifying knowledgebase entries.</p><p>8. Maintain the highest level of customer service.</p><p>9. Ability to work independently as well as a team player.</p><p><br></p><p><em><u>Secondary Responsibilities</u></em></p><p>1. Work with IT team members on testing software applications, firm deployed Images and</p><p>updating technical documentation.</p><p>2. Perform additional duties and functions as requested.</p><p><br></p><p><strong><em><u>Candidate Qualifications</u></em></strong></p><p><em><u>Minimum Requirements</u></em></p><p>1. Minimum 1‐year experience supporting technology in a medium to large law firm</p><p>2. Expert proficiency in the Microsoft Office Suite 2013/2016/2019/365, particularly Word.</p><p>3. Proficiency with commonly used legal applications including document management systems, legal template and numbering software, document comparison software, timekeeping software, and Adobe Acrobat Professional.</p><p>4. Expert proficiency supporting Microsoft Windows, including performance and connectivity issues.</p><p><em><u>Desired Qualifications</u></em></p><p>1. Bachelor's Degree or 2‐year IT Support environment experience.</p><p>2. International law firm experience preferred.</p><p>3. Ability to install, service and support Dell computer hardware.</p><p>4. Ability to support maintenance activities in Active Directory, including changes to user accounts.</p><p>5. Ability to administer distribution lists, mobile devices and mailboxes within Microsoft Exchange Administrator console.</p><p>6. Experience troubleshooting Microsoft Windows 10.</p><p>7. Excellent communication and organizational skills, including the ability to interact effectively with a diverse range of customers in a calm and professional manner at all times, particularly under pressure.</p><p>8. Ability to quickly learn new software applications and legal‐specific software packages.</p><p>9. Excellent time management, prioritization and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast‐paced and high pressure</p><p>environment.</p><p>10. Team player with a strong sense of customer service.</p><p>11. Reliable and consistent attendance.</p><p>12. Ability to maintain a high level of confidentiality.</p><p>13. Ability to speak multiple languages preferred.</p>

<p>Technology Doesn't Change the World, People Do.®</p> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>