<p>Robert Half is seeking an experienced, strategic, and results-driven <strong>Director of Service </strong>to lead and manage all aspects of commercial service operations across multiple locations. This role is responsible for driving operational excellence, ensuring high levels of customer satisfaction, maintaining service quality standards, and developing high-performing teams. The ideal candidate will have a proven background in service management within the commercial HVAC (or similar) industry, with strong leadership, organizational, and technical skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li><strong>Lead, mentor, and develop service managers and technicians across all locations to ensure high performance and accountability.</strong></li><li>Foster a culture of safety, customer service, and continuous improvement.</li><li>Establish and monitor key performance indicators (KPIs) for service teams.</li><li><strong>Operational Oversight:</strong></li><li><strong>Oversee daily operations of service departments across multiple branches.</strong></li><li>Standardize service processes, documentation, and reporting for consistency and compliance.</li><li>Ensure adherence to all company policies, safety regulations, and industry best practices.</li><li><strong>Customer Satisfaction & Quality Assurance:</strong></li><li><strong>Monitor customer feedback and service outcomes to ensure client satisfaction.</strong></li><li>Implement quality control measures and resolve escalated service issues promptly and professionally.</li><li>Drive initiatives to reduce callbacks and improve first-time fix rates.</li><li><strong>Strategic Planning & Growth:</strong></li><li><strong>Collaborate with executive leadership to develop and execute strategic plans to grow the service department.</strong></li><li>Identify new revenue opportunities, service offerings, or geographic expansion strategies.</li><li>Support integration and onboarding of newly acquired locations or teams.</li><li><strong>Financial Management:</strong></li><li><strong>Develop and manage departmental budgets, forecasts, and resource planning.</strong></li><li>Monitor financial performance, labor utilization, and service profitability.</li><li>Drive cost-effective operations while maintaining service quality.</li><li><strong>Technology & Reporting:</strong></li><li><strong>Leverage field service management software and tools to improve efficiency and transparency.</strong></li><li>Produce regular reports on operational performance, customer satisfaction, and employee productivity.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>7+ years of experience in service management, with at least 3 years in a multi-location leadership role.</li><li>Proven ability to lead distributed teams and manage large-scale service operations.</li><li>Strong understanding of commercial HVAC, pump or similar systems, service processes, and industry regulations.</li><li>Experience with service management software</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Bachelor’s degree in Business, Operations Management, Engineering, or related field preferred.</li></ul><p><br></p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>