We are looking for an experienced Collections Specialist to join our team in DFW Airport, Texas. In this Contract-to-permanent position, you will play a key role in managing and improving collection processes for both commercial and consumer accounts. This role offers an exciting opportunity to contribute to the financial health of the organization while collaborating with a dedicated team.<br><br>Responsibilities:<br>• Manage the collection of outstanding balances from both commercial and consumer accounts in a timely manner.<br>• Communicate effectively with clients to resolve payment issues and disputes.<br>• Review and analyze accounts to identify overdue payments and implement appropriate collection strategies.<br>• Maintain accurate records of collection activities and ensure compliance with company policies.<br>• Collaborate with internal departments to streamline billing and collection processes.<br>• Monitor account aging reports and prioritize collection efforts based on risk and value.<br>• Provide regular updates and reports to management concerning collection status.<br>• Develop and implement strategies to minimize overdue accounts and improve recovery rates.<br>• Ensure adherence to credit and collection policies and industry regulations.<br>• Respond promptly to inquiries regarding billing and payment discrepancies.

• Proven experience in commercial and consumer collections, with a strong understanding of collection processes.<br>• Familiarity with credit and billing systems, including account reconciliation.<br>• Excellent communication and negotiation skills to handle customer interactions effectively.<br>• Strong analytical abilities to review account data and develop collection strategies.<br>• Proficiency in Microsoft Office tools and financial software.<br>• Ability to work independently while maintaining collaboration with team members.<br>• Knowledge of industry regulations and compliance standards for collections.<br>• Previous experience in a service-oriented industry is preferred.

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