We are seeking a motivated and detail-oriented Helpdesk Technician to join our IT team. This role is crucial to ensuring our employees have the technical support they need to succeed and to maintain the smooth operation of our technology infrastructure. Title: Desktop Support Role Location: Dallas, Tx 75240 Pay: $20-30 per hour Duration: 6 Month Contract to Hire Position SummaryThe Helpdesk Technician will be the first point of contact for all technical inquiries, providing exceptional customer service and resolving a wide range of hardware, software, and network issues. You'll work closely with other IT staff to escalate complex problems and contribute to a knowledge base to help streamline future support requests.Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person for hardware (laptops, desktops, printers), software (Windows, macOS, Microsoft Office, etc.), and network issues.</li><li>Log all support requests and track resolutions using our ticketing system.</li><li>Escalate complex or unresolved issues to senior IT staff as necessary.</li><li>Install, configure, and maintain computer hardware, software, and peripherals.</li><li>Assist with user account management, including creation, modification, and termination.</li><li>Troubleshoot and resolve network connectivity issues (Wi-Fi, VPN).</li><li>Maintain and update documentation for common issues and their resolutions.</li><li>Provide basic training to employees on new software and best practices.</li></ul>

Qualifications<ul><li>Proven experience in a Helpdesk or IT support role.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools like Microsoft Teams or Slack.</li><li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP).</li><li>Excellent problem-solving and critical-thinking skills.</li><li>Exceptional communication and customer service skills, with a patient and professional demeanor.</li><li>Ability to work independently and as part of a team.</li><li>[Add any required certifications, such as CompTIA A+, Microsoft Certified, etc.]</li></ul>Preferred Skills<ul><li>Experience with a ticketing system (e.g., Jira, ServiceNow, Zendesk).</li><li>Knowledge of cloud-based services (e.g., Office 365, Google Workspace).</li><li>Experience with remote desktop software.</li><li>Experience in a relevant environment is a plus.</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Dallas, Texas, United States, TX
onsite
Temporary
20.00 - 30.00 USD / Hourly
We are seeking a motivated and detail-oriented Helpdesk Technician to join our IT team. This role is crucial to ensuring our employees have the technical support they need to succeed and to maintain the smooth operation of our technology infrastructure. Title: Desktop Support Role Location: Dallas, Tx 75240 Pay: $20-30 per hour Duration: 6 Month Contract to Hire Position SummaryThe Helpdesk Technician will be the first point of contact for all technical inquiries, providing exceptional customer service and resolving a wide range of hardware, software, and network issues. You'll work closely with other IT staff to escalate complex problems and contribute to a knowledge base to help streamline future support requests.Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person for hardware (laptops, desktops, printers), software (Windows, macOS, Microsoft Office, etc.), and network issues.</li><li>Log all support requests and track resolutions using our ticketing system.</li><li>Escalate complex or unresolved issues to senior IT staff as necessary.</li><li>Install, configure, and maintain computer hardware, software, and peripherals.</li><li>Assist with user account management, including creation, modification, and termination.</li><li>Troubleshoot and resolve network connectivity issues (Wi-Fi, VPN).</li><li>Maintain and update documentation for common issues and their resolutions.</li><li>Provide basic training to employees on new software and best practices.</li></ul>
2025-09-12T20:05:04Z